JTs Chrysler Jeep Dodge

They treated me promptly and respectfully. They had no problems answering the many questions that I asked. problems answering the many questions that I asked. More

Our sales person Anthony was knowledgeable, honest and respectful to both me and my wife however we were buying a vehicle for my wife so a lot of the decisions were hers but when It came time to purchase respectful to both me and my wife however we were buying a vehicle for my wife so a lot of the decisions were hers but when It came time to purchase the sales manager would only talk to me her husband, she felt he was kind of chauvinistic and rude to her. We only purchased because of Anthony. More

Very pleased with the service that they provided on our oil change last month. Great place for services and buying a car. oil change last month. Great place for services and buying a car. More

My son and I were very pleased and impressed with the knowledge and professionalism. Jennifer was great.. was honest, extremely knowledgeable and helpful. We would recommend and continue using JTs. Th knowledge and professionalism. Jennifer was great.. was honest, extremely knowledgeable and helpful. We would recommend and continue using JTs. Thank you! More

The staff was super friendly and helpful. The waiting areas are clean as was my truck when the work was complete. When they discovered it was going to take longer than expected I was given a ride home an areas are clean as was my truck when the work was complete. When they discovered it was going to take longer than expected I was given a ride home and was picked up the next morning when my truck was ready. More

JT's Chrysler unable to provide the necessary service when. Disappointing and miserable experience. Recap of my experience with Chrysler products, JT’s Chrysler and with Chrysler Customer Service when. Disappointing and miserable experience. Recap of my experience with Chrysler products, JT’s Chrysler and with Chrysler Customer Service. 1. Purchased vehicle in December 2008. This was our fifth Chrysler minivan purchased new in a row. 2. This was during the economic problems of 2008. As an incentive to move vehicles Chrysler offered a Lifetime Max Care warranty. We paid $1,890 for that Chrysler warranty. This was essentially a loan to Chrysler in a time of their need in that they would not have to incur cost to “payback” until years later when the vehicle was out of original warranty. 3. September 27, 2021. Driver window in van broke and would not stay up making van unusable. Tried to schedule online to bring in -. JT’s online service system does not work. I called JT’s Chrysler to be told that they did not currently use their online system and that they could schedule me for October 16, 2021. There was a recall that needed to be taken care of as well and additional repairs. JT’s was told the problem with the van window making the van unusable. JT’s made no effort to try to work me in or provide any assistance. 4, Actually told someone the good thing is that I still had a service contract but the bad thing was I had to use the Chrysler dealership to get the repair done. 5. In meantime, needing the van I found a repair shop to fix the window so that the van could be used. Charge for window repair was $473 for a repair that should have been covered and taken care of by the Chrysler dealership. (I am out $473 for a covered repair due to JT’ inability and unwillingness to work me in). 6. October 16, 2021. Brought van in to find out from service adviser that the Service Contract was not currently active. Never was able to determine if human clerical error or system error. 7. JT’s made it my problem to straighten out with Chrysler. Not once did I feel that JT’s went to bat for the customer or use any leverage. Got the opinion that they have no savvy or ability to generate any leverage. Spent quite a bit of time and quite a few phone calls being bounced from one person to another at Chrysler. 8. Service contract finally got reinstated. Monday November 1, JT’s finally moves forward with repairing the van. The van sat at the dealership for all this time waiting for authorization and then for parts. 9. November 5, 2021. Wife received voicemail from the parts department that an ordered part was in for the van and that we need to schedule a time with a service adviser to bring it in. Knowing from my experience that right hand did not tell left hand I had to let service adviser know that part was at the dealership. I was correct in that there was no communication between parts dept and service dept. 10. November 9, 2021. The van has been at the dealership for 3 weeks and 3 day. Received a call that Chrysler will not cover a sway bar replacement that had seized/rusted shut and that I need to authorize an additional $292. I asked Justin Goodwien, the service adviser who I needed to talk to discuss why this was not covered. Justin only sent me back to Chrysler Customer Service. 11. For the limited time I had in a 16 minute call - was bounced to (3) different people until I was placed on hold. I had to hang up to take care of another obligation. No satisfaction was received from Chrysler, again. 12. Finally picked up van after (4) weeks and (3) days. I think that this is the worst service I ever received at a car dealership. I am confident in their minds that they blame it on Covid but these were simple repairs. More

Purchased a "Certified Pre-Owned" Jeep Grand Cherokee. Paid 1200.00 to have trailer hitch installed by dealership. When I attempted to use hitch, I discovered that the wiring was installed incorrectly. Ev Paid 1200.00 to have trailer hitch installed by dealership. When I attempted to use hitch, I discovered that the wiring was installed incorrectly. Evidently the technician who installed the hitch did not test the wiring before releasing the vehicle. I had to wait over 4 hours for the wiring to be corrected. The service writer was rude. Then after only one month of using the vehicle, several other issues had to be addressed. Buying a "Certfied Pre-Owned" vehicle from this dealership is a joke. Obviously all they did was "Pencil-whipled" the Certified Pre-Owned checklist without actually checking the vehicle. More

Made appointment for same day I called. Service was quick and friendly. Everyone we've spoken to at this dealership is friendly and helpful. and friendly. Everyone we've spoken to at this dealership is friendly and helpful. More

Awesome efficient service. Justin got me in and out without any issues. Thanks for exceeding my expectations. without any issues. Thanks for exceeding my expectations. More

I was out the office in 2 hours and they squeezed me in for a oil change. Great service for a oil change. Great service More