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JTs Chrysler Jeep Dodge
Lexington, SC
544 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 544 reviews
December 19, 2017
Service Department Review I am beyond over the Jt's Kia in Lexington. I purchased a brand new Jeep in 2014, loved the car buying process however the service department has been I am beyond over the Jt's Kia in Lexington. I purchased a brand new Jeep in 2014, loved the car buying process however the service department has been nothing but a nightmare. I blame a majority of the issues on the turnover rate which maybe linked to upper Management since no one seems to be on the same page. So word to the wise-- go directly to Management if you are experiencing an issue and make sure you receive documentation on what is done to your vehicle in case a service advisor 'stops working there' and the documentation is "lost". Hopefully this place will get the Customer Service portion in the Service department worked out but after 3 years I highly doubt it. Always check with who will work on your car and no just who sold you one! More
by Nat91
Employees Worked With
I could give names but what's the point they might be gone next week
November 25, 2017
Problem Solved Had TIPM replaced on my van. Service rep Amber Shealy was GREAT! She kept me informed entire time. Very Satisfied!!! Van is now running fantastic! Had TIPM replaced on my van. Service rep Amber Shealy was GREAT! She kept me informed entire time. Very Satisfied!!! Van is now running fantastic!!! More
by JRB
Employees Worked With
Amber Shealy
November 21, 2017
Repair of tire and oil change and spare key Had a tire repaired, oil change and made a new key everything was good except I paid 175 to get the key made and someone was supposed to call me when Had a tire repaired, oil change and made a new key everything was good except I paid 175 to get the key made and someone was supposed to call me when key came in for programming. I never received a call, Two weeks later I called and went in for the programming, No big deal but just an annoyance, More
by Starr Connor
Employees Worked With
the only employee that wasn't perfect was the person at the service desk and I paid for the key, He was not customer friendly and I felt like I was bothering him by asking for a new key, He had to delay what he was doing to help me
November 20, 2017
Great customer service!!! And care!! Fixed an oil leak that came from manufacturing. I cannot remember any of their names, but the entire group from beginning to end were awesome!! Fixed an oil leak that came from manufacturing. I cannot remember any of their names, but the entire group from beginning to end were awesome!! More
by Hydro blue jeep
Employees Worked With
Can remember their names
November 04, 2017
No Waiting I have always been waited on quickly at JTs. No issues with them so far. Be it service, or sales, I have always been treated well there. I have always been waited on quickly at JTs. No issues with them so far. Be it service, or sales, I have always been treated well there. More
by rhahne
Employees Worked With
George James
October 25, 2017
Long time for an oil change. I was told we needed an appointment for an oil change, the last time I attempted to get one covered by our service contract. So I made an appointmen I was told we needed an appointment for an oil change, the last time I attempted to get one covered by our service contract. So I made an appointment this time. I arrived before the appointment time, but I sat for over two hours waiting. My last oil change at Precision Tune took less than 20 minutes. I came to JTs because we had some comp oil changes with our premium service agreement. But two hours? I truly expected quicker service, especially with an appointment. More
by Cleve Edwards
Employees Worked With
No clue know
October 18, 2017
SiriusXM radio and Recall I am the happiest customer in the world, because JT Chrysler Jeep Dodge went the extra mile to fix an unusual issue. We got our wire harness recall c I am the happiest customer in the world, because JT Chrysler Jeep Dodge went the extra mile to fix an unusual issue. We got our wire harness recall completed and the following week we had NO SiriusXM radio. Getting the recall done had NOTHING to do with our SiriusXM radio not to work, but for some reason we had no service after we were serviced. No one could make since of it. We asked to speak with the Top dog Service Manager. I wish I could remember the Service Manager's name, but he called SiriusXM and we to bat for us. SiriusXM was charging for services not rendered and we couldn't do anything without the help of the Service Manager. He got our service back on and now my husband is calm again. I don't brag on much, but if you can make my husband happy, well you will always get our business. Thanks JT for all you do for your customers. More
by dellingson
Employees Worked With
There were three different gentlemen helping us.
September 22, 2017
Customer Satisfcation The service department staff isn’t friendly or helpful. No one wants to be held accountable for what they do, Seth and Jennifer lie so badly and treat The service department staff isn’t friendly or helpful. No one wants to be held accountable for what they do, Seth and Jennifer lie so badly and treat customers unfairly! I wouldn’t recommend anyone taking their car to JT’s for repair, no customer service satisfaction. More
by Alford90
Employees Worked With
Jennifer, Seth, and Taz
September 04, 2017
A1 Service By far the best service center in town. They are fast, friendly and go out of their way to make your visit a great one! By far the best service center in town. They are fast, friendly and go out of their way to make your visit a great one! More
by scdixie123
Employees Worked With
Amber Shealy
August 11, 2017
They always treat me like a king whenever I go there. They always treat me like a king whenever I go there! They bend over backwards for me and provide me with great great service! I have never been treat They always treat me like a king whenever I go there! They bend over backwards for me and provide me with great great service! I have never been treated as well as I have been with these people in my whole life at a dealership. I would recommend these people to everybody! More
by keithmrmusic
Employees Worked With
Can't remember the name.
