Jack Chevrolet

Another great experience While having a basic service - oil, tire rotation, etc, I asked the service tech to check out a thump in the front. It was diagnosed as a faulty drag While having a basic service - oil, tire rotation, etc, I asked the service tech to check out a thump in the front. It was diagnosed as a faulty drag link and was promptly replaced with minimal expense and little waiting time! More

I don't know how they sleep at night You will get scammed. If you are low income or have poor credit you will get ethically xxxxx by these monsters. They will smooth talk you into purchas You will get scammed. If you are low income or have poor credit you will get ethically xxxxx by these monsters. They will smooth talk you into purchasing a vehicle that already requires work (in this case a large rust spot they tell you they're going to fix before you come back to pick the car up) and lie to you about the amount the bank will finance only to bring you back into the office a week later and attempt to COMMIT FRAUD by coercing you into signing an ILLEGAL SECOND CONTRACT when in reality the bank never agreed to finance the amount they told you they would. In my case, they wanted to revoke warranty coverage which a month and a half later all makes sense now. Not only that but on the day I came back into the office and Gary sat down with me, I noticed the repair slip from their shop (the engine light came on a couple days prior due to a sensor issue) was backdated as was the second contract. The timeline from when I signed my first contract to the day they tried to coerce me into signing a new one was a chunk of time they were feebly attempting to destroy the paper trail of. Had I been gullible enough to sign said second contract (again--without financing for a warranty)--there would have been no record of the first time I came in and ACTUALLY drove my car off the lot. Since purchasing this vehicle I have been in a psychological state of duress. I have a 40 minute commute to work every day and every day I get behind the wheel with my palms sweating and my heart pounding. From the point of putting the key into the ignition, the entire frame of the car vibrates to such an extent that I have to hold onto the rearview mirror in order to see behind me otherwise the image reflected there is too blurry. I am embarrassed to be among other motorists on the road as my brakes have been omitting a piercing squeal at every turn for a few weeks. On the day I drove my new car off the lot the brakes were described as 'touchy'.' Little did I know that touchy meant the car jutting forward after fully depressing the brake pedal and sometimes not working at all. My most recent panic attack behind the wheel was last Sunday when as I was pulling out of my driveway I nearly collided with my neighbor's parked car as the brakes didn't respond soon enough which is to say they barely worked at all. The catalyst for writing this review is that today on my lunch break I was waiting my turn at an intersection on a very modest incline. I was second in line and even so I barely cleared the intersection because despite my pushing on the gas pedal as hard as I could, the car was barely accelerating. Panic started to rise as I thought that perhaps I was about to become stuck smack dab in the middle of a four way busy intersection because my car just wasn't GOING which was scary and confusing. This incident was immediately followed by the car surging forward--a foot or so away from smashing into the truck in front of me. Right now the reality is that I am driving a car I have had for 2 months that... -Randomly slows to a crawl when attempting to accelerate -Sporadically juts forward while braking -Either comes to a jolting stop while braking or the brakes are barely responsive -Shakes violently -Has a rapidly high-pitched clicking noise coming from the engine -Has a back right tire that drops to a dangerously low air pressure once a week -Has a large rust spot with more paint continuing to bubble up and fleck off DO NOT trust Frank Galos. If you think your life is hard without a car--I cannot begin to stress to you how much worse it can be if you buy a car here. I am afraid for my life and fear putting other motorists and the friends I have in the passenger seat in danger because problem after problem continues to arise. They started out as mild annoyances but now I am scared every time I have to leave work or go to the grocery store or even down the street. The brakes work even though not well and the car trudges 5 MPH through a four way busy intersection but will there come a day where I try to brake and can't stop? Where the car suddenly slows to a crawl on the turnpike? I held off going public with this experience for so long because I wanted to believe, after all they've done, that they could still make right. Well that has yet to happen and I doubt it will ever happen because how can you expect help who merely treat their customers as a means to an end. They value their paychecks more than they value our lives. Frank Galos doesn't just sell bad cars--they sell death traps and they'll do it with a smile on their face as they look you kindly in the eyes. More

Not great Told job would be 7days now 4week s called several times got voice mail. No return calls ecept one days i stopped in then got a call too much bull Told job would be 7days now 4week s called several times got voice mail. No return calls ecept one days i stopped in then got a call too much bull More

A great experience I was very pleased with the team at Frank Galos Chevrolet. They went above and beyond to get me the best possible deal, as well as getting me more tha I was very pleased with the team at Frank Galos Chevrolet. They went above and beyond to get me the best possible deal, as well as getting me more than I planned for my trade in. Dana and Jim were a pleasure to work with. I've done business with Dana several times and have never been disappointed. More

Replace my rear bumper, great job.. My experience with the dealership and the body shop was exceptional, Tony was right on track with the timing and price for replacement of my rear bump My experience with the dealership and the body shop was exceptional, Tony was right on track with the timing and price for replacement of my rear bumper.. Thank you so much Tony... More

I had a good experience I thought everything was very professional and I was happy with the deal I received.The fact that you can get a car wash anytime is nice .My brother h I thought everything was very professional and I was happy with the deal I received.The fact that you can get a car wash anytime is nice .My brother had bought a car here a year before and had a good experience and suggested I go here. More

Excellant Service Salesman, Dane Trafton, along with the sales and finance managers worked together to quickly get me the best deal for my budget and their my previous Salesman, Dane Trafton, along with the sales and finance managers worked together to quickly get me the best deal for my budget and their my previous experience is why I returned to Frank Galos's for my 2nd vehicle purchase in 14 months. More

