JTs Chrysler Jeep Dodge

Not friendly The people in the service area are not friendly what so ever. I waited all day to get a call telling me my car was ready. I had called 5 hours later t The people in the service area are not friendly what so ever. I waited all day to get a call telling me my car was ready. I had called 5 hours later to be told that it was ready. I got up there and asked when it was done and found out that it only has took 2 hours when asked why no one had called or texted me to tell me it was ready the lady lied to my face saying she had texted and called me. Called management I have never heard anything back. I will NOT be back to this place for anything!!! Worst place ever!!!! More

Oil change I took my Toyota 4Runner in for a oil change service was not so fast this day but I didn't mind the wait customer service was very polite as always th I took my Toyota 4Runner in for a oil change service was not so fast this day but I didn't mind the wait customer service was very polite as always thanks . More

best service this is one of the best dealerships i have been to. they really work with you and do their best to help you get the car you want this is one of the best dealerships i have been to. they really work with you and do their best to help you get the car you want More

Nice job! They were able to fit me in on a Friday afternoon for an oil change. They were quick and efficient. They were also very friendly and helpful. They were able to fit me in on a Friday afternoon for an oil change. They were quick and efficient. They were also very friendly and helpful. More

Oil Change Excellent customer service!! Very friendly and caring staff!! Would recommend this dealership for any type of service needed. No long wait time for v Excellent customer service!! Very friendly and caring staff!! Would recommend this dealership for any type of service needed. No long wait time for vehicle to be serviced. More

“Provided Customer Care and Satisfaction” !!! "Customer Satisfaction " with Great customer service!!! And care!!" The service department and JT’s of Lexington performed an alignment and world-c "Customer Satisfaction " with Great customer service!!! And care!!" The service department and JT’s of Lexington performed an alignment and world-class inspection on my Dodge Challenger SRT Hellcat. I am appreciative of the dedication and diligent attention to detail that was provided not only to my vehicle, but also to me as a professional with a demanding schedule. Together they ensured everything was to my satisfaction. I like to give a special thanks to my service manager Jennifer Hollister, the service technician Mr. Ryan Grant and to the Appointment Ledger Ms. Mateasha Hampton for a job well done! Randy Harper More

Great service. Had a 9 am appointment for an oil change and tire rotation. Was serviced early allowing extra time to finish errands on time. Your 25 word requirement Had a 9 am appointment for an oil change and tire rotation. Was serviced early allowing extra time to finish errands on time. Your 25 word requirement is to long. I said all I needed to say in 14 words. More

Truck Had appointment for 10 o’clock for an O2 sensor never touch my truck for 3 1/2 hours really crappy customer service second trip to your dealership sti Had appointment for 10 o’clock for an O2 sensor never touch my truck for 3 1/2 hours really crappy customer service second trip to your dealership still bought fixed More

Service Department Review I am beyond over the Jt's Kia in Lexington. I purchased a brand new Jeep in 2014, loved the car buying process however the service department has been I am beyond over the Jt's Kia in Lexington. I purchased a brand new Jeep in 2014, loved the car buying process however the service department has been nothing but a nightmare. I blame a majority of the issues on the turnover rate which maybe linked to upper Management since no one seems to be on the same page. So word to the wise-- go directly to Management if you are experiencing an issue and make sure you receive documentation on what is done to your vehicle in case a service advisor 'stops working there' and the documentation is "lost". Hopefully this place will get the Customer Service portion in the Service department worked out but after 3 years I highly doubt it. Always check with who will work on your car and no just who sold you one! More