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JTs Chrysler Jeep Dodge

Lexington, SC

3.9
544 Reviews

4838 Sunset Blvd

Lexington, SC

29072

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August 24, 2021

The salesman was awsome the financial guy was trying to strong arm me into the extended warranty and then seamed to get pissed when we turned it down …… I had 3000 miles on their little warranty and have h More

by Chancecannon84
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not recall
Aug 25, 2021 -

JTs Chrysler Jeep Dodge responded

I am very sorry to hear that you have had a frustrating experience. We strive to accommodate the needs of each and every guest and it is disappointing that we have fallen short this time. If you would be willing to speak with me directly, I would appreciate the opportunity to learn from this and address your concerns moving forward. Thank you, Taz Aziz - General Manager - 803-957-2010

August 23, 2021

The customer service is the worst. I am trying to convince my wife to Find somewhere else to get service More

by seasontaz
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not naming
Aug 23, 2021 -

JTs Chrysler Jeep Dodge responded

I am sorry to read this feedback. We want the most for our guests, and it is concerning that this was not better reflected in your time working with us. I would appreciate the chance to speak with you so I can better understand this feedback. If you are willing to discuss this, please don't hesitate to give me a call. Thank you, Taz Aziz - General Manager - 803-957-2010

August 20, 2021

Very happy with the time and treatment received from all who I worked with. And was happy with delivery service to Florida They went above and beyond More

by Sharonjapps
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Japps, Miranda and David the driver
Aug 20, 2021 -

JTs Chrysler Jeep Dodge responded

It makes our day to hear that our team went the extra mile to make you a happy customer! Thank you for choosing JT’s Chrysler Dodge Jeep RAM FIAT and for stopping by to share your feedback. We wish you safe and happy driving ahead!

August 19, 2021

I seem to have a hard time to get the service area to answer the phone and often I am switched back to the cashiers desk inside when service does not answer. The service reps are very busy so I don't th More

by dodge2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Morris and Justin. Both were very helpful.
Aug 19, 2021 -

JTs Chrysler Jeep Dodge responded

We expect our guests to receive helpful service and I am so sorry to hear about the issues you have run into trying to get in touch with our team. I will certainly use this as a training opportunity for the staff to ensure we are making sure our guests are taken care of. In the meantime, would you consider giving me a call directly? I would be grateful to see what I can do to help. Thank you, Rich Koellner - Service Manager - 803-957-2010

July 27, 2021

After a two week wait for an oil change, the service was great. In and out under an hour which was great. Will go back. More

by Callen9700
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
Jul 27, 2021 -

JTs Chrysler Jeep Dodge responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful service experience working with the JT’s Chrysler Dodge Jeep RAM FIAT team. Drive safely, and we hope to see you back again down the road!

July 26, 2021

It took 3 tries and a year to fix our air conditioner. Each time we paid more than $400 for it to stop working within months and be told "Oh, it's just because of the age of the car". Finally the third More

by maureen.randall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
none
Jul 27, 2021 -

JTs Chrysler Jeep Dodge responded

Maureen - I can understand your frustration here and want to apologize that you've had to make multiple trips to our dealership to fix your air conditioner. We take pride in the work we perform for our guests so I appreciate you bringing this situation to my attention. If any future issues arise, please reach out to me directly so that I can help. Thank you, Rich Koellner - Service Manager - 803-957-2010

July 20, 2021

Work was done although the 3 week wait for an appointment was ridiculous I felt. Watch the bill because they have been known to add in charges not discussed about or quoted. It took way to much effort on my More

by tkinney419
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jen H.
Jul 20, 2021 -

JTs Chrysler Jeep Dodge responded

We try to provide a seamless service experience so it is hard to hear that we let you down. I will be sure to discuss your feedback with the staff so we can provide a higher standard of service moving forward. I would also like to touch base directly about your bill so I can address your concerns and answer any questions you may have. I won't be able to find your phone number from this review, so please give me a call at your earliest convenience. Thank you, Rich Koellner - Service Manager - 803-957-2010

July 14, 2021

The maintenance that is required on my Dodge diesel truck was completed in the time frame I was initially given. The staff was professional and courteous. More

by Mick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Jul 14, 2021 -

JTs Chrysler Jeep Dodge responded

Mick - Thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with the team. Drive safely, and we hope to see you again at JT’s Chrysler Dodge Jeep RAM FIAT!

June 27, 2021

The sales representatives were very nice, professional and down to earth. It was a nice experience and my Aunt and Uncle enjoyed meeting G.James as well very nice experience.. More

by youbluehawaiian
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
G. James
Jun 27, 2021 -

JTs Chrysler Jeep Dodge responded

Thank you for the all-around outstanding review and for trusting the JT’s Chrysler Dodge Jeep RAM FIAT team with your business! We hope to see you and your family back again down the road. Safe travels!

June 27, 2021

I went to buy a used car from jts dodge and from there it was downhill the took a 2 thousand dollar chec and then charged me full price for the 2013 Jeep Patriot sport I like the car but the told me it neede More

by squirlyg
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Caleb
Jun 28, 2021 -

JTs Chrysler Jeep Dodge responded

I'm sorry to see the low rating. We strive to be straightforward with our customers so I apologize if we were at all unclear about your purchase. I think it would be best if we discussed this situation together, but I won't be able to find your contact information from this review. Please call me at your earliest convenience. Thank you, Taz Aziz - General Manager - 803-957-2010

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