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JTs Kia

Columbia, SC

4.5
1,179 Reviews

230 Killian Commons Pkwy

Columbia, SC

29203

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Showing 1,179 reviews

October 02, 2021

The service was excellent. My sales person Austin Colalillo was professional. Think he just started. Thanks for helping me in the time of need. My car was broke down but you guys really worked me. M More

by zanmarie29
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Colalillo
Oct 02, 2021 -

JTs Kia responded

We'll always do all we can to accommodate you and get you into a vehicle that suits your needs! It will be our pleasure to share with Austin how much his efforts impacted your visit, and he'll be glad to hear it. We appreciate you bringing your business to JT's Kia of Columbia, and we wish you many safe miles in your new Dodge Durango!

October 01, 2021

It was an easy transaction with Jacobe Jones in the purchase of our new KIA! Also, Taylor was very clear in explaining the features to us. The Sherers from Ballentine,SC More

by sherers
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacobe Jones, Taylor
Oct 01, 2021 -

JTs Kia responded

It's great to know that Jacobe was wonderful to work with. We're glad that we got you into your new KIA. Thanks for your business, and we'll see you again next time!

September 18, 2021

First Mike Catoe went above and beyond for me and his team Terrell Shaw and Taylor did not disappoint either. More

by Grannybear
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Catoe, Terrell Shaw, Taylor
Sep 20, 2021 -

JTs Kia responded

Thank you for the great review! We are thrilled to hear that Mike, Terrell, and Taylor delivered such an outstanding experience. Drive safely, and we hope to see you back at JT's Kia of Columbia!

September 06, 2021

Jacobe is a great salesman and Taylor went over everything I needed to know about my new vehicle. It was a fantastic experience, I would recommend to everyone. More

by Lex
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacobe Jones and Taylor
Sep 07, 2021 -

JTs Kia responded

Delivering a fantastic buying experience is our goal, so this is incredible to hear! Thank you for the excellent review, Lex, and for taking your business to JT's Kia of Columbia!

September 02, 2021

I had an appointment for oil change and a recall at 8:30 am. Upon arrival was greeted promptly by Issac and we went over what was to be done oil change, tire rotation and recall and to check air conditionin More

by blkexpl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issac
Sep 02, 2021 -

JTs Kia responded

This is a really concerning review to read, and I'm so sorry to hear of your frustrations with our team. It is upsetting that your waiting time was long and that we were unable to complete all your requests. I apologize for the delay in scheduling your next appointment, and I will bring this feedback up with my team to understand where we dropped the ball. If you would be willing to give me a call, I'd love to give you a better sense of the timeline of your repairs as well as address any other concerns you may have. Best, Rich Koellner - Service Manager - 803-957-2010

September 02, 2021

My salesman, Michael, was great! He was super friendly and made the entire process very easy! The receptionist, Taylor, is also very nice and welcoming! More

by mcintoshhunter319
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor, Michael
Sep 02, 2021 -

JTs Kia responded

We're so happy that you received a warm welcome from Taylor and that working with Michael was so easy! We're honored that you chose to make your purchase at JT's Kia of Columbia and we look forward to providing you with more friendly care down the road!

September 01, 2021

Service department is horrible. I arrived at 7:00am for a 7:15am appointment and did not leave until after 9am. I had APPONITMENT for an oil change. More

by abneylatrice
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
DO NOT REMEMBER
Sep 01, 2021 -

JTs Kia responded

We pride ourselves on exceptional service and I want to apologize that you were kept waiting. I understand how this inconvenience can be frustrating, and I will be sure to use this as a training opportunity for the staff to ensure we are providing a timely service moving forward. Again, I am so sorry we let you down, and if there is anything else you'd like to discuss, don't hesitate to give me a call. Thank you, Rich Koellner - Service Manager - 803-957-2010

August 30, 2021

The service department is the worst. I had an appointment scheduled for 1pm for brakes and at 3pm my car was still waiting in line to be service. No one ever came to speak with me about a back log or anythin More

by alveniaj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
NA
Aug 30, 2021 -

JTs Kia responded

We're very sorry to hear that your service visit took longer than expected, and we apologize for any inconvenience it caused. We do our best to provide timely and efficient care, and it sounds like we missed the mark. I will make a note of this and use it as a learning opportunity for our team, but if you'd like to have a conversation, please don't hesitate to give me a call. Thank you, Rich Koellner - Service Manager - 803-957-2010

August 30, 2021

I had an awesome experience. The employees were very experience in their specific job and displayed professionalism all the way. I was greeted promptly and the wait time was minimal. More

by e.davis439
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cannot remember name
Aug 30, 2021 -

JTs Kia responded

We are so grateful for your continued business and your confidence in our work! It is terrific to hear that you are always so well taken care of by our team and we look forward to your next visit to JT's Kia of Columbia. Thank you!

August 27, 2021

Very professional and friendly. The waiting time is not to bad. Enjoy my experience each time my car been serviced. More

by Katurisrandolph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa
Aug 27, 2021 -

JTs Kia responded

It makes us smile to hear that you enjoy your visits with us at JT's Kia of Columbia. Thank you so much for posting a great review!

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