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JTs Kia
Columbia, SC
1,179 Reviews
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Showing 1,179 reviews
February 04, 2016
3 1/2 hours for an oil change and recall repair??? I took my car in for an oil change, at my designated appointment time, 1:30. The service person told me there was a recall on the transmission gear I took my car in for an oil change, at my designated appointment time, 1:30. The service person told me there was a recall on the transmission gear switch (or something similar). She said it would take an additional 1 hour. I told her to go ahead and do that at the same time. (Wait time now 1 1/2 hours). My tire pressure light was on, so they checked that and found a nail in the tire. Additional wait time, about 30 minutes. (Wait time now 2 hours.) At around 4:00, I asked about the status of the car. I was then told that they were putting the door handles back on and it shouldn't take much longer. Door handles? I asked and she said, "They are replacing all the door handles and the trunk latch." This was another recall that I knew NOTHING about. She said this usually takes about 2 hours. At 4:30, I asked again about the car and was told that it was ready, and they were detailing it. Should be soon..... At 5:00, I asked once again, and finally got the car. They didn't charge me for patching the tire since I waited for so long. Still, one would think that if a recall was being done that takes 2 hours, you would get permission BEFORE doing it. I missed an appointment at 5:00 because they had my car and did work that I didn't OK. This is the first time I've had a problem with the service wait times, and hopefully will be the last. ASK BEFORE DOING ADDITIONAL WORK PLEASE!!! More
by motcmom
Employees Worked With
Lexi
February 04, 2016
Michael Cato a God sent my angel Let me start by saying God has smiled on me and Michael Cato is our angle. I needed a car real bad I had 2 a truck and a van 2 pieces neither is runn Let me start by saying God has smiled on me and Michael Cato is our angle. I needed a car real bad I had 2 a truck and a van 2 pieces neither is running me and mama Mamie had doctor appointments, and PT, l was using my granddaughter and daughter cars l knew I needed a car I just didn't know what I was going to do the last 2 car and van l bought them paid in full tax return. I was getting very discouraged I had a little money saved but not enough to buy a car straight out. My niece Melva Erin Rodgers told my daughter about her beautiful experience at Kia so my daughter went online and did the application a lady called me to say I was a proved I thought she was calling about a job application my grandson had been using my phone putting in applications. But it was Brittney for JT'S KIA to come in I told her I couldn't come in until after 6 pm when my daughter get off, I called my daughter and told her what had happened and she told me she had did it on line and asked my granddaughter to take me down to Kia she had to be at work at 8pm We got to JT'S KIA after 11am I asked for Brittney but she was doing phone call and That's when we melt Michael Cato he told us that he would be my salesman he asked what was I looking for and the price range I could afford he filled out some paperwork he took it to the back and that was the beginning it took awhile but Michael Cato he was amazing he gave us something to drink and and then he gave us something to eat he kept saying he was sorry it was taking so long he didn't go to lunch he stayed with us until the end, he said are you ready to go and get your car and pick a color. It's a TV ad for a loan place where a man is trying to get a loan and he's talking on the phone telling them that he didn't think he was going to get the loan when salesman tells he was approved he faints that's how I felt so happy, excited,overjoyed,blessed, peace of mind, supported,grateful I could go on and on I know Michael Cato's ears could be burning because I tell everyone about him he's so caring he wants to help you I can't say this enough MICHAEL CATO is God sent on a scale from 1 to 10 10 being the highest I give Michael Cato a 10 ×10 I can't thank him enough. My daughter and another one of my nieces are planning on talking to Michael Cato about getting a car More
by Sara Woodard
Employees Worked With
Michael Cato
February 03, 2016
Awesome Service Took in my new Kia Rio for first time service, and I was out of there in 30 minutes! Great service, friendly folks at JT's Kia Service Department! Took in my new Kia Rio for first time service, and I was out of there in 30 minutes! Great service, friendly folks at JT's Kia Service Department! More
by SteveO
Employees Worked With
Justin
January 28, 2016
Great Service I have nothing but great things to say about JT's Kia. Everyone was very professional and friendly. Great Job! I would recommend anyone to buy a car f I have nothing but great things to say about JT's Kia. Everyone was very professional and friendly. Great Job! I would recommend anyone to buy a car from Jt's Kia. More
by TAMARA
Employees Worked With
Anthony
January 14, 2016
