Jack Chrysler Dodge Jeep RAM

Outstanding My husband and I walked into the dealership today with our credit not being at its best. The sales team worked hard to get us in the vehicle we wanted My husband and I walked into the dealership today with our credit not being at its best. The sales team worked hard to get us in the vehicle we wanted and today we are the proud new owners of a 2014 dodge. Wonderful experience. Thank you so much for a wonderful experience. More

Outstanding experience I am a long time customer of Southern Maine Motors, having bought now 5 vehicles from them. I am always impressed with this neighborhood dealer, that I am a long time customer of Southern Maine Motors, having bought now 5 vehicles from them. I am always impressed with this neighborhood dealer, that's why I continue to go back. Shout out to Jack Dowd for making this process run smooth. My son loves his new vehicle! More

Good Price, No Service or Support Really a very mixed bag buying my new Jeep here in Feb 2017. Pro: - Price. Honored the TrueCar price without a hassle at all. - Sales: Louis wa Really a very mixed bag buying my new Jeep here in Feb 2017. Pro: - Price. Honored the TrueCar price without a hassle at all. - Sales: Louis was very knowledgeable and straightforward to deal with. Knew a lot about the Jeep and was interested in making sure we got the exact one that was right for me. Con: - Insulting lowball offer on my trade. Luckily I had taken it to CarMax and had a buy quote in hand and knew what the car was worth. Once I showed that to them their offer suddenly came up $3,000. This is called trying to steal the trade. - They marked up the interest rate I was given by 2%. I didn't care since I paid off the loan anyway before the first payment was due but watch out for this. They will prepare the paperwork without telling you the rate. Literally the rate on the bank's website was 2% lower than what they gave me and have tier 1 credit. Oh, and it took over an hour after I agreed to the deal before I even got in to sign paperwork. - The vehicle prep process literally did not happen. When I got home I found there was NO cap on the brake fluid and that the engine cover had acorns on it! There was no way anyone even opened the hood before delivery. I had also asked for a small hood scratch to be buffed. They said it was done and a new inflection sticker put on. Neither was done. My fault for not inspecting better but it was night and raining. Water is the brake system was dangerous. They did NO prep! - I too the Jeep back on Monday and made them flush the brake fluid and replace the cap at no cost. I had the scratch professionally removed myself. No apology given or concern shown. - Although the dealership was told about the delivery fiasco they have never contacted me to at least apologize. In fact, there has literally been no contact from them at all after I was handed the keys. It's been a month. Summary: Good pricing through TrueCar. They will lowball your trade severely and markup your interest rate. Expect no prep of the car or after sales follow-up or support at all! No way I go here for service in the future. Be careful. More

Buying used Go there if you don't mind them trying to screw you on your trade.... their low ball offers are ridiculous and insulting , not My way of doing busine Go there if you don't mind them trying to screw you on your trade.... their low ball offers are ridiculous and insulting , not My way of doing business More

disappointed in sales man I purchased a new jeep grand Cherokee recently. Everything went smooth except when I showed up to pick up the car on Monday, my salesman wasn't there I purchased a new jeep grand Cherokee recently. Everything went smooth except when I showed up to pick up the car on Monday, my salesman wasn't there. He promised me he would connect my phone, show me all the details etc., when he sold the car, but didn't bother to show up after the sale when I was to pick it up. Another salesman made a comment that this is common for Louis. I was very disappointed. I personally had been in sales for over 20 years and would have never done that to a customer. The person that filled in, a young man named Jack? was wonderful and explained all the features of the car. I had wished he had got the commission on the car. More

I had a great experience I would give them a five star review salesman Doug was gray with the car I went down to see for a test drive you told me what they give me for my ca I would give them a five star review salesman Doug was gray with the car I went down to see for a test drive you told me what they give me for my car I said sounds good two hours I drove out there with my new car couldn't be happier no hassles no scams just a straightforward place to buy a car thanks you guys More

The best Dealership tto have service done. I called for an appointment and it took no time at all, I arrived a little before my appointment, they took it right in. I met with Will Champagne, wh I called for an appointment and it took no time at all, I arrived a little before my appointment, they took it right in. I met with Will Champagne, who sold me my Jeep, he told me that it was good to see me, I went to the Parts Dept., ordered mud flaps, went to sit down and in no time my Jeep was ready to go. Kirsten is one great employee. More

I went to lease a new vehicle! When I went into southern Maine I didn't know what I was expecting to leave with, but the salesman Louis was great with every step, he really cared ab When I went into southern Maine I didn't know what I was expecting to leave with, but the salesman Louis was great with every step, he really cared about getting me in the car I wanted for the right price, there were moments where I wasn't sure If I was going to end up with what I wanted but all the employees pulled it off! I will be using this dealership forever! More

Nice job Mike Kry! Great first time with Mike and this dealership.Mike answered all my questions and I also liked how the truck left the dealership clean and a full tank Great first time with Mike and this dealership.Mike answered all my questions and I also liked how the truck left the dealership clean and a full tank of gas .Mike also was helpful to my son who will be looking to buy a newer car soon.Thanks Mike! More

Outstanding Customer Service Michael was a pleasure to work with. I was actually sitting in another dealership when I received an email from him;.he was following up on my online Michael was a pleasure to work with. I was actually sitting in another dealership when I received an email from him;.he was following up on my online inquiry. As soon as I walked in he realized from the car that I was driving that I was the customer he had reached out to. I was not expecting to make a decision on a purchase when I walked in but Michael helped me find the right jeep and work through the process in a very pleasant manner without making me feel pressured. I had been with several other dealers that same day;Michael by far was a standout. I'm very happy with the purchase and am glad he reached out with the email follow up when he did. More