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Jack Chrysler Dodge Jeep RAM
Saco, ME
655 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 655 reviews
November 17, 2017
Very Satisfied! The service department has always done a good job servicing my vehicles. They are very attentive to what the vehicle needs. The service rep, Kristen, The service department has always done a good job servicing my vehicles. They are very attentive to what the vehicle needs. The service rep, Kristen, always explains what work was done, and lets me know if other maintenance needs to be done. I’m very satisfied with the service my RAM gets, and it still runs great! More
by Hemiguy
Employees Worked With
Kristen Adams
November 16, 2017
Quick and easy new car :) Jack is fantastic! Just bought my new Renegade. I actually came to SMCDJ because of how wonderful he was when we bought my husband's Ram in June. I ha Jack is fantastic! Just bought my new Renegade. I actually came to SMCDJ because of how wonderful he was when we bought my husband's Ram in June. I had originally wanted to get another Subaru, but I ended up coming back because of our experience with Jack in June. The car-buying process is so stressful for me, and I was dreading it big time. I put it off as long as I could. Then I remembered how quick and painless our process was a few months ago. He was so easy to work with, kind, and patient. I couldn't believe how quick and easy it was! I would highly suggest working with Jack. More
by ReneeP
Employees Worked With
Jack Dowd
November 10, 2017
Great Experience From the minute we first walked in everyone was great! Everyone we talked to was friendly, helpful, patient, and made the experience easy and enjoyab From the minute we first walked in everyone was great! Everyone we talked to was friendly, helpful, patient, and made the experience easy and enjoyable. Tammy (our sales person) was outstanding, she listened to our questions, and gave or got us answers (even the ones about the popcorn and hot chocolate from our kids!). We left feeling very comfortable with our decision. Preston (the sales manager) was amazing as well, working with us to overcome our concerns and getting us the best deal he could, and one we felt comfortable making. There was no pressure, no hassle, and no regrets. Great dealership, great people, and a great car buying experience. More
by Ryan G.
Employees Worked With
Preston Poussard , Gayle Martin, Tammy Sutherland
November 10, 2017
Major Safety Concerns with Service Department Summary: The Service Department left me with a broken right front coil spring and a bad brake line. I was VERY lucky that this was found by another m Summary: The Service Department left me with a broken right front coil spring and a bad brake line. I was VERY lucky that this was found by another mechanic as I could not feel it driving. If the spring had punctured my tire on the highway, or the brake line failed it could have been a disaster. Details below: I brought my 2008 Jeep Wrangler in for recall work, a U-Joint, and to inspect a check engine light / AC issue. the repair work to fix both the check engine light AND the AC issue ended up being a single corroded ground wire. Replacing the wire totaled almost $400 in labor and I was told the wiring was "difficult" adding to the cost. 2 weeks later I happened to be at my mechanic for winter undercoating and he showed me I had a broken right front coil spring (next to the U-Joint that was replaced) that could puncture my tire at any time. He also showed me that my brake line was seriously rusted/expanded and could burst. He said I should NOT be driving the vehicle. I rechecked my invoice from Southern Maine Chrysler Dodge Jeep and the broken coil spring WAS documented in their "Multi-point inspection," BUT no one ever told me of this problem and let me drive the car home. There were multiple people in the customer service chain and no one mentioned any safety issues from the mechanic, the person calling me saying the "vehicle was ready" to the person that checked me out. I'm very concerned with both the quality of the work done on my Jeep, the information related at the time of pick up, as well as the cost that I paid for the "grounding wire" work. There should be procedures in place to prevent clear safety issues from leaving the service department. After informing the Owner and Service Manager I got a call from the Service Manager who defended the situation saying the broken spring was written on the invoice and was not sure why I wasn't told. He did apologize and offer to put in a new after-market spring (that I would order.) I declined this as all 4 springs should be replaced (as any good mechanic would have recommended) More
by Jeep Owner
Employees Worked With
Scott Reguera, Curt Mathisen, Jason Libby, Matt DiBiase
November 08, 2017
