JTs Chrysler Jeep Dodge

Service Dept. The Service Manager (Mile) is great, but the rest of the employees need to go to professionalism 101. The girl that checks you out after service is d The Service Manager (Mile) is great, but the rest of the employees need to go to professionalism 101. The girl that checks you out after service is done (Gina's daughter) has horrible manners. She actually said she was having a brain fart the last time I was there waiting for my vehicle. The room was full of customers and we all heard. I told her that language was unacceptable. She is always rude. I cannot believe JT would have such an employee. More

TV add not in-dealership sales Arrived for an appointment at 10:30 am on 5/9/16; looking to buy a new dodge as the commercials advertised for new chargers at a reduced price of 19,9 Arrived for an appointment at 10:30 am on 5/9/16; looking to buy a new dodge as the commercials advertised for new chargers at a reduced price of 19,990. Our assigned sales associate was Joshua Stowe; he stated that the chargers at that advertised price had been sold on 5/7/2016. 1) When running my credit I specifically stated to Josh that I did not want my credit ran SEVERAL times , he responding with understanding. 2) my son was eating , and Syndney (JTs dog) jumped up and bit my son on his hand, did not hurt him however Josh stated it was normal. 3) waiting for HOURS with josh stating he had someone working on the sales with lenders it was always someone else who had the paperwork and we were at the bottom of the line. We left at 4:15 with no car, so no , JT does not fight to get you approved. Later during the week, I check my credit after receiving an alert and see my credit was pulled 11 times. I called and spoke to Josh and he stated he did not know how that happened because he specifically told the finance department to NOT run my credit multiple times. He then stated he would call me back. It is now 5/16/2016 and have not heard back. I do not recommend JTs , over priced and slow with sales. More

Snakes in a grass The sales department will work with you to buy a car. I just didn't know to what extent. I traded in a car that had an extended warranty and gap ins. The sales department will work with you to buy a car. I just didn't know to what extent. I traded in a car that had an extended warranty and gap ins. They made calls and told me what I was due in refunds. The refund would be used as my down payment. Joshua( sales manager) told me that I had this amount on my credit card this the best way to go, until I receive my refund. Needless to say, I haven't received my refund. I called the warranty group, to inquire and they said no such thing happen. I would have to go the dealership and signed the papers discontinuing the warranty and gap ins. I'm in my second payment of my credit card. More

Needed Something Bigger Had a good experience overall. My salesman, Steve, was courteous and friendly and helped me make the right decision for my family. I was quite pleas Had a good experience overall. My salesman, Steve, was courteous and friendly and helped me make the right decision for my family. I was quite pleased with the experience. The only downside was that I wasn't informed that the vehicle came with only 1 key, but no remote. After calling back and explaining what the remote would cost, I was promised a check to help cover the added expense. More

Customer service We have always been dealt with the utmost respect. Have solved our problems in a short period. Go out of their way to help you. Thumbs up! We have always been dealt with the utmost respect. Have solved our problems in a short period. Go out of their way to help you. Thumbs up! More

New Durango They found the exact Durango I was looking for ,which only had the options I wanted. Salesman was very knowledgeable on the features of the Durango. They found the exact Durango I was looking for ,which only had the options I wanted. Salesman was very knowledgeable on the features of the Durango. More

Frienly and Helpful Our salesman,Mack Jacobs was very friendly and VERY accomodating.. He answered all of our questions,and did not pressure us into making a decision. Our salesman,Mack Jacobs was very friendly and VERY accomodating.. He answered all of our questions,and did not pressure us into making a decision. More