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JT's Kia of Rock Hill

Rock Hill, SC

3.8
279 Reviews

840 N Anderson Rd

Rock Hill, SC

29730

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Showing 279 reviews

June 12, 2024

DON'T USE THE REWARDS POINT PROGRAM! NO written information or notifications, so you can get different answers to the same question However, the Sales Dept. does a good job. More

by Bardon71
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andreas and Dash
Jun 12, 2024 -

JT's Kia of Rock Hill responded

Thank you for your feedback! We're thrilled to hear that you had a positive experience with our Sales Department. We're sorry to hear about your experience with the Rewards Points Program. Your comments are invaluable, and we are actively working to improve our communication and provide clearer information. Your satisfaction is important to us, and we appreciate your patience and understanding as we make these enhancements. Reach out to us with any suggestions or recommendations for our points system. Thank you for choosing us, and we look forward to serving you again!

Jun 12, 2024 -

Bardon71 responded

KIA CORPORATION states that each dealership administer their own rewards program. Therefore, there is no continuity throughtout under the KIA Brand, not even throughout the 3 JT'S Dealerships. I suggest that EACH DEALERSHIP PROVIDE written materials to customers in order to avoid any BAIT AND SWITCH complaints under the Federal Consumer Protection Act or class action legislation.

May 15, 2024

Just picked up my new ride from JT's KIA of rock hill. Got a great deal, was one of the most pleasant experiences at a dealership. I am telling you the people are great. If you're looking for a great expe More

by Jchlkw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Addison
May 01, 2024

think twice before going to J T KIA Rock Hill since that is where I took my vehicle for all services and they would not help me with the locked engine even though there is a class action lawsuit on the 4 cy More

by smsharpe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy Addison
May 01, 2024 -

smsharpe responded

Buyer beware think twice before going to J T KIA Rock Hill since that is where I took my vehicle for all services and they would not help me with the locked engine even though there is a class action lawsuit on the 4 cyl. replacing the engines for the same issue. The service department is terrible and also management at this location. This was my first Kia and my last.

May 01, 2024 -

JT's Kia of Rock Hill responded

We apologize that you’re disappointed in your experience, and never want our customers to feel this way. Please reach out to our management team so we can discuss this in greater detail. Thanks.

May 01, 2024 -

smsharpe responded

I have already spoken with management and the service department. This issue started at the beginning of February and the response from JT.Kia has been the same. It is my understanding that there is numerous amounts of vehicles on the lot with blown engines just like mine. I am sure the dealship is sitting on these with no help for those customers. I also went through a month of talks with Kia motors customer care. They are a complete wasre of time. I do not know why i was even given there number. I stand by my complaints that the dealership does not stand behind what they are selling. They also do not stand by repairs in the service department.

March 12, 2024

We sold our car here using the KBB cash offer. We spoke with Taylor on the phone and Buster in person. They gave us exactly what KBB had quoted us and treated us with respect (unlike other dealers More

by MomOfOne
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Taylor and Buster
Mar 20, 2024 -

JT's Kia of Rock Hill responded

Thank you so much for choosing JTs to purchase your vehicle. We look forward to having you back to shop for your new vehicle!

January 06, 2024

I recently had the opportunity to purchase a vehicle from Jts Kia Of Rock Hill, and the experience was nothing short of excellent. Mason, the salesperson who assisted me, deserves particular praise for his p More

by James
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mason
Jan 08, 2024 -

JT's Kia of Rock Hill responded

Thank you very much for your generous comment and rating! We value your business and are happy we were able to help. Customer satisfaction is our top priority, and we hope to be your go-to dealership for years to come. From everyone here, thanks again for choosing JTs Kia of Rock Hill!

September 12, 2023

Highly recommend Terrance at JT’s Kia of Rock Hill! ! I love my new Kia Soul! More

by Tonya
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrance
Sep 13, 2023 -

JT's Kia of Rock Hill responded

Thanks for stopping by Tonya! We’re very pleased to hear that you had a great experience with our team and that you love your Kia Soul! We value your business, and want to thank you again for choosing JTs Kia of Rock Hill!

June 11, 2023

BUYER BEWARE! The post-experience of buying an used car at JT’s Kia is awful to say the least. They lost my trade-in tag and now I can’t drive my car. They won’t r More

by luismart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kelvin
Jun 12, 2023 -

JT's Kia of Rock Hill responded

When it comes to receiving tags from the DMV, a lot can happen. Your address with the DMV might not be updated. You can give us your current address on paper but if the DMV does not have it, they will not change it because the dealership has different information. You have to call/physically go there and speak with a DMV representative. Often times, the DMV can take up to 10 days to update their information. If you are an out of state customer, the confusion from the DMV takes even longer if the right address is not already in their systems. Also, make sure the DMV has not left a message for you on the number they have as your contact information. We would never hold your tags hostage at our dealership, this is a DMV issue. If you have any more questions, reach out to our management team and we will help in anyway we can. Call (803) 328-6266

May 20, 2023

Researched new vehicles. Choose JRs, met with Keith. Professional and friendly man. Drive off in new 2023 Kia Soul within a day. Color we wanted, price was fair. Recommend More

by Joan H.
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Keith Lattimore
May 23, 2023 -

JT's Kia of Rock Hill responded

Joan H, we are thrilled to read your recommendation of Keith and the team! Thank you for choosing JT's Kia of Rock Hill and for sharing your positive feedback!

February 22, 2023

Made fair offer on new Telluride and it was quickly accepted. No hassle purchase. Drove from Charleston to Rock Hill and finalized paperwork. Drove off the lot back to Charleston. Very friendly and ea More

by Seeya Kia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ray King
Feb 23, 2023 -

JT's Kia of Rock Hill responded

Hi Seeya Kia, thank you for taking the time to let us know that we are doing a good job. Ray will be thrilled to hear that you recognized his car knowledge and professionalism. We work hard to give our customers a fantastic experience and are happy to see that we are making it happen!

January 17, 2023

I would never recommend these folks , especially the service dept. worse group of individuals to deal with . absolutely the worst I would not recommend this place to anyone. More

by dgnewton123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike
Jan 18, 2023 -

JT's Kia of Rock Hill responded

We always do our very best to take care of our customers. We are more than happy to repair any issue with the vehicle unfortunately, the manufacturer has stated that the customer’s concern is normal operating conditions for the vehicle.

Jan 18, 2023 -

dgnewton123 responded

That is straight out xx

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