Jack Chrysler Dodge Jeep RAM

This was for the appliques on both the driver and passenger sides of the jeep. The appliques has been bubbling so finally I brought it in to have fixed. Thank you for the loaner vehicle. It wa passenger sides of the jeep. The appliques has been bubbling so finally I brought it in to have fixed. Thank you for the loaner vehicle. It was very much appreciated. The jeep was returned and I looked it over. I asked Mike to come out and look over the appliques. Unfortunately, it had bubbled again - possibly due to the heat. Mike agreed there was still an issue and my assumption he has made a note of it on my records. I would like to bring the jeep in again in a few weeks to have the vendor (moody's?) fix it again hopefully for good. Is this a defect problem with appliques? Is Jeep Corp aware of this problem? I have also asked that Elaine no longer be my service rep. I have explained my reasons to Mike. Thank you. More

Excellent prompt response to inquires, Pre-approved financing made purchasing easy, The test drive was great, Love the way it handled, The price was right, The people were friendly and accommodating. I financing made purchasing easy, The test drive was great, Love the way it handled, The price was right, The people were friendly and accommodating. In Less than 24 hours from first inquiry to purchase, Mama was driving a dream car. 2010 Dodge charger... Sweet! More

I have never been more pleased with the service i've been receiving for at least 18 years ! The reason i return every time is because they do and offer the best service available anywhere at a reasonabl been receiving for at least 18 years ! The reason i return every time is because they do and offer the best service available anywhere at a reasonable price ! When you happy with something you stick with it ! More

This dealership was a great dealer to buy my used Jeep from, they were very friendly, fast and made me feel as comfortable as possible with my purchase. I am so glad I chose Southern Maine Motors, I would from, they were very friendly, fast and made me feel as comfortable as possible with my purchase. I am so glad I chose Southern Maine Motors, I would definitely buy from them again! They also gave me four free oil changes, which was awesome! More

Like most dealers, they love selling you extra warranties, but don't want to honor them. We've had two warranty issues and both times we've had to fight to get them to honor their commitment. They warranties, but don't want to honor them. We've had two warranty issues and both times we've had to fight to get them to honor their commitment. They're very friendly when you're purchasing a new car, but once you sign the papers and they get their money, you're nothing to them. More

My husband and I were coming from PA when we had a problem with our 1998 Dodge truck while we were towing a camper. They said they would try to help and they were very helpful at first. They let us s problem with our 1998 Dodge truck while we were towing a camper. They said they would try to help and they were very helpful at first. They let us stay there in our camper at the dealership and we gave them a rave review on google as a result. The bill came to almost $1000 and we had no idea what parts or labor would have been required for our repair so when we arrived home, after stopping at another dealership in Danvers, Mass., spending another $500 in repairs, we took 15 hours to get to PA since the rear differential had overheated so badly that we needed the sensor replaced and no fluid was put into the rear at this establishment. Upon arriving home, we had to buy a rear at the junkyard and pay another $1000. altogether with the installation. My mechanic here in PA is a certified transmission mechanic and he looked over our bill and said that there were two parts that had nothing to do with our problem and never should have been charged to us which amounted to about half or better of the entire bill. The service technician replaced the sensor and the computer readout on our transmission when it wasn't necessary for the truck to be fixed, overcharging us for the mechanic's mistake. Since we are from PA and not likely to deal with this outfit again, I called Elaine and told her I wanted to speak to the Service Manager about this bill. He didn't return my call for a week and then when I called back, he was on vacation and said he would call me when he got back. I feel that it won't be good news when he does finally call me, but I wouldn't recommend them to anyone for service for their vehicles. Then when we had to go to the dealer in Mass., I was told that if any of the parts they replaced were bad that we wouldn't be charged, but the mechanic put the wrong part number on the rear sensor, so we had to pay for another one. My mechanic told me that the number wasn't even a Dodge or Chrysler part number. Needless to say, we will not vacation in Maine again, since before this happened, we did enjoy many summers up there. Dorothy Homa, Reading, PA More