Great experience! I had a great car buying experience at Southern Maine Chrysler Dodge Jeep Ram! I knew what kind of vehicle I was looking for when I went in and Doug I had a great car buying experience at Southern Maine Chrysler Dodge Jeep Ram! I knew what kind of vehicle I was looking for when I went in and Doug M was very helpful and worked with me through every step of the way! I am very happy with my purchase of my 2015 Jeep Compass Latitude! More
by Allisonw
Employees Worked With
Doug Morneau
November 07, 2017
Tammy was awesome. Gale as well!! I loved the enthusiasm that Tammy showed in making the right match to the customer. She clearly loves being able to match customers to vehicles they a I loved the enthusiasm that Tammy showed in making the right match to the customer. She clearly loves being able to match customers to vehicles they are excited about! More
by Lorraine Moore
Employees Worked With
Gayle Martin, Tammy Sutherland
November 07, 2017
Outstanding buying experience! Dirk, our sales associate and Jordan, the finance manager, made this our best car buying experience ever! Dirk's patience and in-depth knowledge of a Dirk, our sales associate and Jordan, the finance manager, made this our best car buying experience ever! Dirk's patience and in-depth knowledge of all things mechanical and technical guided our buying decision and gave us confidence that we had chosen a top-notch dealership whose staff are experts in their field. We loved their straight-forward approach to car sales! Very refreshing and if other dealers were smart, they would take a big lesson from the way Southern Maine Chrysler Dodge Jeep Ram treats their customers and approaches the business of selling cars. I will recommend Dirk and this dealership to anyone looking to buy a car. They make it easy and efficient with quality service and the best prices anywhere. More
by Mary Ann Bradford
Employees Worked With
Jordan-Lee Bolduc, Dirk Yeaton
November 03, 2017
What to Expect. I was greeted and my truck was taken in for service promptly. They were prompt and efficient. I enjoyed the large clean service waiting area and was i I was greeted and my truck was taken in for service promptly. They were prompt and efficient. I enjoyed the large clean service waiting area and was impressed with variety of drinks and snacks. Loved the fresh popcorn too. Everyone was so friendly. More
by david1946
Employees Worked With
Andrew McKenzie
October 31, 2017
New Jeep Purchase I recently was able to purchase a new vehicle and decided on buying a Jeep. I met Michael outside in the rain by the entry doors. He was extremely f I recently was able to purchase a new vehicle and decided on buying a Jeep. I met Michael outside in the rain by the entry doors. He was extremely friendly and approachable and offered to help me look for the perfect vehicle. He sat down at the computer and went through the inventory with me until we found the vehicle I was interested in checking out. He never tried to steer me to any particular vehicle but was interested in finding out what type of things I wanted in a vehicle and showed me what they had in their inventory that met my wants and needs. From there we went and test drove the vehicle. I found him to be extremely pleasant and very knowledgeable about the vehicle. After the test drive we discussed purchase vs lease and trade-in value of my vehicle and the selling price with the trade-in. I was on a bit of a time crunch and had to return back to work so he made sure the preliminary paperwork was completed and given to finance to get the back loan rate for me. I told him I could come back the next day to finish up so he let me take the vehicle home while they ironed out the financial details. When I returned the next day, he was working with another customer but made sure I got to finance then brought me out to the vehicle and went through everything more thoroughly and made sure I understood the features and answered all of my questions. I was very impressed with his working knowledge of the vehicle. He asked my permission to contact me again to make sure everything was going ok and to be available to answer any questions. He also indicated I could contact him at any time if I had any questions as well. I really enjoyed my experience and would highly recommend Michael and Southern Maine Chrysler Dodge Jeep Ram to anyone in the market for a new or used vehicle. More
by Medicgirl81
Employees Worked With
Gayle Martin, Michael Kry
October 20, 2017
2017 Ram 2500 slt I met Mike Kry showed him the 2500 I was looking at. I pretty much knew what I wanted and he could tell, real easy to work with, seemed genuine and no I met Mike Kry showed him the 2500 I was looking at. I pretty much knew what I wanted and he could tell, real easy to work with, seemed genuine and not pushy. I was in and out in a couple hours, my first truck and actually first new vehicle. Charles More
by CWTeebs
Employees Worked With
Gayle Martin, Michael Kry, Brianna LaBelle
