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JTs Kia

Columbia, SC

4.5
1,179 Reviews

190 Greystone Blvd

Columbia, SC

29210

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Showing 1,179 reviews

January 08, 2019

Great Service! My experience at JT’s has always been excellent. Lauren kept me updated on the status and my vehicle was ready at the time promised. More

by SGiles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Keller
Jan 08, 2019 -

JTs Kia responded

We work really hard to provide our customers with service we can be proud of and a fantastic environment for both you and our staff. It is wonderful to see those efforts pay off.

January 07, 2019

EXCELLENT CAR BUYING EXPRIENCE MY SALESMAN, MR. CATO, WAS VERY PATIENT WITH ME, ANSWERED ALL OF MY QUESTIONS AND MADE THE OVERALL BUYING EXPERIENCE A PLEASURE. THE DEALERSHIP WAS C More

by OptimusPrime
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MICHAEL CATO
Jan 07, 2019 -

JTs Kia responded

We couldn’t be happier that Mr. Cato provided you with a great car buying experience. He is a true asset and we are lucky to have him on the JT's Kia of Columbia team. We hope you are enjoying your new vehicle, please come back to visit anytime!

January 05, 2019

Excellent service Joe Delmege gave me excellent customer service with buying my new car! His knowledge of the vehicle I wanted was on point! Thanks again Joe! More

by JTs Kia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Delmege
Jan 07, 2019 -

JTs Kia responded

It is always great to hear that we can serve our customers with a great experience. We will take the time and effort to build lasting relationships with our customers. Have a wonderful day!

January 05, 2019

Great service! This was an amazingly fast progress! No hassle and everything I wanted was included! Customer service was great and I am very happy with my purchase!! More

by Ashli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Delmege
Jan 07, 2019 -

JTs Kia responded

Thank you for the great rating and review! Hearing how we can provide our customers with the utmost customer satisfaction is great news. We strive to work with individuals to provide them an easy experience that is suited to their personal needs and wants, like finding the best deals. We hope you have a great day!

January 04, 2019

Was I another casualty Jt’s kia exoeroselling me the car was not bad at all. Love the car until now. Transmission is gone after 4 months, just out of nowhere...makes me wond More

by Beng4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Herb
Jan 07, 2019 -

JTs Kia responded

Thank you so much for the 4-star rating! We hope to work with you again soon.

January 03, 2019

Great Experience for Scheduled Maintenance Made an appointment online for an oil/filter change...was checked in promptly and notified that the job was completed in a timely manner..Service Writ More

by nopassword
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Writer, Service Tech
Jan 03, 2019 -

JTs Kia responded

Thank you for your review. We are happy to be able to provide excellent customer service and will make sure to keep your recommendation in mind to improve the experience. Have a great day.

January 03, 2019

Great service The people where courteous,and the facilities comfortable for the wait, service was done within the time period stated all in all a pleasant visit. More

by Graffalke
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Forgot name
Jan 04, 2019 -

JTs Kia responded

We want to thank you for taking time out of your day to leave us this awesome review and rating!

January 02, 2019

Nothing Spectacular About This Place! I waa supposed to have my door handle replaced 4 different times. Several times the wrong part was ordered. This last time, they claimed to order the More

by Ciniyakay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
N/A
Jan 04, 2019 -

JTs Kia responded

Thank you for bringing this situation to our attention and we apologize for any inconvenience we may have caused. Normally we are known for our exceptional attention to detail and customer service, and we regret that we missed the mark as the behavior you described does not align with our team's values. At your earliest convenience, please contact me directly at Rkoellner@jtscars.com so I can resolve this issue. Thank you.

December 21, 2018

Exceptional service with a smile. Very friendly, timely and excellent work. Only took one day and one hour to fix the issues. Comfortable lounge area with snacks and dri More

by Cbranham38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Everyone in service dept
Dec 26, 2018 -

JTs Kia responded

Thank you for your review. We are happy to be able to provide excellent customer service. Have a great day!

December 19, 2018

Replacement Worst dealership I have ever been they had my car for 5 days just to get transmission replaced when I came back 5 days later the guy was rude and said More

by Ds
Recommend Dealer
No
Employees Worked With
Manager
Dec 27, 2018 -

JTs Kia responded

First and foremost, we sincerely apologize for your experience with us. Thank you for this vital information, we appreciate hearing this feedback but we are very discouraged to hear that this is how your experience went. We never intend for our customers to leave our dealership unsatisfied. Moving forward, we will make the necessary changes to ensure that we do better next time. Thank you again, have a great rest of your day!

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