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JTs Chrysler Dodge Jeep RAM of Columbia
Columbia, SC
652 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 652 reviews
March 05, 2015
Awesome Experience! Henry, my totally awesome salesman with 20+ years experience, Shawn (Sales Mgr?) and Chuck (Finance Mgr) and Ally Bank helped me get out of an upside Henry, my totally awesome salesman with 20+ years experience, Shawn (Sales Mgr?) and Chuck (Finance Mgr) and Ally Bank helped me get out of an upside down automobile and although I had to go back to JT's Dodgeland 4 times, it was well worth it. If I did not have the upside down issue then I would have likely been off the lot with a new Dart the first visit. But they worked with me and that's what counts. The other salesmen on the lot were very kind and we chatted up about cars while the others involved in my deal were working on it. They did not have but a few Darts the first couple of times I went but eventually said they traded some trucks for some Darts, and boy am I glad they did. I love my new 2014 Dart SXT (pitch black clear coat with Rallye options) and am now starting to meet up with others who have Darts to cruise and talk cars. It's a culture I'm excited about. The only thing that I can say that I was not pleased with is that someone at Dodgeland misplaced my window sticker. It was nowhere to be found. I'm not too happy about that. I wanted the original sticker but it is gone forever. Joshua in the detail department did a great job cleaning her up before I drove away. I recently had my first free oil change, on a Saturday afternoon, not crowded and didn't take too long, about an hour and a half wait. Thanks to all at JT's Dodgeland on Greystone! Now I'm trying to get my 34 year old son in a Dart. Driving a Dodge is being a true American. More
by fatdaddydavid
Employees Worked With
Henry
March 04, 2015
Newer Model Car for cheaper price I have worked with my sales person several times before and he worked with me and I was impressed at the fact that he was able to get me a newer model I have worked with my sales person several times before and he worked with me and I was impressed at the fact that he was able to get me a newer model car for cheaper payments than my same model older car, Thanks!!! More
by Ebby
Employees Worked With
Artie
February 22, 2015
no haggling just wanted to let you all know i had a great experience ate dodgeland, Shaun, he salesmen, took care of me in a timely manner, I went there with a pr just wanted to let you all know i had a great experience ate dodgeland, Shaun, he salesmen, took care of me in a timely manner, I went there with a price in my head that i would pay, they exceeded it with no haggling, i would recommend dodgeland to anyone thanks Dave More
by dave
Employees Worked With
Shaun
February 17, 2015
Good salesperson and finance guy...Everyone else not so good My salesperson Shawn was terrific. He told me that the "sales manager" had a nice vehicle that would fit my needs. Well a not so nice 2011 Ram basic t My salesperson Shawn was terrific. He told me that the "sales manager" had a nice vehicle that would fit my needs. Well a not so nice 2011 Ram basic truck was brought around for me to drive. I drove it anyway and wasn't that impressed. When we got back to the dealership we sat down and I thought if the price was right maybe. I was thinking this truck was worth around 10,000 or so... Well Mr. sales mgr comes back with a price of 21,000 for this less than desireable truck. I told him "no thanks!" and started to leave. I told Shawn he was alright, but I didn't care for the SM too much. I told Shawn that there was another vehicle on the lot that caught my eye a 2008 RAM. We walked back outside (it was also pouring rain on this day) I showed him which one and he went and got the keys. Very nice truck, fully loaded, leather seats, sunroof, immacuately taken care of...Price 14,000 out the door! When the deal was being done with Shawn the Sales Mgr. just kept calling him and handing him paperwork over the cubicle. He didn't speak with me again. I also asked Shawn why the SM didn't show me the less expensive nicer truck to start with? Needless to say, I had to return to the dealership later with my wife. The sales manager was up with some other people looked right at me and my wife and asked "How yall folks doing today?" then just kept walking. I almost told him "Well, you should know who I am! I spent 3 hours here today purchasing a vehicle!" On another note Chuck the finance guy was fantastic. Overall experience Shawn was great,, your so called sales manager was NOT. Chuck was great! The other sales people and the little girl up front didn't even acknowledge me. I even got coffee and wasn't really spoken to. Work on your people skills at this dealership and give customers the good deal the first time. Don't try to pawn off junk for a high price to get rid of it! Chuck More
by Chuck
Employees Worked With
Shawn and Sales Manager
January 24, 2015
Dodgeland is awesome I went to Dodgeland looking for a new 2015 Challenger Scatpack. As soon as I arrived a sales rep named Kenny came out and started talking to me He t I went to Dodgeland looking for a new 2015 Challenger Scatpack. As soon as I arrived a sales rep named Kenny came out and started talking to me He took me over to the are where the Challengers were and showed me the exact car I wanted. Kenny is awesome, he took me inside and started my paperwork. The entire time he was telling me exactly what was going on. I ended up leaving with my new car in about 2 hours. The entire staff of Dodgeland went above and beyond helping me get the car I always wanted. I would go there again when its time to get another car, thank you all ;) More
by hoko
Employees Worked With
kenny
January 20, 2015
surprisingly easy Quincy made sure not to waste our time. he only showed me the type of car that I wanted in the colors that I wanted and was very easy to work with. He Quincy made sure not to waste our time. he only showed me the type of car that I wanted in the colors that I wanted and was very easy to work with. He also made sure I got the payment that I needed per monthly. If I ever decide I want a different car I will make sure to go back there. More
by Alybrey
Employees Worked With
Quincy Bryant
January 15, 2015
