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Jack Chrysler Dodge Jeep RAM
Saco, ME
657 Reviews
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Showing 657 reviews
March 08, 2014
We went to the dealership today after looking online and seeing a 2014 Dodge Ram 2500 Diesel. We talked with Steve online about it and found out some of the details which led to our decision to go check it seeing a 2014 Dodge Ram 2500 Diesel. We talked with Steve online about it and found out some of the details which led to our decision to go check it out. When we arrived, no one knew exactly where the truck was. Shortly after we learned that the "manager" had taken it to a birthday party. The sales guy tried to find something comparable for us to look at but there was only one diesel on the lot that was with the manager. Steve was going to keep trying to get a hold of the manager so that he could bring it back to the lot for us to see. The manager said he would not be back until Monday. We found this to be poor customer service on the manager's part due to the fact that we were ready to purchase a $48K vehicle today. If this is how the manager treats the vehicles by gallivanting around in them (especially when there is only one of its kind) for an entire weekend and not willing to make a sell, we will not give them our business. We will be driving 3 hours away to a dealership that actually cares that we are customers ready to make a high dollar purchase. More
by MFO2014
January 02, 2014
I began online. Your site was very informative and user friendly. It contained all the tools I needed to determine which vehicle I wanted, what my trade in was worth and what my financing options were. C friendly. It contained all the tools I needed to determine which vehicle I wanted, what my trade in was worth and what my financing options were. Contacting the sales manager was easy and the details and terms of the deal I wanted to make were easily shared. He got back to me in a very timely fashion with a deal that I quickly found palatable. Arrangements were made to meet within 24 hours. That meeting took place, my sales rep and my finance guy were both friendly, helpful and eager to please. The vehicle I wanted exceeded my expectations, my trade in was what I promised it would be and the financing was arranged quickly and without incident. Within 90 minutes of my arrival, I left the dealership with a vehicle I am thrilled with at a price that I felt was completely fair. I own a company that operates a fleet of 8 vehicles, most of them Chrysler products. Our local Chrysler dealer with whom we had dealt for years went under in The Great Recession, so this was my first experience with Southern Maine Motors. I assure you that this is not my last. I will be back with my next need and absolutely look forward to doing business with you all again. Kudos to Tim, Justin and Steve for a job well done! More
by JohnSBlack
Employees Worked With
Tim , Justin Mondor
December 04, 2013
Josh Goulette is great to work with, very friendly and personable! Thank you for a great experience. Business Manager also very friendly and efficient in doing last minute paperwork. personable! Thank you for a great experience. Business Manager also very friendly and efficient in doing last minute paperwork. More
by omichael
November 17, 2013
Outstanding. Your team is comprised of employees who really are genuine and focused on the customer. I feel like a member of the family when I am there. really are genuine and focused on the customer. I feel like a member of the family when I am there. More
by Steveburns1962
Employees Worked With
Chris Gail JC Josh Stephen
October 18, 2013
My husband and I both needed to update and enlarge our vehicles due to three growing children. For months we figured out budgets, researched what we wanted and checked every dealer site in the New England vehicles due to three growing children. For months we figured out budgets, researched what we wanted and checked every dealer site in the New England area looking for the dealership that would fit us best. Southern Maine Motors in Saco had the best selection and largest inventory of the vehicles we were interested in, by far! I first contacted Steve Smith in an online chat that is on there website. He was able to answer questions and direct us to salesman Josh Goulette. On a Saturday morning, with three children in tow, we entered the dealership fully expecting to be able to update one vehicle but never imagined that they would be able to update both. We were also dreading the fact that the children get fidgety after a 15 minute wait at the doctors office, never mind a whole day at a dealership. Southern Maine Motors in Saco was amazing and so accommodating!!! Josh was excellent with the kids and very patient. The dealership had a wonderful waiting room with plenty of toys and popcorn, which the children loved! We had the pleasure of meeting Rick Strout in the service department who offered movies to them as well. Josh was fun to work with and was very knowledgeable about the vehicles we were interested in. After trade-in value discussions, test drives, bottom line figures and so on, my husband, children and I were able to drive off in not one but two new vehicles, a 2014 Durango and a 2014 Ram 1500! Buying one car is stressful enough, but buying two cars with three children, well, I think anybody can understand how stressful that could be... However, this was hands down the best experience we could have asked for! I absolutely recommend Southern Maine Motors in Saco!!! More
by niktrafton
Employees Worked With
Rick Strout
October 11, 2013
Great experience she was well informed on the car. Thanks Jen & JC for the quickness in and out and you knowing what we needed to know about the T&C. John French Jen & JC for the quickness in and out and you knowing what we needed to know about the T&C. John French More
by Johnnycake
Employees Worked With
Jennifer Cornish
October 07, 2013
Excellent service and staff. All staff very friendly and willing to help. I would recommend dealership to others and would come back for next vehicle purchase! willing to help. I would recommend dealership to others and would come back for next vehicle purchase! More
by mlhartley
Employees Worked With
Justin, Justin Mondor
September 25, 2013
Received requested information in a timely manner. Salesman took the time to explain all the features of the car. Not hurried during the test drive. Prompt and courteous delivery of the vehicle. Fin Salesman took the time to explain all the features of the car. Not hurried during the test drive. Prompt and courteous delivery of the vehicle. Financial part of the process was handled quickly and by an experienced person. More
by Charliedoodle
Employees Worked With
Gayle Martin
September 18, 2013
We needed to finish up some paper work regarding the purchase of the car and also get some service items completed. We are very impressed with all the employees that have worked with us on the purchase purchase of the car and also get some service items completed. We are very impressed with all the employees that have worked with us on the purchase and service. They have all gone out of their way to provide excellent service. More
by snowbird04079
Employees Worked With
Gayle Martin, Kristen Adams
July 26, 2013
Car trouble while on vacation and this was the closest dealership. Mike was so nice and extremely helpful. My car had recent work at my home dealer and he got the needed info and had me back on the road i dealership. Mike was so nice and extremely helpful. My car had recent work at my home dealer and he got the needed info and had me back on the road in short order with all the information I needed . I was grateful and relieved . Mike actually made my day ! Thank you ! More
by jnewc
