JTs Kia

Jonathan was a very nice young man and took the time to explain what was going to be done and how long it would take. Gave me updates and service was done in the time stated. explain what was going to be done and how long it would take. Gave me updates and service was done in the time stated. More

Pleased I was pleased with the sales experience in the purchase of my KIA Sportage. JR was attentive to detail and referred me to a finance person who worked I was pleased with the sales experience in the purchase of my KIA Sportage. JR was attentive to detail and referred me to a finance person who worked hard to ensure me the lowest interest rate. More

I had an experience with this dealership in Jan 2020 where they said they inspected my car but did not. I am not a happy camper. where they said they inspected my car but did not. I am not a happy camper. More

Thank you for the outstanding car buying experience with my 2020 Kia Rio! I appreciated coming in and a lot of the eligibility was done! Great test drive and explains features. The car is more than I exp my 2020 Kia Rio! I appreciated coming in and a lot of the eligibility was done! Great test drive and explains features. The car is more than I expected in a small car! Thank you Jamell & Team More

I was very pleased with the professionalism from the gentleman who assisted with my first service. I will recommend them to anyone looking for car. gentleman who assisted with my first service. I will recommend them to anyone looking for car. More

Bought a new Telluride. Bobby was excellent and helped me find a vehicle. They were even going to bring a vehicle from a different location for me. find a vehicle. They were even going to bring a vehicle from a different location for me. More

Great Experience Was looking for the right car. I was out of town just driving by said I stop and see if you had the car .Went in with what I was looking for and wen Was looking for the right car. I was out of town just driving by said I stop and see if you had the car .Went in with what I was looking for and went home with out. Great experience. More

Very nice waiting area. Snacks and drinks available too. Makes the wait easier. Only in for an oil change, but went good. Very pleased Thanks Makes the wait easier. Only in for an oil change, but went good. Very pleased Thanks More

The salesperson amd financial officer were very friendly and great customer service skills. I saw the car I wanted on facebook and by my description the salesperson went out and brought it to curb. I am ha and great customer service skills. I saw the car I wanted on facebook and by my description the salesperson went out and brought it to curb. I am handicapped, so she helped gather my things out of my old car. Only took one and half hour of haggling and i received the car i wanted within my budget. More

JTs Kia is HORRIBLE. They did my oil change improperly which caused my engine to lock up. Now they don't want to take responsibility. I was driving on the highway with my 2 daughters(4 & 14) and my fiance which caused my engine to lock up. Now they don't want to take responsibility. I was driving on the highway with my 2 daughters(4 & 14) and my fiance when my car started smoking. In the mist of that, my car lost acceleration so i had to hurry to the side of road. Soon as i make it to side, my car cuts off. I then try to crank but it wont turn over so i proceeded to check under my hood. Popped hood and a cloud of smoke comes out. Look behind engine and its oil all behind engine. I then proceed to look under car when i noticed there was oil pouring from under car and i see my OIL DRAIN BOLT laying directly under car. I then begin to take pictures and call my insurance for a tow truck. Had car towed to JTs kia but unfortunately they were closed because it was sunday, 2/9/2020. I then went on website and chatted with someone on website about situation to inform them on what was going on. They told me they would forward information and somebody would be reaching out to me. The next day at around 7:55 a.m. i begin to call them when i get a beep on my line and it was the dealership calling. It was Marcin. I then explain to Marcin, who was my service advisor, about my issue. He assured me that they would look at car to determine what was wrong. I also sent my photos to them just to show them about incident. Never got a reply through message, stating he received pictures, so after some time i call back to make sure they got them and whether they looked at my car yet. At that point, they hadn't checked it out so i wait to hear something. After some hours of no response, i call back to find out something. Still nothing but had me under the impression, that they was gone get to it but had other cars to service, then they would get me in. More hours passed and still heard nothing so I call back. At this point, I'm getting frustrated because ALL they had to do was just communicate with me and i would've understood better then being left in dark. It is now towards closing time and I'm just trying to see where they stand and then the tell me service center is closed. ARE YOU SEROUS? At this point, I'm upset because now I'm without a car and have NO way to pick up my daughters up after i get off work as well as NO way for me to get home. I only have one car. I talk with the secretary at front desk and explain to her my frustration and wanted to speak with a manager but in the midst of our conversation, my frustration gets the best of me, so she hangs up on me. I call back and NO ONE picks up. Call again and no answer. I called at least 5-6 times back to back and still NO ONE picks up. At this point, I am full blown upset. It was approx. 18:45 when i decided to drive my work truck up there before getting off to find out something. I make it there around 19:05. Go inside to ask to speak with GM but was informed he had left for that day, so a sales manager came to speak with me. Not sure why they had a SALES manager come talk with me, but that's beside the point. Addressed the same issue, showed him the pictures and see what could be done. He then went to service department to discuss with service manager, i think he said, for about 10 minutes. Came back and said that they couldn't do anything until they get the car to the back and see EXACTLY what is wrong with it. And that i could expect to hear something tomorrow around 12, NO later then 1300. My soul purpose in going up there was the lack of communication in which i received because I needed something to pick up my daughters once i got off as well as get home myself. NOTHING. Which resulted in me picking up my daughters at 22:30 that night. Something that I could've prevented, if they would of communicated with me better. Next day, I get that call at 10:13 a.m., telling me my engine is locked up. And well you know how that goes. And that it was NOTHING and I mean NOTHING they can do at this point. So now I'm out of a car and obviously $15,000 with it, ALL because of the negligence of an individual. I purchased my car from JT's Kia on April 22, 2017 and have been getting my oil changed there since i purchased it. There is NO WAY my OIL DRAIN BOLT should have came out while I was driving with my family, unless it wasn't properly Torqued/ Tightened. I am HIGHLY DISAPPOINTED, DISSATISFIED, and DISPLEASED with EVERY aspect of my recent experience. And one thing JT's Kia dont mind doing is calling and trying to get you to upgrade vehicles. But when something like this happen, they not as eagerly or willing to be of assistance, like they do when trying to get you in another vehicle. More