A potentially difficult purchase made easy. I live in Camden, SC. I was motivated to go to JC Kia because the reviews of the Kia product are so good. I went in with an invitation letter from t I live in Camden, SC. I was motivated to go to JC Kia because the reviews of the Kia product are so good. I went in with an invitation letter from the dealership asking me to give them a chance to get me bankruptcy financing. It took some time but the right lender was found and I left with my 2013 Kia Forte EX. I really like my new car. I have since been to the service department for a minor item and found them to be friendly and professional too. A good decision all around! More
by Fantastically Satisfied Lynn
Employees Worked With
Lionel
January 09, 2016
Best Dealership In Town Love JT's Kia! We bought our 2013 Optima EX there and traded up for a brand new 2015 Optima EX. They were true to what they said, they paid off my 201 Love JT's Kia! We bought our 2013 Optima EX there and traded up for a brand new 2015 Optima EX. They were true to what they said, they paid off my 2013 and got financing for the 2015. Service is quick, easy and painless. We'll be back. More
by RQuackSr
Employees Worked With
Nick Brown, Bryan (svc mgr)
January 07, 2016
repairing air pressure sensor I was quite pleased with the experience of having my tire sensor replaced. The light had been coming on and staying on. Kia not only fixed the problem I was quite pleased with the experience of having my tire sensor replaced. The light had been coming on and staying on. Kia not only fixed the problem, the notified me of an air bubble in one tire so I could go immediately and have it replaced. Other wise, I could have had a blow out. They also washed and cleaned the interior and this was all done in a timely manner More
by postal lady
Employees Worked With
don't recall
January 06, 2016
Awesome salesman! Nick Brown was very attentive to my needs in looking for a reasonable price and quality of a vehicle. He was professional and made sure I was a satisf Nick Brown was very attentive to my needs in looking for a reasonable price and quality of a vehicle. He was professional and made sure I was a satisfied customer! More
by Ashley
Employees Worked With
Nick Brown
January 05, 2016
Second time Service I originally brought my Optima in for condensation in the drivers side tail light (the car was bought new 9 months ago). After requesting the car to b I originally brought my Optima in for condensation in the drivers side tail light (the car was bought new 9 months ago). After requesting the car to be detailed along with the repair, I received the car back looking absolutely horrible with it looking as bad as it did before going in. A few days later, the condensation came back. I called them to let them know and they assured me they would do another detail and correct the problem. As I arrived at work, a service man was there to pick up my car. I informed him that I had to have the car back no later than noon as I had work appointments. At noon, no car so I called and his exact words were "let me get off my butt and go see if they are done", a little unprofessional in my opinion, but whatever. He came back on the phone and said it wasn't ready, but he assured me my car would be back at the office by 2. I rearranged my appointments to 3 just to be sure. At 1:59, this same service man calls me and says it is still not ready. Really? 1 minute til and I am just getting the call. I told him I needed a car, so he brought me his and I told him I was going on 2 appointments and he again assured me it would be ready in 15 minutes. I went on my work appointments, went to the dealership an hour later and guess what, MY CAR STILL WAS NOT READY! So as I demand my car in whatever order it was in, Frank proceeded to try and calm me down. Not only had I pushed my entire schedule back and missed a few appointments, here it was 4:30 on a Friday and I was just getting my car back. While I understand things come up, in no way, shape, or form should this employee have kept telling me different times it would be ready, when in all actuality, he didn't have a clue. The ONLY reason I will return for service will be because of Frank. He apologized and tried to assure me that I will be taken care of. I will see if third times a charm. More
by amandabr
Employees Worked With
Frank, and a man that I will omit his name because he seems to love his job too much
December 13, 2015
Awesome Sauce I must say, this was my 2nd & final stop. After totally losing my suv in a deer incident, I was in desperate need of a vehicle. (5 days of rental & t I must say, this was my 2nd & final stop. After totally losing my suv in a deer incident, I was in desperate need of a vehicle. (5 days of rental & to find a vehicle) I have two young daughters & I truly believed another suv is what I needed. Upon arrival I was greeted with a smile by Paul P. He was compassionate, personable, & understanding. He listened to my wants, entertained my girls & keep me updated with the buying process. Less than 2 hours later, I'm driving away in my brand new 22 miles on the dash, 2016 Kia Forte.. I'm extremely happy I visited JT'S Kia on that Saturday. More
by vrichburg+2
Employees Worked With
Paul P (sales), Herbert K. (Finance)
