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JTs Kia

Columbia, SC

4.5
1,179 Reviews

190 Greystone Blvd

Columbia, SC

29210

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Showing 1,179 reviews

May 30, 2021

Very pleased with the service I receive. Love my 2020 Sorenta All staff have been very helpful in sales and service. I just wish it didn't take so long to get an appointment for warranty work to be don More

by dcooper124
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ
Jun 01, 2021 -

JTs Kia responded

Thank you very much for being a great JT's Kia of Columbia customer. We appreciate this feedback as well as your patience. Safe driving and we look forward to seeing you and your 2020 Kia Sorento next time!

May 27, 2021

Very friendly staff... willing to go the extra mile to get you approved and in the car you WANT..not just what you can AFFORD. More

by michellegray17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin
May 27, 2021 -

JTs Kia responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. It makes our day to hear our staff goes the extra mile for our valued guests. Let us know if we can assist you again! Take care and we hope to see you back at JT's Kia of Columbia!

May 27, 2021

Jeniffer and Ben made it happen SUPER great employees of JT`s Kia Maintenance is a norther story. first two 5 stars. maintenance3 stars. DONE More

by linda287
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeniffer, Ben
May 28, 2021 -

JTs Kia responded

While I am pleased to hear that you enjoy working with our sales team, I am a bit disappointed that our service team hasn't left you with the same positive impression. I would be more than willing to speak with you directly about what happened and see what we can do to earn back your trust. Please don't hesitate to give me a call. Thank you, Justin Goodwien - Service Manager - 803-509-5555

May 18, 2021

Trash I’m done doing business w Jt’s Kia they call me for a recall on my Kia Optima they set up a appointment for me I have to get off from work and lost 3 hour when I got there they told the recall was More

by Wcenten
Customer Service
Price
Recommend Dealer
No
Employees Worked With
All trash
May 18, 2021 -

JTs Kia responded

I am disappointed to hear this feedback and apologize for what sounds like a frustrating experience. It's never our intention to inconvenience our customers so I will discuss your feedback with the team to find out why this miscommunication occurred. If there is anything that I can do to assist you, please give me a call. Thank you, Justin Goodwien - Service Manager - 803-509-5555

May 14, 2021

There are nice friendly knowledgeable salesperson at JT Kia on Killian Road Columbia SC. Ron Timmons is great salesperson. He is knowledgeable about the cars. More

by laquandafaulk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Timmons
May 14, 2021 -

JTs Kia responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with Ron and the JT's Kia of Columbia team. Drive safely in your new vehicle, and we hope to see you again down the road!

May 12, 2021

Regular maintenance visit. Multi point inspection. Tires were rotated.Car now shakes on interstate. I'm not sure what wasn't done correctly when the Tires were rotated but immediately driving off noticed a More

by Ty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Not sure
May 13, 2021 -

JTs Kia responded

Ty - I'm sorry to see that you aren't satisfied with your recent visit. We try to provide precise and professional service and I'd be more than willing to speak directly to discuss any outstanding concerns. Please give me a call. Thanks, Justin Goodwien - Service Manager - 803-509-5555

May 12, 2021

Went in for 30K service. Had scheduled vehicle to be picked up from home 3 weeks prior. Received call 1 day before scheduled service saying that they could not pick up and would have to reschedule. To More

by davesubscribe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
NA
May 13, 2021 -

JTs Kia responded

This certainly doesn't sound like the meticulous, top-notch service we pride ourselves on, so it is disappointing to read this feedback. I will discuss this with my team and see what I can do to improve the situation. I would appreciate the opportunity to speak with you directly as well, in order to ensure that we do what we can to assist you from here on out. Please give me a call at your earliest convenience. Thank you, Justin Goodwien - Service Manager - 803-509-5555

May 05, 2021

Employees at dealership were helpful however:Scheduled a Employees at dealership were helpful however: Scheduled a 5 O'clock Test Dr., arrived there no gas in the vehicle waited 25 minutes for salesman to f More

by Klamerus
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian/salesman
May 06, 2021 -

JTs Kia responded

We try to provide a seamless experience so it was disappointing to see this feedback. I'm sorry to hear about the frustrations that arose and I will be sure to discuss this with my team so we can work towards improving. If you'd like to speak directly, please don't hesitate to call. Thank you, Mark Coleman - General Manager - 803-509-5555

April 29, 2021

This is a wonderful place to purchase a vehicle. My experience was nice and easy. I was in and out within 2 hours. That time includes the test drive and paper work. It helped that I knew going in what More

by tiyanaodom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derick Davis
Apr 29, 2021 -

JTs Kia responded

We are delighted that our team could make car-buying easy and efficient! Thank you for trusting JT's Kia of Columbia with your business. We hope you are loving your new ride!

April 27, 2021

I’ve been calling for weeks my paperwork has not been sent to the DMV. This is starting to be a nightmare I’m rethinking referring family and friends to Jt Kia. More

by Joycetra25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Travis
Apr 27, 2021 -

JTs Kia responded

I apologize for the delay with your paperwork. We strive to make the purchasing process go smoothly for our guests, and it is never our intention to inconvenience them. I assure you that I will look into your situation immediately to see if I can provide you with an update. Lastly, I would appreciate the chance to speak with you about your experience directly. If you are willing to have that conversation, please give me a call. Thank you, Mark Coleman - General Manager - 803-509-5555

Apr 30, 2021 -

Joycetra25 responded

I’ve been calling everyday for almost a week now with no response. It seems like I was important before I signed the dotted line now I’m just a number.

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