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JTs Chrysler Dodge Jeep RAM of Columbia
Columbia, SC
652 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 652 reviews
October 04, 2016
Dodgeland of Columbia .........One Big Joke My husband and I had researched the trucks that we wanted to look at online before we went to the dealership. Upon arrival we told Cody (salesman) wha My husband and I had researched the trucks that we wanted to look at online before we went to the dealership. Upon arrival we told Cody (salesman) what we wanted to see. We found the first one no problem the other one not so easily. It was not on the lot we were told that it was at the Lexington location so we drive over there and 45 mins. later find out it is not there either. We still never got an honest answer where the vehicle was at. We wanted specific things on the truck that we purchased and asked Cody several times to make sure that it was equipped with it and was assured that yes the truck had trailer brakes. Well to our surprise later the truck did not have the brakes, and we had to pay $300 to have installed. When we tried to contact Cody concerning this we were given a run around and promised that he would check with the service manager and call us back, I guess he's still looking for that service manager because we have not heard from him since. I've tried to email several times to get someone to return my call or email but they never do. We sent a letter to the owner and still nothing. Poor customer service! The thing that really pissed me off is that we told Cody that we would be paying cash for the vehicle but I was told we had to complete a credit check paperwork, well they ran our credit and we got a denial letter a month later in the mail denying us for financing! That is shady customer service! You need to train your sales people to tell the truth and if they do not know if a vehicle has something on it how about ask someone that does know and do not lie to the customer. But it is clear that JT does not care about customer service! More
by Charles
Employees Worked With
Cody
October 03, 2016
Quick and painless I was in & out with no nonsense. All problems were addressed and resolved. My appointment time was met & my car was taken back promptly. They were res I was in & out with no nonsense. All problems were addressed and resolved. My appointment time was met & my car was taken back promptly. They were respectful & took time to listen & explain afterward. More
by Tyler7
Employees Worked With
Josh
September 28, 2016
Pleasantly suprised! I went to several other dealerships looking for a specific car they promised they had but JTs Dodgeland were the only ones to actually deliver! I love I went to several other dealerships looking for a specific car they promised they had but JTs Dodgeland were the only ones to actually deliver! I love my new Dodge Journey Crossroad! More
by SUSAN CORLEY
Employees Worked With
Tommy
September 14, 2016
A terrific experience! My experience at Dodgeland was terrific! Not only did they treat me with respect and satisfy my need for a new car, they gave me a terrific deal, foun My experience at Dodgeland was terrific! Not only did they treat me with respect and satisfy my need for a new car, they gave me a terrific deal, found the best financing for me, and delivered my new Journey, which I love, all shined up and with a full tank of gas! Anyone who wants a great experience, drop by and ask for Chad! More
by cardeal
Employees Worked With
Chad
September 05, 2016
Quincy is the best ! I love my new dodge ! I wanted to give a shoutout to Quincy , great salesman! He never gave up on me / this sale no matter what was thrown our way! I I love my new dodge ! I wanted to give a shoutout to Quincy , great salesman! He never gave up on me / this sale no matter what was thrown our way! I highly recommend him to anyone! More
by Tbsxfalling4you
Employees Worked With
Quincy
August 08, 2016
Excellent experience! Lee and the Sales Staff worked with me to accomplish a difficult deal because of the trade in and short term on my existing car/loan. They helped me s Lee and the Sales Staff worked with me to accomplish a difficult deal because of the trade in and short term on my existing car/loan. They helped me select the right new Charger with all the options I wanted, at a payment and term I could live with. More
by Old Mopar Guy
Employees Worked With
Lee and Jeremy
August 06, 2016
2016 Ram 2500 Mike in the finance department was great, 2nd time I've dealt with him and the only reason I gave them another try. The people in the sales department Mike in the finance department was great, 2nd time I've dealt with him and the only reason I gave them another try. The people in the sales department needs to do their homework on the vehicles they sale. I had the voucher for the free year worth of fuel and it was denied even though I told them I had it sent to me before I came up there. The year worth of fuel was their main sales pitch for that month and was emailed to me several times while I was looking at their inventory on the website. Sales manager wouldn't work with me on any options not even rubber floor mats but they did take $2,000.00 off the sticker price of the 2016 with the 2017 on the way... More
by Tony H
Employees Worked With
New car sales manager
August 02, 2016
service I was greeted by a service writer and told her that I have an appointment. She escorted to the waiting room. Within 30 minutes I was told my car was r I was greeted by a service writer and told her that I have an appointment. She escorted to the waiting room. Within 30 minutes I was told my car was ready. Extremely friendly, polite and helpful. Thank you More
by doc2016
Employees Worked With
Jessica Martin
August 02, 2016
Dodge Caravan Jersey Jeff was an excellent salesman he attended to my family and I until we were satisfied with the vehicle. A great choice. Thank you Jersey Jeff was an excellent salesman he attended to my family and I until we were satisfied with the vehicle. A great choice. Thank you More
by doc2016
Employees Worked With
Jersey Jeff
July 12, 2016
All better Stood behind what they said and fixed the problems. Happy with the work Rich is a good manager. Was nice and made sure I was happy with the repair. Stood behind what they said and fixed the problems. Happy with the work Rich is a good manager. Was nice and made sure I was happy with the repair. More
by ramd
Employees Worked With
Rich
