Jack Chrysler Dodge Jeep RAM

Great Dealership, Friendly Staff, Awesome Transaction! Our experience at Southern Maine Chrysler Dodge Jeep Ram was amazing. From the minute we walked into the showroom to driving our 2018 Grand Cherokee Our experience at Southern Maine Chrysler Dodge Jeep Ram was amazing. From the minute we walked into the showroom to driving our 2018 Grand Cherokee off the lot, it was one of the most relaxed transaction we have had. We found our Jeep via the internal and worked with Ethan Mongue. When I got to Southern Maine, I was introduces to our Jeep specialist, Michael Kry. Wow! Michael is, without a doubt, a great salesman that knows his product and understands what the client is looking for...a friendly relationship to make a stressful purchase an enjoyable experience. If you are in the market for one of the vehicles Southern Maine sells, Check them out, you will know the difference right away!!! More

Excellent customer service is their standard Went in for an oil change and state sticker and was treated by friendly and courteous employees. In fact, many employees smiled or nodded as they walk Went in for an oil change and state sticker and was treated by friendly and courteous employees. In fact, many employees smiled or nodded as they walked by. I feel confident that my Jeep was treated right and look forward to my next service visit. More

Great service Always friendly and courteous.They explain everything in a way that even a layman like myself can understand .Love my Compass-when I give this one to Always friendly and courteous.They explain everything in a way that even a layman like myself can understand .Love my Compass-when I give this one to my granddaughter,I'll be back to buy one another one More

Highly Recommend!!!!!! My husband Luke and I bought used 2014 Ram 1500 truck !!! We worked with Tammy and she was so wonderful!!!!! She was very knowledgeable and took time My husband Luke and I bought used 2014 Ram 1500 truck !!! We worked with Tammy and she was so wonderful!!!!! She was very knowledgeable and took time to explain everything out to us!!! She always asked us if there was anything more that she could do to help us. If we were to buy another vehicle, we will be going back here to Southern Maine Motors. The staff was also very friendly and wasn't pushy like most dealerships are. They worked with us to what we wanted and we are very satisfied with our purchase! Tammy was awesome along side awesome staff there and just overall awesome experience!!! We highly recommend to anyone who is looking for a car, truck or whatever you may need!!! More

Highly recommended! My first car buying experience, I worked with Dirk who was MORE than helpful and worked very hard to get me the best deal possible. I can't say enough My first car buying experience, I worked with Dirk who was MORE than helpful and worked very hard to get me the best deal possible. I can't say enough about this place! More

Very Satisfied! The service department has always done a good job servicing my vehicles. They are very attentive to what the vehicle needs. The service rep, Kristen, The service department has always done a good job servicing my vehicles. They are very attentive to what the vehicle needs. The service rep, Kristen, always explains what work was done, and lets me know if other maintenance needs to be done. I’m very satisfied with the service my RAM gets, and it still runs great! More

Quick and easy new car :) Jack is fantastic! Just bought my new Renegade. I actually came to SMCDJ because of how wonderful he was when we bought my husband's Ram in June. I ha Jack is fantastic! Just bought my new Renegade. I actually came to SMCDJ because of how wonderful he was when we bought my husband's Ram in June. I had originally wanted to get another Subaru, but I ended up coming back because of our experience with Jack in June. The car-buying process is so stressful for me, and I was dreading it big time. I put it off as long as I could. Then I remembered how quick and painless our process was a few months ago. He was so easy to work with, kind, and patient. I couldn't believe how quick and easy it was! I would highly suggest working with Jack. More

Major Safety Concerns with Service Department Summary: The Service Department left me with a broken right front coil spring and a bad brake line. I was VERY lucky that this was found by another m Summary: The Service Department left me with a broken right front coil spring and a bad brake line. I was VERY lucky that this was found by another mechanic as I could not feel it driving. If the spring had punctured my tire on the highway, or the brake line failed it could have been a disaster. Details below: I brought my 2008 Jeep Wrangler in for recall work, a U-Joint, and to inspect a check engine light / AC issue. the repair work to fix both the check engine light AND the AC issue ended up being a single corroded ground wire. Replacing the wire totaled almost $400 in labor and I was told the wiring was "difficult" adding to the cost. 2 weeks later I happened to be at my mechanic for winter undercoating and he showed me I had a broken right front coil spring (next to the U-Joint that was replaced) that could puncture my tire at any time. He also showed me that my brake line was seriously rusted/expanded and could burst. He said I should NOT be driving the vehicle. I rechecked my invoice from Southern Maine Chrysler Dodge Jeep and the broken coil spring WAS documented in their "Multi-point inspection," BUT no one ever told me of this problem and let me drive the car home. There were multiple people in the customer service chain and no one mentioned any safety issues from the mechanic, the person calling me saying the "vehicle was ready" to the person that checked me out. I'm very concerned with both the quality of the work done on my Jeep, the information related at the time of pick up, as well as the cost that I paid for the "grounding wire" work. There should be procedures in place to prevent clear safety issues from leaving the service department. After informing the Owner and Service Manager I got a call from the Service Manager who defended the situation saying the broken spring was written on the invoice and was not sure why I wasn't told. He did apologize and offer to put in a new after-market spring (that I would order.) I declined this as all 4 springs should be replaced (as any good mechanic would have recommended) More

Great Experience From the minute we first walked in everyone was great! Everyone we talked to was friendly, helpful, patient, and made the experience easy and enjoyab From the minute we first walked in everyone was great! Everyone we talked to was friendly, helpful, patient, and made the experience easy and enjoyable. Tammy (our sales person) was outstanding, she listened to our questions, and gave or got us answers (even the ones about the popcorn and hot chocolate from our kids!). We left feeling very comfortable with our decision. Preston (the sales manager) was amazing as well, working with us to overcome our concerns and getting us the best deal he could, and one we felt comfortable making. There was no pressure, no hassle, and no regrets. Great dealership, great people, and a great car buying experience. More