JTs Kia

Got sold a car that don't work after 1 month I bought a vehicle from JT KIA on Feb 5th and on March 6, my car completely shut down while I was out of town. First 2 wks after purchasing the car, t I bought a vehicle from JT KIA on Feb 5th and on March 6, my car completely shut down while I was out of town. First 2 wks after purchasing the car, the check engine light came on and the car was putting while in idle. I called the service dept and the lady who answered the phone, I told her the issue I was having and if I should bring it in, she said it sounds like a gas issue and for me to use a higher grade of gas instead of regular 87 and go a fuel treatment. It was no need to come in. I did and 2 wks later (1month) after purchase I learned that the transmission had gone in it. The mechanic shop in North Charleston had my car since March 7th and it's March 14th & the warranty company still haven't paid the shop for repairs and keeps procrastinating. (Rewind) Me getting the vehicle I should have seen all the red flags. BC of my situation this was the ONLY vehicle the finance company would approve me for (so the sales person and finance manager said). When asked about other used cars they kept convincing me that this car was the best choice and would not give me the option looking on my own on their lot for a car I like. When I called to speak with a finance manager (don't recall his name) to let him know of the issues I'm having and how can they help me get my vehicle fix swiftly thru the warranty company and/or help me with the cost of a rental, he declined saying it's my car not their problem, to call my warranty company, and then referred my transmission problem to a kitchen light bulb going dead. It really pissed me of. The sales person Michael Cato won't return my phone calls and no type of compassion as to what I am dealing with. So them to want you to refer other customers to them for business and sending emails for you to right a good review, they really sucks at addressing people's problems. One lemon/ flood car off their hands they got a big check for. I will not be a returning customer nor send business to them. Do better! More

Service Center Over all the experience was more aggravating than anything. You have to schedule an appointment 2 weeks out and the problem I had was a default door h Over all the experience was more aggravating than anything. You have to schedule an appointment 2 weeks out and the problem I had was a default door handle when I had bought the car a month before. It took over 4 days to get my car back and every day I called they said it would be ready that day. It never was it was more of a burden than anything because I didn't want to plan to do anything because I was in a rental car. More

Slow service We (my husband and I) bought two brand new Kia Souls in 2014. We have both been to the service shop for our Kia's several times. It's never been an is We (my husband and I) bought two brand new Kia Souls in 2014. We have both been to the service shop for our Kia's several times. It's never been an issue in the past with getting an appointment for a servicing. This time it took him about two months to book a free oil change. He was the second person in line on that Saturday for just an oil change. It took the service team three hours to change his oil. However, the people before him and after him had already left by the time he got his car back from servicing. Also, the car was supposed to have been washed. It was still dirty with smudges on the Windows along with dirt under the driver's door. We were not happy with this visit!!! More