JTs Chrysler Dodge Jeep RAM of Columbia

Lip Service Overall, the experience was good. However, I felt as if my salesman said whatever he could to make a sale. I was told that my payments would be deferr Overall, the experience was good. However, I felt as if my salesman said whatever he could to make a sale. I was told that my payments would be deferred for 75 days only to receive a payment book the very next month that had no reflection of the deal made by the salesman. I think it was a dishonest gesture since the salesman made these promises in front of not only me, but my fiance as well. When we received the payment book, the first thing my fiance said was, "I thought he said your first payment wasn't due for 75 days. You need to call him because that's not right." When I called the salesman, of course he claimed he had no recollection of the verbal agreement he made before he set the paperwork in motion. He said that someone would contact me from the finance office over a week ago, but I still haven't heard back from them. It's not about the money, it's about the principle of following through with your agreements and deals. If making empty promises is how this salesman conducts business, then this will be the first and last time I will ever purchase anything from this dealership ever again, and I won't make any recommendations to send any business there. Not that my concerns really matter or affect their daily business and customer base, I feel as if someone should know and look out for this in the future. More

Great Experience My overall experience was great. My salesman was Chad. I wasn't ready to buy a car yet, but I was looking for a used 2007-2010 Toyota Camry. Howeve My overall experience was great. My salesman was Chad. I wasn't ready to buy a car yet, but I was looking for a used 2007-2010 Toyota Camry. However, the one I was looking at had high mileage. Chad informed me that they had a 2012 Toyota Camry (used) with less miles. After 2 test drives, I fell in love with the car. After several attempts talking with the financial manager, I ended up purchasing the car. The only complaint I have is all the follow up calls. A call can made a week after the car is purchased to make sure everything is okay with the car. My salesman Chad did an awesome job. More

Boy am I Happy (Black top ) Eric done a fabulous job and worked a miracle to get us done along with the rest of the team I will purchase again in the future . Eric done a fabulous job and worked a miracle to get us done along with the rest of the team I will purchase again in the future . More

Great Experience I've taken my 2012 Dodge Charger to them since I purchased it. They have always provided good service. I would like to see them offer more to the serv I've taken my 2012 Dodge Charger to them since I purchased it. They have always provided good service. I would like to see them offer more to the service experience such as complimentary vacuum or maybe car wash to their loyal customers. Overall, i would give them 4 out of 5 stars. Not quite a five star rating because of a particular incident that occurred with a previous service associate. The problem was addressed but none-the-less it took a complaint to the manager before it was recognized. More

The Man "Mr. Kenneth Andersen" My salesman was Mr. Kenny Andersen. He greeted me as soon as I pulled up on the lot ans welcomed me for visiting. I explained to him that I was in sea My salesman was Mr. Kenny Andersen. He greeted me as soon as I pulled up on the lot ans welcomed me for visiting. I explained to him that I was in search of a new vehicle and we went from there. I had a few cars in mind but he showed me a few and I picked the one I wanted, an 09' Dodge Charger. While my paperwork was being processed he attended to my needs and assured me that I would be driving off the lot with a new car. I was approved, signed my paperwork and got the keys to my 09' Dodge Charger. I couldn't have asked for a better salesman or wonderful team of people. I recommend Dodgeland of Columbia to all my family, friends, co-workers and anyone that is in need of dependable transportation. Thank You Kenneth Andersen and Dodgeland of Columbia!!!!!!!!!!!!!!You Guys Are The BOMB!!!!!!!!!! More

Took care of my car and my family On the way back from Florida, my water pump in my Nitro failed me. I had my vehicle towed to a AAA car center expecting to get the best price there b On the way back from Florida, my water pump in my Nitro failed me. I had my vehicle towed to a AAA car center expecting to get the best price there because of my membership. Not true...they quoted me $780 for a new water pump, thermostat, and serpentine belt. I was shocked! I normally do all of the service on my own vehicle, and I felt that I was being taken advantage of. I called Dodgeland, and spoke with Shawn. He told me exactly how much each part would cost and the amount of labor involved. He also quoted me a repair price of $435. $350 less than my insurance provider! I've always understood that dealerships are way more expensive than anyone else. NOT TRUE of Dodgeland! I also have to thank their courtesy driver, Bobby. He not only picked my family up at the AAA center, but also got me in touch with a tow truck driver an hour before AAA could have one sent to their car care center. He even took my sister and brother-in-law to a local fast food restaurant to get some lunch!!! Needless to say, my car was fixed in a few hours, and I was on my way again thanks to Dodgeland! Best service I have experienced in a LONG time! More

WORST CUSTOMER SERVICE EVER !!!!!!!!!!!!!! I went to this dealership three days in a row looking and test driving a new Ram. On the third day at lunch i had them look at my truck to appraise th I went to this dealership three days in a row looking and test driving a new Ram. On the third day at lunch i had them look at my truck to appraise the trade in value. I had to go back to work and asked to either call or e-mail the price on two trucks with my trade in. For the next three days I called at least twice a day to be told that they were still trying to get me the best price on m y trade( Crazy right?) So on the third afternoon the salesperson basically told me the sales manager does not want to give numbers via e-mail or phone for fear that I will price shop them. So I went to Triangle Dodge in Graniteville SC and purchased my new truck there with no problems at all. So after that I wrote a bad review and then I finally got a response from them. I spoke with the General Manager ( Lee Stills) who very politely apologized for the service I received and offered my a free two year oil change. I said there was no need for this but he insisted. So I accepted. Over two months later I have not received a thing and no further contact. Which is fine but all should know of their HORRENDOUS CUSTOMER SERVICE FROM TOP TO BOTTOM of this delaership More

Shawn Kincaid - Excellent Service Advisor!! I was traveling through Columbia, SC when my 2011 Jeep Overland blew the water pump. It was later on a Saturday afternoon. Mr. Kincaid was extremely I was traveling through Columbia, SC when my 2011 Jeep Overland blew the water pump. It was later on a Saturday afternoon. Mr. Kincaid was extremely professional and even went out of his way to arrange transportation for us to the airport to pick up a rental vehicle. Mr. Kincaid is an invaluable member of the Dodgleand team and a excellent service advisor! Thanks Shawn! More

Great Service I had an problem with my Ram 1500 that suddenly developed. Shawn was able to get the truck serviced quickly as well as taking care of several TSB ite I had an problem with my Ram 1500 that suddenly developed. Shawn was able to get the truck serviced quickly as well as taking care of several TSB items that had been issued. Great work. Thanks. More

Awesome Called ahead to schedule an recall appt. and was told to come in and they wil service and so recall. Done timely and great price for the service.would Called ahead to schedule an recall appt. and was told to come in and they wil service and so recall. Done timely and great price for the service.would recommend for car care needs. More