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JTs Kia

Columbia, SC

4.4
1,179 Reviews

230 Killian Commons Pkwy

Columbia, SC

29203

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Showing 1,179 reviews

November 08, 2022

Staff is always very polite when I arrive, while my vehicle is being serviced and during check out. Car is always cleaned and washed when I receive my car back. Love that i am given a time frame on how More

by JenP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Really nice young lady, asked about my crochet halloween costume😀😀
Nov 09, 2022 -

JTs Kia responded

Thank you so much for sharing your 5-star experience, JenP! We are very proud of the service we provide and love to know that we were able to give customers like you the experience you deserve. We appreciate you taking the time to leave a review, and we hope for the chance to serve you again soon!

November 07, 2022

Service is not what it use to be. I've recommended several people since I purchased my fiest Kia in 2012. Very disappointed More

by Excellent customer service
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jonathan was very nice and accomdating.
Nov 08, 2022 -

JTs Kia responded

Thank you for bringing these concerns to our attention, we are sorry that the experience was aggravating. We are going to discuss these issues internally and are already working to find a solution. If you would like to contact our management team please call (803) 220-3718

November 03, 2022

JT Kia provides great customer service and performs quality service. I wouldn’t trust my Kia to anyone else! More

by pclmaustin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich
Nov 04, 2022 -

JTs Kia responded

We're delighted to hear about your 5 star experience with us, pclmaustin! Thank you so much for taking the time to let us know that we were able to go above and beyond for you. Our entire service team truly appreciates your support.

October 30, 2022

The staff in all departments are so professional and whenever my service dates arrive, I am treated with the most courtesy imaginable. I am glad that I chose this dealership with which to conduct my car More

by jdavis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone, especially Justin from service
Oct 31, 2022 -

JTs Kia responded

Hi Jim, we’re absolutely delighted to know that we could be of assistance! Your 5-star rating truly means a lot to our team. From everyone here at JTs Kia, we appreciate and value your feedback. We hope we’ll have the pleasure of serving you again soon!

Oct 31, 2022 -

jdavis responded

In the current climate of our world, we all must remember how important customer service is and how every individual wants to be valued. I Praise God when I witness people committed to witnessing in their actions and words. You are both. Peace and stay well! Jim D

October 30, 2022

The people are pleasant very professional and have good customer service l will recommend anyone to visit JT Kia for your next car More

by Blessdagame
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
Oct 31, 2022 -

JTs Kia responded

We're so happy to receive your kind feedback and know that we could make your experience worth 5 stars! Our Team will be so happy to hear that we could provide you with the service that you deserve, and our entire team will appreciate your generous rating. We hope for the pleasure of serving you again soon!

October 26, 2022

Took my car in for its first oil change and software update, everything seems fine since, and my car was returned to me clean so no evidence of having anyone working on it which I like. The only small c More

by kelseh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember
Oct 31, 2022 -

JTs Kia responded

Hi Kelseh, we’re absolutely delighted to know that our Service Team could be of assistance with his compassion and kindness! Your 4-star rating truly means a lot to our team. From everyone here at JTs Kia of Rock Hill, we appreciate and value your feedback. We hope we’ll have the pleasure of serving you again soon!

October 20, 2022

I was very satisfied with JT KIA. Everyone was very professional making my new car purchase a great experience. More

by muffin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Blackman
Oct 21, 2022 -

JTs Kia responded

We're delighted to know that we could make your experience worth 5 stars, muffin! Thank you so much for taking the time to leave your review. We appreciate your support, and we look forward to the pleasure of serving you again in the future.

October 04, 2022

The experience has be horrible. 2 weeks after purchasing my car the key stopped working. had to have the car towed to the dealership for them to keep my care for 7 days because they More

by Turkeisha78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
johnathan
Oct 04, 2022 -

Turkeisha78 responded

My experience has been horrible and no one is taking any accountability.

Oct 05, 2022 -

JTs Kia responded

I am so sorry to hear that this was your experience with our company, Turkeisha78. We want all of our customers to leave feeling satisfied. We will review your case internally and make changes where they need to be made. Please reach out to our Management Team at (803) 220-3718 as soon as you can.

Oct 05, 2022 -

JTs Kia responded

We are unable to look up any information with your account name, please reach out to us when you can so we can learn more about your situation.

Oct 05, 2022 -

Turkeisha78 responded

My name is Turkeisha Sims. I was there again this morning.

Oct 05, 2022 -

JTs Kia responded

We have your car in service now, our GM is looking into it as we speak. We will post any progress we find out. Thank you for your patience.

Oct 05, 2022 -

JTs Kia responded

Our staff is attempting to reach out to learn more about your issue.

September 28, 2022

My experience with the service dept. was not great at all. please contact for details. More

by ivenia_briggs
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager
Sep 28, 2022 -

JTs Kia responded

Our records indicate that we have performed an oil change on your vehicle recently. What other details are you referring to?

September 28, 2022

dealt with my car in a timely manner! i had originally had my new car towed to Galeana Kia because it was making weird noises and they never even looked at it! It was there for one whole More

by allison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
i don’t remember
Sep 28, 2022 -

JTs Kia responded

We are thrilled to hear that we could make your service experience pleasant and painless, Allison! We are devoted to creating 5-star experience for each of our valued customers and though we fell one star short of 5-star service, we are dedicated to improving. Thank you so much for choosing our dealership and for taking the time to leave your kind review, we sincerely appreciate it!

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