On 9 July 2012 I left my 2003 Chrysler T&C with Michael Chason for service. There was a grinding noise in the front end at all speeds, more when going slowly. The car was to be returned Friday mor Michael Chason for service. There was a grinding noise in the front end at all speeds, more when going slowly. The car was to be returned Friday morning, 13 July 2012. The return date was negated and promised for Saturday morning 14 July 2012. When I telephoned to verify the return, Mr. Chason had "gone home sick". Elaine Gray then became involved and advised that it "might be ready on Saturday afternoon, it was not. The vehicle was not returned until Monday afternoon, 16 July. As I was driving home, it became apparent that the AC was not working. It WAS working when I left the car on 9 July. Upon my return to the shop, a mechanic looked at the car and returned an hour later with an estimated cost of repair, as I recall, of over $500 to replace the air conditioning power unit/compressor. I repeat, the AC system WAS working when I dropped the car off for repairs. The service manager, a surly fellow at best, totally denied any responsibility for the affair. Not only was I without the use of my vehicle for a full week, but after having spent over $1,500 for repairs I feel that I was shabbily treated. Needless to say, I will NEVER return to Southern Maine Motors for service, nor will I EVER recommend them to any of my acquaintences, nor will I EVER purchase another Chrysler product. The government negotiated bail-out of Chrysler Corp. not only cheated all of it's bond holders out of their secured positions but by allowing the UAW union to assume thereafter a position of ownership the veracity of the corporation has forever been placed into doubt. The thuggish nature of Unions was made all too clear in my recent unpleasant dealings with Southern Maine Motors. Charles Comerford/The 21 Broad Street Corp. More

Bought a 2011 Grand Cherokee, Really liked it and Adem was great in the services dept. in a year both front shocks went and the air conditioner. Wanted to trade it in for a new 2012 Jeep. Called, email was great in the services dept. in a year both front shocks went and the air conditioner. Wanted to trade it in for a new 2012 Jeep. Called, emailed and set up an appointment. When we got there it appeared that no one wanted to sell a car. no one to look at my trade, the Jeep we liked was "promised" to someone. we left and bought a car from Prime. Bottom line treated like crap. And I was a returning customer. This is NO way to build a business. More

Todd Thompson was very helpful and made everything happen as i wanted it to. It was a pleasure working with him. He was very friendly, courtious, and very helpful. as i wanted it to. It was a pleasure working with him. He was very friendly, courtious, and very helpful. More

My experience with Todd and the others at SMM was outstanding! My purchasing and financial needs were met in a stellar manner. Top Notch! From the moment that I entered the lot to the time that I dro outstanding! My purchasing and financial needs were met in a stellar manner. Top Notch! From the moment that I entered the lot to the time that I drove my 2012 Jeep Liberty Latitude off the lot I was treated in a very respectful, positive and caring way. I tested about 5 cars on the lot during a time frame of a week. Todd never pressured me about a sale. His utmost goal was to work incredible hard to see if he could get the "right car for me." When I asked for a different price range, he found what I needed. When I asked for a different model, he found what I needed.... He truly and sincerely wanted me to be happy with my purchase. Todd even came to my house to bring me a car to test drive. We tried to see if the car I wanted fit into my garage and he helped me with that too.Talk about personable and individualized care! I shared with Todd that I was concerned about the time when the "sale/financial" conversation would start. I did not want to be treated in a condescending way as I have seen some dealers do. He assured me that I would not. Todd receiving the stellar treatment to Todd, the business transaction began! The financial/business manager, Rob Stanley and General Sales manager, J.C. Williams were excellent, supportive and very respectful to negotiate with. No pressure but pure humanistic and classy attitudes! I would go no where else to purchase a car and WILL and HAVE highly recommended Todd, Rob and J.C. to others for sure! More