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JTs Kia

Columbia, SC

Overview
Reviews
Vehicles
4.4
1,179 Reviews
Call Dealership (803) 220-3718
View Awards

230 Killian Commons Pkwy

Columbia, SC

29203

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Showing 1,179 reviews

July 05, 2023

they were friendly efficient informative and delivered my car back ahead of schedule cleaned the car inside and out; kept me informed every 15 min More

by twonavychiefs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't have names available
Report | Print
Jul 06, 2023 -

JTs Kia responded

We're thrilled to have earned your recommendation and kind review, twonavychiefs! We are delighted to know that we could make your service experience worth 5-stars, and our team will be glad to have earned your recognition. We hope for the chance to serve you again soon!

July 02, 2023

Great customer service every time I come to get my vehicle serviced!!! Everyone is always professional and courteous More

by Hair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nik
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Jul 03, 2023 -

JTs Kia responded

We're thrilled to have earned your recommendation, Hair! Our team works hard to create 5 star experiences for our customers, and we're delighted to know that we could reach that standard for you. We hope you enjoy your car for years to come.

July 01, 2023

Michael Cato was great to work with. He got me out the door in about an hour for the price I wanted. More

by Clayton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Cato
Report | Print
Jul 03, 2023 -

JTs Kia responded

Hi Clayton, we really appreciate your generous review for Mr. Cato. Our team is committed to professionalism and top quality service, and we we are thrilled to see that reflected in your experience. Thank you for your feedback and support! We look forward to serving you again.

June 27, 2023

JT Kia of Columbia we're there way to make sure I was satisfied I looked at several SUVs until we and they found what I was looking for and satisfied friendly respectable and Curtis I would definitely re More

by stephens3106
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sales manager Kobe
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Jun 28, 2023 -

JTs Kia responded

We're so happy to hear that we could make your buying process easy and pleasant, Stephens3106. Curtis and our team will be happy to have earned your kind recognition and hear that they were able to make your experience worth 5-stars. Thanks so much for taking the time to leave your recommendation!

June 27, 2023

I recieved excellent customer service from Jacobe and everyone was nice no issues! I would recommend JT Kia More

by cynthiathomson9
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jacobe
Report | Print
Jun 27, 2023 -

JTs Kia responded

Thank you for the five-star rating, cynthiathomson9! We are glad to know that we were able to provide you with an amazing experience, and look forward to repeating it for you in the future.

June 21, 2023

Quick and excellent service. We were looking for a new vehicle and got help immediately! Even received a phone call ahead of time! In and out with no issues! Really made it work More

by thehaneysest.2015
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Catoe
Report | Print
Jun 22, 2023 -

JTs Kia responded

Hi thehaneysest.2015, we truly appreciate your generous review and recommendation. We are thrilled to hear that our timely vehicle care and excellent communication is why you entrust us with all of your vehicle’s needs. From our entire team at JTs Kia of Columbia, thank you!

June 15, 2023

Service has declined. Three out of the last four trips there was a problem during or after service. Including not securing the under cover. I was told it was a he say More

by Excellent customer service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark, general manager
Report | Print
Jun 21, 2023 -

JTs Kia responded

The last time you were in was on 5/18 and you had a service recall and an oil change. We are still confused at what issue you are still experiencing?! Please reach out to our Management Team who has been made aware of this review and your name and your vehicle. Call 803-509-5559

Jun 21, 2023 -

JTs Kia responded

Could you supply us with your full name that would have been used on the billing information. and/or VIN number? We cannot begin a search with out either one of those.

Jun 21, 2023 -

Excellent customer service responded

Emily Ginardi 5XYPG4A3XJG394709

Jun 23, 2023 -

JTs Kia responded

If we didn't put the splash guard back up correctly after a service, we take responsibility for it. Not all splash guards need to be removed, some have access doors for the filter. We apologize for any inconvenience this might have caused you. We see no other issues in our records. Could you please let us know the other two issues you have experienced so that we may find a solution for those as well? Thank you for working with us on this issue.

Aug 28, 2023 -

Excellent customer service responded

On 9/16/22 went in for oil change and tire rotation. Inspection said tires were fine. Took it back 9/26/22 because tires vibrated when reaching 60 miles a hour. They said tires were chopped and I new new tires and a wheel alignment. I went to Sam's and brought new tires 10/10/22 but didn't need a wheel alignment. Tires were probably just not balanced correctly. Then took it for oil change 1/30/23, and was told that there was a nail in my left front. I refused the repair, took my car directly to Sam's to get it repaired. They had 3 technicians check but couldn't find a nail in my tire. To this day no nail has been found. I feel they're charging for unnecessary repairs. And again, I've had 3 Sorrento's and oil changes and only once until now do the not attach the undercover correctly. Taking advantage of women and the elderly is a discussing had just like scamming the elderly.

Aug 29, 2023 -

JTs Kia responded

We are looking into your claims and will respond shortly. Thank you for bringing this to our attention.

June 12, 2023

Once you get to service, it's great. The problem, even for an oil change, the next appointment is always 2 weeks out. More

by mjacobs8731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't remember
Report | Print
Jun 21, 2023 -

JTs Kia responded

We're so glad we were able to make your experience pleasant and successful, and we hope for the opportunity to serve you again soon!

June 02, 2023

I bought a x-line with the promise to have a tow hitch mounted, that was a lie More

by Sono
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember
Report | Print
Jun 02, 2023 -

JTs Kia responded

From the team here at JTs Kia, we’d like to extend our sincerest apologies that you had this experience. Please feel free to contact our customer support team so that we can work toward a resolution. We aim to deliver the highest level of customer satisfaction, and hope that you’ll give us the opportunity to make things better. Contact us at (803) 220-3718

May 31, 2023

For my last 3 maintenance requirements this Columbia Kia always gave me a service date months out. One time even called to cancel due to no service guys. Since, all this inconvenience I have been going to More

by angelmorgan267
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Front desk receptionist
Report | Print
May 31, 2023 -

JTs Kia responded

We apologize that you’re disappointed in your experience, and never want our customers to feel this way. Please reach out to our management team at 803-509-5559 so we can discuss this in greater detail and better assist you. We look forward to working with you soon.

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