JTs Chrysler Jeep Dodge

When I walked in, even to this day, I am always kindly greeted at the front door, then asked where I was headed, so they could assist me with whatever I needed. Big Jon took great care of me in regards to greeted at the front door, then asked where I was headed, so they could assist me with whatever I needed. Big Jon took great care of me in regards to which vehicle I wanted, and help get the best offer on it. Took his time and explained every step we took along the way up to the point to where the keys were in my hand. Awesome guy with a fantastic personality More

They damaged my new interior and has been hard to get them to replace and wont call you back. Dont want to give a loaner car. them to replace and wont call you back. Dont want to give a loaner car. More

Danny was the best, he talked me through the pros and cons, and explained what would best fit my budget. I have already recommended my friends to see him. cons, and explained what would best fit my budget. I have already recommended my friends to see him. More

This dealership is full of crap they lie and said that they can get you financing and that’s not true!!! They try to put you in vehicles that you don’t want. The salesman and finance manager is full of xx they can get you financing and that’s not true!!! They try to put you in vehicles that you don’t want. The salesman and finance manager is full of xxxx!!!! I will never do business with them!!! Stay away from the fraud commercial radio ads!!! More

Ricky is an awesome sales man, very honest and will find what you’re looking for! Love my dart, so glad I came to JT’s for my car purchase! what you’re looking for! Love my dart, so glad I came to JT’s for my car purchase! More

Warranty repair issue I scheduled a transmission warranty repair over 2 months out from the date since the person in the warranty department said they had one transmission I scheduled a transmission warranty repair over 2 months out from the date since the person in the warranty department said they had one transmission technician who had a 2 month back log in repairs. I decide to leave the repair here since there was no dripping in the pan yet from a leak. The lady over the phone ask for my mileage so that it would have been logged since I was worried that far out, I would have gone over my contract in terms of mileage. After the long wait, I dropped the truck off and was thrilled to be getting it fixed. I received a phone call 4 hours later letting me know that I would have to pay out of pocket since I was over in my mileage. They persisted that nobody wrote it down when I scheduled the appointment. This is also after I had to take my truck in twice because they rejected doing any recall repair because I wouldn't pay for other repairs. It is ridiculous how customers can be treated. Now due to this, I have to pay for this repair to be done somewhere else. More

Concerned about front brakes grinding and needing brake pads and possibly rotors. Professional service and wonderful staff. They will always be my go to for service. Cost was a pleasant surprise. Came in pads and possibly rotors. Professional service and wonderful staff. They will always be my go to for service. Cost was a pleasant surprise. Came in well under the Mercedes service department. Highly recommend. More

*Customer Service issue-stopped at JTs to look at a Jeep a couple months ago and I left without buying the Jeep because of a misunderstanding. *Follow up-Mr. Aziz actually called me and asked me to come ba a couple months ago and I left without buying the Jeep because of a misunderstanding. *Follow up-Mr. Aziz actually called me and asked me to come back in and work things out. *Tony (sales mgr) called me and actually “listened” and asked me to come the next day. *Resolution-spoke with the other sales mgr and he introduced me to Phillip Brown, sales associate. Great decision! Phillip would not give up. I had been promised a great price from another salesman before that wasn’t followed through with so I was not happy. Phillip and the other sales mgr worked hard to resolve the issue and come very close to the original offer! Their effort impressed me and that alone erased the bad feeling I left with earlier. Their effort also landed me a new Jeep Gladiator! Happy-Happy-Happy customer! I hope this gets back to the manager, Mr. Aziz...because the resolution started with him. KUDDOS to JTs of Lexington....if at 1st you don’t succeed...try, try again and you will keep my business every time! Thanks for listening and thanks for closing the deal. Great experience and a great staff....especially Phillip! I recommend JTs to everyone .....stop in to see Phillip! More

My service advisor is normally Randall but he was out on medical leave; Jim stepped up to the plate and assisted me with the service of my 2015 Ram 1500 ecodiesel. All my concerns were addressed without an medical leave; Jim stepped up to the plate and assisted me with the service of my 2015 Ram 1500 ecodiesel. All my concerns were addressed without any issues. I highly recommend this facility for repair. More

My service experience is always quick and professional. I believe the man who assisted me last time there was Jeff. He explained everything to me and also made a suggestion. I bought my vehicle there in 2015 believe the man who assisted me last time there was Jeff. He explained everything to me and also made a suggestion. I bought my vehicle there in 2015 and I bring it there for all servicing needs. More