JT Auto Group

JT Auto Group responded

JamP posted this response on 8/27/2026: "This is actually not how it works at all! You can not just "oh whoopsie" $1600 in undisclosed fees. Your own ad stated that the price was inclusive of dealer fees. The LoJack arrangement violates FTC guidance as well as LoJack's own policies. These people are scammers. Notice I didn't say anything about an extended service agreement? We're talking about $1600 in fees arriving. The discrepancy with the trade in was discussed, clear, and not a point of contention at all." Respond to JamP posted this response on 8/27/2026: We understand your concerns and take them seriously. We strive to be transparent about all pricing, fees, and vehicle-related products throughout the purchasing process. Our website discloses those government fees: https://jtsautomart2inc.cms.dealer.com/used/Nissan/2011-Nissan-Xterra-00abccbeac1855bad8093b9dcd0dd8a8.htm. As LoJack is not a government fee and does not need to be disclosed on the website. There appears to be a disagreement regarding how certain items were presented and discussed in this transaction. Rather than debate the specifics publicly, we would be happy to review the documentation and timeline with you directly to address any discrepancies and clarify what was disclosed and agreed upon. We welcome the opportunity to resolve legitimate concerns based on the actual paperwork and facts of the transaction. You freely chose to decline. Again, thank you for sharing your feedback with us. If you have a change of heart let us know. We'll even pay for your gas. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692

JamP responded

I reached out this morning and you told me that LoJack was still a mandatory fee and could not be removed. The FTC begs to differ, once more: https://www.lojack.com/blog/2026/05/ftc-warning-letter-to-automotive-dealers-dated-march-13-2026/ If you would like to remove the illegal fees presented and proceed with the transaction, please reach out as you have my number. To share relevant text from LoJack verbatim: "FTC Advertising Principles In the letter, the FTC is repeating its position that an advertised sale price should accurately reflect the actual “out the door” price, excluding government required charges such as tax, title and license fees. The FTC clearly stated that all mandatory dealer‑imposed charges must be included in the advertised vehicle price. Disclosures appearing in fine print or later in the transaction process generally will not be sufficient to correct a misleading headline price. This means that dealers must clearly identify what additional items and services are mandatory as part of the vehicle purchase. Application to LoJack Devices To be clear, the FTC has not required the price of LoJack to be included in the advertised vehicle price, as long as it is not mandatory for inclusion in the sale, and has not prohibited the sale of vehicles with installed LoJack devices or installing LoJack devices prior to sale. " The difference is you have admitted, in writing, that LoJack is mandatory for inclusion.

JT Auto Group responded

Thank you so much for the kind words and for taking the time to share your experience with us! We’re thrilled to hear that stopping in turned into such a positive visit. Providing clear, upfront information—especially when it comes to out-the-door pricing and warranty options—is something we truly believe should be simple and stress-free, so it means a lot to know that stood out to you. Our team works hard to create a friendly and transparent environment, and we’re glad you felt that difference compared to your past experiences. We really appreciate your recommendation and are grateful you chose to stop by! If you ever have any questions or need anything in the future, we’re always here to help. Respectfully, TAZ Autogroup 3590 NC HWY 87 S SANFORD, NC 27332 (888) 272-1691

JT Auto Group responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that JT Auto Group was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692, option 1

JT Auto Group responded

This customer just had a warranty repair released and paid on March 27. Customer had called wanting the claim released in March, It was explained at that time; we had first right of refusal and we were going to need to do the repair. Customer stated the shop she had it at had already began the repair and it was torn apart before the claim was released or authorized. Because her jeep was already being repaired and despite the protocol not being followed, we approved the claim for that shop. It was explained at that time that all future claims would need to her handled here at this shop due to the first right of refusal. She stated she was hours away yet the repair was done at a shop less than 45 minutes from here. She called back on Friday wanting us to release another claim. She was reminded that all future claims were to be handled here as it was explained on her very first phone call. Customer was also advised if this claim was related to the prior repair, it should go back to the shop who performed the warranty repair but all new claims would have to be handled here. Respectfully, ​Belinda Pruett Service Manager JT Auto Group/TAZ Auto Group/10orless 919-292-2482 www.jtautomart.com

tanitablack84 responded

Belinda.... I already live 45 minutes away from previous shop that service was being done at so again you are verifying my claim that you are an hour and half away from current residence where I live. When purchasing this extended warranty it was not told by the sales rep Samantha that it could only be used at JT Automart and not anywhere else like any other extended warranty. The paperwork that was issued to me clearly states to call the 1-800 number at the bottom prior to any service being done to verify the repair was covered which is what I myself and the dealership did. Upon the dealership calling they were notified that no current warranty contract under my name or contract number was in their system and verified that the original contract had not been paid for by JT Automart to instate. So yes I was following the directions outlined on my contract and then found out yall are requiring service at your dealership. Unfortuanately I am not going to drive almost 2 hours to use an extended warranty when extended warranties are purchses to be used at any repair shop offering warranty work which is what is stated in the contract that I have signed. So again this is not how extended warranties work and this has been checked by both warranty company and several other dealerships in the car market! Yes I do understand that you as in JT Auto Mart paid the dealership who did repairs by a credit card payment not by warranty payment so it is led to believe and still showing true by the First Automotive Warranty company that there is still no active warranty in their system under my name and for my vehicle so the $3400 that was paid by my finance company for this warranty is just being pocketed by the dealership! So again do not purchase a vehicle from this dealership or an extended warranty if you dont plan on living locally to this dealership to be able to utilize the warranty because I was not driving an overheating vehicle 2hrs to be serviced!

JT Auto Group responded

We would like to learn more about your request on a truck and what truck by chance was it. We would like to learn more about your specific situation and make things right. If you wouldn't mind contacting our sales department as indicated below. Respectfully, 3132 Jefferson Davis Highway Sanford, NC 27332 (888)272-1692, option 1

JT Auto Group responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that JT Auto Group was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692, option 1

JT Auto Group responded

Thank you so much for sharing your experience with JT Auto Group. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be "five stars"! Glad to hear you love your new vehicle. JT Auto Group's team will be thrilled to hear your feedback! Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692, option 1

JT Auto Group responded

¡Gracias por la excelente reseña! ¡Esperamos verte nuevamente en el futuro! Respetuosamente, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692, option 1