Worst Car Buying Experience & Dealership Ever!!!! I decided to treat myself on my 50th birthday by buying my dream car, a yellow Corvette with a black convertible top. Buying my “Certified” 2011 Corve I decided to treat myself on my 50th birthday by buying my dream car, a yellow Corvette with a black convertible top. Buying my “Certified” 2011 Corvette convertible from Frank Galos Chevrolet Cadillac was the WORST car buying experience I have ever had. PLEASE, PLEASE, PLEASE, do not buy any type of vehicle from this dealership, especially a Certified vehicle. Certified means nothing to this dealership in my opinion. If one person reads about my horrible experience and does not buy a vehicle from this dealership, something good will have come from all that I went through. I was lied to by every person I encountered. From the very first phone call with salesman Jason Tesslee, I was lied to about the condition of the car. The general manager, Jim Allie, lied to me as well about the condition of the vehicle. Interesting how the last three letters in his last name spell LIE. And, the finance manager, Gary Pazmany, lied to me about what would be covered under the Certified Pre-Owned Warranty on the day I picked up the vehicle. I wish I would have walked away instead of purchasing the vehicle. I was assured by Lying Gary Pazmany that any problems with the vehicle could easily be taken care of at any Chevrolet dealership. I live near Pittsburgh and purchased the vehicle on April 16, 2016, and drove the car back home with my girlfriend. The first thing that caused concern for me was the email I received the next day from OnStar, saying the oil had only 25% life left in it. When I asked Jim AlLIE about this, he assured me the oil had been changed and the person changing it may have forgotten to reset things. Sounds like the service department is as good as the sales department. A few days after arriving home, I went to get the vehicle inspected. I was informed by the mechanic that the vehicle would not pass inspection because all four tires were old, unsafe, and dry rotted. He also said we were lucky the tires did not explode or come apart on our 700 mile ride home, which could have resulted in a terrible car accident. Buying a Certified vehicle with dangerous, old, dry rotted tires was the last thing I expected. I later determined that three of the four tires were over five years old. The “newest” tire was over three and a half years old. I inquired about the condition of the tires and Jason Tesslee told me they were fine. So, let’s change Jason’s last name to TessLIE. Oh, a great story about this guy. When he picked my girlfriend and myself up at the Portland airport, he forgot where he parked his vehicle. We wandered about the parking lot following him with our bags before he remembered he had parked in the garage. Upon leaving the parking garage, he informed us that he had forgotten his wallet and didn’t have the $2 to pay. So, we gave him the $2, which he never offered to pay back. Then on the ride back to the dealership, he got lost. I am not making this up. It really happened. Franks Galos Chevrolet Cadillac has a crack sales team in place there as well. I ended up purchasing four new tires and had them mounted, which costs over $1300, so the vehicle would pass Pennsylvania inspection. The Service Advisor at the dealership that mounted the new tires also said the tires were dangerous, old, and dry rotted, and we were lucky to have made it home safely. Also, he said the vehicle should not have been sold as Certified. I contacted Jim AlLIE. He said I should have contacted him first before I purchased the tires, as if that would have changed the fact that the tires weren’t dangerous, old, and dry rotted. He came up with some incoherent analogy about me taking money from his bank account without asking permission. Still trying to figure that one out. Eventually, he offered me an insulting $600, which I turned down. Before leaving the dealership on April 16, we discovered two wires that were not connected to the rear window defroster and the convertible hatch rubbed against the window upon opening and closing. Lying Gary Pazmany assured me it would be covered under the Certified warranty. Also, the emblem on the front of the car was faded, and Lying Gary Pazmany said I would be able to get that replaced for free. I went to another Chevrolet dealership to have these issues fixed. The problems were not covered under the Certified warranty like Lying Gary Pazmany had told me. So, that was another $452 out of my pocket. The Service Advisor at this Chevrolet dealership repeated what the Service Advisor at the first Chevrolet dealership said. The vehicle SHOULD NOT have been sold as Certified. I ending up filing a complaint with General Motors. I cannot say enough positive things about my experiences with the woman from General Motors. Sara was instrumental in helping me. After providing pictures of the dangerous, old, dry rotted tires, along with pictures of the four digit code on the side wall of the four tires that showed the age of each tire, receipts for work done at two Chevrolet dealerships, and a copy of the OnStar report showing the oil only had 25% life, General Motors reimbursed me $1641.80. They did not reimburse me for the new emblem or oil change, which I agreed to. I am extremely happy with how General Motors treated me, as opposed to the way I was treated by Frank Galos Chevrolet Cadillac. Frank Galos Chevrolet Cadillac is like the loser, slacker member of a large family that lives in his parent’s basement, and has to get bailed out by other family members when he gets into trouble. All I asked Jim AlLIE to do was pay for the news tires and costs associated with mounting them, along with work to the convertible top. General Motors told me Frank Galos Chevrolet Cadillac would not be participating in any reimbursement, which in my opinion show a total lack of integrity and extremely poor customer service. I would like to know how they can advertise and sell a car as Certifed Pre-Owned, when it clearly was not. Anyone reading this that might be considering purchasing a vehicle from Frank Galos Chevrolet Cadillac, please DO NOT. I would not want you to go through what I went through. I know I am fortunate that General Motors was generous enough to reimburse me. I fear others will not be so lucky. I only wish I would have read the many negative comments posted on Frank Galos Chevrolet Cadillac Facebook page prior to purchasing my vehicle. I would never had made the trip. More

False advertising. I take the time to watch their marine auto king show, showing the vehicles they have in stock. Well to my surprise the vehicle I saw at 3am and wante I take the time to watch their marine auto king show, showing the vehicles they have in stock. Well to my surprise the vehicle I saw at 3am and wanted to see was surprising sold weeks prior to me calling that very morning I saw the commercial. Crazy why they would show advertise a vehicle with a price and they have not had the vehicle in over a month. I would not recommend them to my worst enemy!! More