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JTs Chrysler Dodge Jeep RAM of Columbia
Columbia, SC
654 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 654 reviews
May 08, 2015
survey My overall review was good, I did have any problems with anyone my service went smooth. I would recommend this dealership to anyone. Great service! My overall review was good, I did have any problems with anyone my service went smooth. I would recommend this dealership to anyone. Great service! More
by brianna23
Employees Worked With
Kelvin Marks
May 04, 2015
Great experience I had good experience dealing with you guys. Very professional. They tried hard in providing me a vehicle resonably priced and something I can live wi I had good experience dealing with you guys. Very professional. They tried hard in providing me a vehicle resonably priced and something I can live with. More
by bleonard9634
Employees Worked With
Billy Swanson
May 02, 2015
Brand new car It was a great experience. I was able to buy my first brand new car. I am very pleased. They were able to get me th payments that I could afford. It was a great experience. I was able to buy my first brand new car. I am very pleased. They were able to get me th payments that I could afford. More
by Nesto
Employees Worked With
Kelvin M.
April 19, 2015
Where did the great service go???? I purchased a veh from JT's in Sept of 2009 and was very happy with the service, purchase and experience. I had all of the work/repairs completed at I purchased a veh from JT's in Sept of 2009 and was very happy with the service, purchase and experience. I had all of the work/repairs completed at the dealership, including when my veh was in an accident and I insisted (to the insurance company) that I wanted the repairs completed in Dodgelands bodyshop. I have been a loyal customer since 2009 and recommended their facility to my co-workers and friends. At the end of Feb I purchased another veh from Dodgeland. The experience the day I purchased the veh was great. However-everything since then has not made me feel very valued as a customer (especially a loyal customer). I had to follow up with the sales agent five times to get an issue resolved that was agreed upon when I purchased the veh. Note again---I had to follow up. I left more than five messages for the agent and manager to get some help and no one returned my call. My sister finally took the car to the dealership and insisted on having the issue fixed (I am single and work a full time job so it is extremely hard for me to get time off to come over to the dealership). After two hours the situation was fixed. It seemed like an awful lot of time/effort/trouble on my part for a promised fix. The next week (approximately 30 days since I purchased the veh) I had a problem with the intelligent key. Again-once it was towed to Dodgeland I had to follow up with the service dept on the status of my veh. Four days later it was determined that the vehicle needed to be sent to the Nissan dealership for further investigation (luckily I had purchased a warranty with the veh). The Nissan Service Manager called me almost daily to provide an update on the status of my veh (excellent communication). No calls from Dodgeland-no offer to provide me with a rental (I had to arrange rides during the entire 10 day period my veh was being repaired). When the veh was finally ready to be picked up there was a delay in Dodgeland paying the invoice to the Nissan dealership, so instead of receiving my veh on the day it was fixed and not have to worry about rides anymore-I had to make arrangements for someone to give me a ride to the Nissan dealership at 7am so I could pick up the dealership (had to do it before work). I am very frustrated. Whether I was a brand new customer or in this case a loyal six year customer-my expectations were not met. My expectations are simple-stand behind your word, provide a great customer experience and make it easy and right for the customer! More
by macy01
Employees Worked With
Sales area and service area
April 18, 2015
CHAD - Awesome! Arrived at JT's Dodgeland gritting teeth. Had one too many experiences in past. Parked car and Chad came out and quickly greeted me. Told him I had Arrived at JT's Dodgeland gritting teeth. Had one too many experiences in past. Parked car and Chad came out and quickly greeted me. Told him I had made an appointment to see a 2003 Honda Pilot. Chad took me to work area and quickly got the Honda ready for driving. We immediately connected and I started to ease tensions. Test drive went excellent. Came in and Chad listened closely to my price point and budget. Chad relayed the info to the credit manager - and amazingly - I was approved for the correct price point with no extra sales pushing of "you need." The computer system went down and they still had all the paperwork cleared in an hour. Chad went the extra step and took the $25 gas card and took the Honda out to the gas station and returned. Chad went an extra step and noticed I was in an Enterprise Rent A Car. Chad confirmed that I could drive down Greystone Blvd. and turn car in - then the guy at Enterprise could drive me back and drive the Honda home! That solution not only saved me more money but deducted an additional 48-hrs. of driving and office time figuring out how I could do the swap. I loved the bell! Thank everyone please! Even the two sales guys that flirted with me :). More
by Newberry55
Employees Worked With
Chad
April 17, 2015
2013 2500hd It was great to shop here. I had no problem getting information about my purchase. All sales was willing to help. Derrick is a super sales guy! It was great to shop here. I had no problem getting information about my purchase. All sales was willing to help. Derrick is a super sales guy! More
by sam
Employees Worked With
derrick
April 16, 2015
used Durango Great people to deal with. Very friendly. Told them what I wanted and they got it for me. The prices are reasonable and the salesman are very polite Great people to deal with. Very friendly. Told them what I wanted and they got it for me. The prices are reasonable and the salesman are very polite More
by gabe.medlock1
Employees Worked With
Chad
April 08, 2015
We LOVE our Charger! We recently purchased a Dodge Charger & had the best experience we've ever had buying a car!! Our salesperson was attentive to our needs & wants & dur We recently purchased a Dodge Charger & had the best experience we've ever had buying a car!! Our salesperson was attentive to our needs & wants & during the approval process on a very busy Saturday, he often kept us updated with the status of our approval. I am convinced that if they can get us in a car they can get anyone in a new ride!! Excellent customer service! More
by Mayday1981
Employees Worked With
Tommy Mason
March 28, 2015
Treated us like...ROCK STARS.. Its been a month since weve gotten our 2015 Dodge Journey from JT Dodgeland.If they cant put you in a car of some kind then its your fault.I went in w Its been a month since weve gotten our 2015 Dodge Journey from JT Dodgeland.If they cant put you in a car of some kind then its your fault.I went in with a credit number of under 500.and left with a brand new car.They worked payments where I could make them no high pressure...no BS...they were honest with me and my wife and we were honest with them.Shawn and Chuck made it happen.We live in Sumter where youre treated like crap at any new car dealership.ITS WORTH THE DRIVE.Everyones bucket list should include getting a car from JTs DodgelandThese people could teach how to provide customer service to other places.Thy are the MASTERS of it.Yall ROCk.... More
by GamecockMan
Employees Worked With
Shawn,Chuck
March 21, 2015
dodgeland Great service. They were very helpful and pushy. I will tell all my friends and family about them. I will more than likely purchase my next vehicle t Great service. They were very helpful and pushy. I will tell all my friends and family about them. I will more than likely purchase my next vehicle there too. More
by bmax21
Employees Worked With
billy Swanson, j. cliff tanner, Chuck linndel
