Jack Chrysler Dodge Jeep RAM

Domenic Cerminara in the service department is excellent. We were travel thru Maine and had an issue with our Jeep Wrangler. We called and spoke to Domenic. He said to bring it in and he would set an appoi We were travel thru Maine and had an issue with our Jeep Wrangler. We called and spoke to Domenic. He said to bring it in and he would set an appointment for us. He set for 7 am the next morning. Called us at 10:30, fixed the problem and we where back on the road by 1:30. More

Do yourself a favor & shop someplace else.The sales Do yourself a favor & shop someplace else. The sales person we worked with was okay. He was friendly but not entirely competent. We tried 2 buy our Do yourself a favor & shop someplace else. The sales person we worked with was okay. He was friendly but not entirely competent. We tried 2 buy our vehicle on Friday but it didn't work out so we planned 2 return the next day but their Internet was down. We returned on Monday 2 finalize the sale. I sent a text 2 our sales person asking 4 the name of the finance co. b/c our insurance co. needed the info 2 find a policy 4 us. I expected him 2 have the info for us w/in a reasonable amount of time but instead it got 2 be 4:45 & our ins. co. closes at 5. He still didn't know the name & we had 2 ask several times. Our agent called at 4:50 to ask if we had the info. With minutes 2 spare he finally gave us the info. I almost think it was done on purpose b/c he kept offering 2 get a policy for us through some service that Prime uses. It was extremely stressful & no one at Prime seemed 2 care at all. We then had 2 wait even longer b/c they were supposedly cleaning the vehicle. Even though we had begun the sale the previous Friday. You would think they could have found a better time 2 get it cleaned. When we got in2 the vehicle we noticed the driver's side visor was disgusting. Looked as if it was covered in lipstick & other types of makeup. Thankfully we had Lysol wipes that worked pretty well 2 clean it. We expected the vehicle would have a full tank of gas but nope. It was about 2/3rds full which I suppose is better than near empty. We drove the vehicle home on Monday & didn't use it again until Wednesday evening. My boyfriend went out 2 start it but it wouldn't turn over. We called the dealership who told us 2 call roadside assistance. What a nightmare that turned out 2 be. It took 4ever 2 get some1 on the line as it's an automated system. We asked 4 a tow but when a man from a local tow company called he said he had only been told 2 give us a jump. He said he was sending his wife who doesn't speak English but not 2 worry she knows what 2 do. She arrived w/another man who barely spoke English as well. They brought a battery charger that either wasn't charged enough or neither 1 knew how 2 use. They weren't able 2 start our vehicle. So now we had 2 call back roadside assistance & place a tow order. By this point it couldn't be towed until morning. A new tow service showed up & was able 2 jump the vehicle right away. He then loads it on2 his flatbed & drives away. 10 minutes later he calls 2 make sure it's supposed 2 be taken 2 Bridgton. We were like ... are you kidding? NO! We told roadside assistance it was going 2 Saco. So, b/c the destination was wrong we had 2 pay the difference out of pocket or he wouldn't tow it 2 Saco b/c he wouldn't get paid. Imho, this should have been something 4 him 2 work out w/Prime &/or roadside asst. Our vehicle finally gets 2 Prime but not 1 single person called 2 let us know it had arrived & what we could expect. The following day I get a text addressing my boyfriend (they can't even get our numbers right), that said our vehicle was outside of the 3 year 36K mile warranty & it needs a new battery. This is what woke me out of a dead sleep. I'm not some1 you want 2 talk 2 before I've had my coffee. Now I'm thinking they made a mistake b/c we were told our vehicle had a 7yr 100K bumper 2 bumper warranty. Of course not being awake I forgot about the deductible. But still, 1. The vehicle is under 32K miles & isn't even 3yrs old. Not 2 mention that we had just bought it 3 days b4 the battery up & died. I sent an angry text 2 our sales person & didn't hear right back & so I called. He wasn't helpful at all & said he wasn't sure about our warranty & would need 2 speak 2 finance. At this point I'm really angry & said look, YOU sold it to us w/a bad battery & we are not paying 4 it so either fix it or keep it. The General manager called & said it would be taken care of at no expense 2 us. He also said he'd fill the tank but when we picked it up it was still on near empty. I will also add that as we were leaving (finally), we noticed another vehicle just like the one we bought but it was 2 years newer and came with the 7yr/100K warranty. We had to purchase that for the one we bought at an additional $3K!! The overall price would have been the same!! So, thanks Prime! We could have had a 2020 vehicle rather than a 2018. Such a 2018. This doesn't even begin 2 cover our aggravation w/Prime Chrysler Jeep Dodge Ram of Saco. #BuyerBeWare More

The dealership was very clean and the employees were friendly friendly More

Exceptional service and professionalism. They sent reminders for the appointment and were right on time. We didn’t have to wait long. The price was excellent. reminders for the appointment and were right on time. We didn’t have to wait long. The price was excellent. More

BUYER BEWARE!!!!! Stopped in to look at some used Jeeps and everything I saw online I liked was new to them and still in shop so I was unable to test drive anything Stopped in to look at some used Jeeps and everything I saw online I liked was new to them and still in shop so I was unable to test drive anything. Came in with a pre approval letter from a company they work with and we have an other vehicle through. The finance guy decided he didn't like their interest rate so he took both my husband and myself information off of that and ran our credit ( mine alone at least 11 times without our permission). That night and into the next day 11 different places. I had not even decided on a vehicle yet so not sure what they were trying to finance. Called spoke with him right away after see the credit alert. I was extremely upset after seeing this, He states well you want to buy a car don't you and I didn't like there interest rate. I DIDN'T EVEN DECIDE ON A CAR YET or if I was even buying from them. We both told him to remove the inquires and still not removed. Sent email to Gen Manager no response. So per the credit Bureau I am filing a complaint with Consumer Financial Protection Bureau. So if you are looking for a vehicle at this place I would not even give them you name as there are some shady people working there and do not give to xxxxs about doing the right thing. ABSOLUTELY will NEVER advise anyone to go there. We ended up going to a different dealer and received outstanding service. More

Not too happy, scatter brain sales manager, asked about a couple things still got no answers , not a good experience, volume dealers not good shopping couple things still got no answers , not a good experience, volume dealers not good shopping More

not the same service since Prime bought it This dealership was amazing when it was Southern Maine CDJ, but now that it is Prime it's just not the same. I used to recommend them to everyone! S This dealership was amazing when it was Southern Maine CDJ, but now that it is Prime it's just not the same. I used to recommend them to everyone! Sadly I cannot recommend this dealership any longer More