Just A Dealership nothing different I went in to look to purchase a used vehicle. There were no vehicles that fit my needs. So the car salesman showed me a couple of new cars. I test I went in to look to purchase a used vehicle. There were no vehicles that fit my needs. So the car salesman showed me a couple of new cars. I test drove the Dodge Dart. I really liked the look and feel of the car. So I decided to purchase it. Now here's were the problems began. First, the salesman, apparently was trying to juggle two or three sales at once. I was very noticeable because I literally sat in a cubical for several minutes by myself not knowing what was going on. Then I got up to find the salesman and he told me and showed me that it was in the finance department, which was just another cubical. I then went over to the gentleman that was inside that cubical and made contact with him. I then asked where was my paperwork in the process? After he looked at me like I wasn't supposed to be over there near his area, he asked me my name and said they were still waiting on the financing to come back. So I went and sat back down and continued to wait. To my surprise, I then see the same guy from the financing section (remember the cubical) walking around talking and laughing with other employees of the dealership. He also appeared to by handing out what appeared to be there pay checks or something that he was giving each of them that was placed inside a white envelope. Why am I telling you this, " Because he was not doing anything to assist me in getting out of there". At this point I was getting a little irritated. I then relocated my salesmen and asked if he could see what was going on. After a while he brought some paperwork over to me (inside my cubical where I was placed in solitary confinement) that needed to be completed. Finally, I felt some form of relief that we were getting somewhere. well the relief was quickly flushed out of my soul when he pushed some of the paperwork over to my and said "please begin to fill these documents out and I (the salesman) will work of these. Okay, enough of that part of the story. Well, finally I was called over to the very busy finance guy to sign my paperwork. Now that part was not slow at all, actually it was like "let me hurry and get this guy out of here because it's getting close to lunch time". That entire process was quick and took no more than 8 minutes. I didn't care at this point, I was just ready to go. So I got into my New Dodge Dart and darted the heck out of there. I had mention to the salesman that I want to look at getting a set of the factory fog lights on my vehicle because the car I choose did not come with them. He told me to call him tomorrow and he would take me down to the service and parts department to get that taken care of right away in the morning. While the next day I woke up and said maybe that was just a bad or busy day for the dealership. Everyone has a off day. But when I called the next morning I had to go into detail explaining to the salesman who I was. it was like he almost forgot that he dealt with me lest than 24 hours earlier. But anyway, he simply gave me the number to the parts department and said to call John (at least I think that was the name he gave me). I was done and so over it. Well to my surprise my engine light came on two days later, and let me be clear that the engine light issue was in know way the fault of the dealership. So I took it into the service department to have the issue addressed. The first service customer care person was an older gentlemen that had either just started working there or had no know of simple troubleshooting, because I simply asked if he could hook up a computer and let me know what the error code was for the cause of the light? And he actually said that "the new cars no longer have the plug-ins to read the error codes". Now giving you the reader of this full disclosure, I was raised around the field of auto mechanics and I served in the United Stated Marine Corps as a diesel mechanic for eight years. my point being I know the you could get the error codes from the service connector under the dash on the driver's side. But as soon as I thought all was lost a younger gentleman that was sitting in the cubical behind the first service intake employee stepped right in and side "yes sir you are correct. give me a second and I can get that code for you". He simply pulled out his iPad and plugged it up and immediately gave me the error code. In addition, he was very accommodating and offered to immediately get the problem corrected. he also offer me a rental vehicle while they repaired the issue. Unfortunately, I did not get his name but he alone was the light that said to me that at least one employee has the knowledge and ability of customer service. Anyway, I still need to reschedule a date to carry the care in for the issue. If you have read this far, you are probably asking yourself why would he write so much about his experience that was mostly negative? Well, first I'm a retire Cooperate Executive and I know that this type of information very rarely reaches the top where changes can be made and we would kill to get this type of detailed information. Secondly, I kept getting emails to please rate your car buying experience from us. So now you get it, I just hope someone would actually use this email from a customer as a teachable moment for the employees. I you notice I did not use specific names, because it is not my intent to cause anyone a job lost or to give the dealership a bad name, because I'm sure their are good long-term employees that care about the customer, the quality of the product out put, and the reputation of the company. So, this rating and write is not intended to keep you from purchasing a Dodge or even purchasing a Dodge from Dodge Land of Columbia. I intention is for my experience NOT TO BE REPEATED. Rgs (803) 576-1450 More
by Teachable Moment
Employees Worked With
Will name if called.
January 09, 2015
unsatisfied Follow threw with what you say you are going to do and a customer should not have to argue and jump threw hoops to get what yall advertise Follow threw with what you say you are going to do and a customer should not have to argue and jump threw hoops to get what yall advertise More
by mitchlewis
Employees Worked With
ardey
January 08, 2015
Great Experience I was very happy with how friendly and helpful the staff was in both getting my the car I wanted and helping me finance it without any problems. Woul I was very happy with how friendly and helpful the staff was in both getting my the car I wanted and helping me finance it without any problems. Would definitely recommend. More
by JRiddleSC
Employees Worked With
Quincy, Chris
