Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a Review

JT Auto Group

Sanford, NC

Overview
Reviews
Vehicles
4.0
348 Reviews
JT Auto Mart and TAZ Autogroup is an independently owned and operated automotive dealership specializing in pre-owned vehicles. We have been in business since 2004 building a positive reputation, currently holding an A+ rating with BBB. Our top priority is to build lasting relationships with our customers. It is our wish at JT Auto Mart and TAZ Autogroup to make your next vehicle purchase an experience that you will want to share with family and friends. We have built our business on loyal repeat customers and word of mouth referrals making us one of the top sellers in the area. At our dealership we take pride in stocking our lot with High Quality, Affordable, Durable, cars for our deserving customers. Our entire inventory has been serviced, maintained and ready to go. At JT Auto Mart and TAZ Autogroup we will not put you on the back burner; we care about this as much as you do! We strive to keep our prices as low as possible using Fair Market Value and NADA guidelines. All this adds up to great savings that are passed along to you, our valued customer. We want to change your mind about pre-owned dealerships. We are committed to making our customers feel confident in their purchase from JT Auto Mart and TAZ Autogroup.
Contact Dealership
View Awards

3132 Jefferson Davis Highway

Sanford, NC

27332

Directions

By Type

Showing 348 reviews

September 27, 2026

Everyone there is polite and respectful. Very people friendly They are willing to help you More

by summersnana2012
Recommend Dealer
Yes
Employees Worked With
Maintenance supervisor
Print
Sep 27, 2026 -

JT Auto Group responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that JT Auto Group was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692

September 26, 2026

We are very pleased with the service and customer care the team at JT answered all our questions and made the buying process pain free. More

by stonewall58
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelby, Christie , Ken and Allison
Print
Sep 26, 2026 -

JT Auto Group responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that JT Auto Group was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. By the way, it was a privilege and honor for us. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692, option 1

September 23, 2026

Experience was great just would've liked a little more concern about tacky substance on the bed being cleaned before purchase. Overall the dealership was great More

by JTBWELL1
Recommend Dealer
Yes
Employees Worked With
Kendra
Print
Sep 23, 2026 -

JT Auto Group responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that TAZ Autogroup was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, TAZ Autogroup 3590 NC HWY 87 Sanford, NC 27332 (888) 272-1691, option 1

September 19, 2026

Sold me a lemon and it's cost me two tow bills already and now the transmission is n limp mood and can't drive now another tow bill is can't no more of this and told them the first day of buying the truck More

by plowery77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David has been very helpful but out of his hands he is doing a great job
Print
Sep 19, 2026 -

JT Auto Group responded

We understand your frustration with the issues you’ve experienced with the truck. We stand behind our service and are committed to doing what we can to assist our customers. David has been working with you throughout this process, and we appreciate you recognizing his efforts. Please contact us directly so we can continue working together toward a resolution. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692

September 15, 2026

Could not ask for more. Got what I wanted on trade. Love my vehicle for sure.. More

by turtlesrqt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack
Print
Sep 15, 2026 -

JT Auto Group responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that JT Auto Group was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692, option 1

Sep 15, 2026 -

JT Auto Group responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that JT Auto Group was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692, option 1

September 11, 2026

Smooth and easy car buying experience. They did everything they said they were going to do. More

by Dkarpf75
Recommend Dealer
Yes
Employees Worked With
Young sales guy
Print
Sep 15, 2026 -

JT Auto Group responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that JT Auto Group and TAZ Autogroup was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692, option 1

September 04, 2026

Great! The dealership experience was incredibly easy and all the representatives were extremely helpful. And easy More

by awjerez
Recommend Dealer
Yes
Employees Worked With
Ashley Mendez
Print
Sep 04, 2026 -

JT Auto Group responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that JT Auto Group was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692, option 1

September 03, 2026

The experience was good. The people were very helpful and informative. We appreciate the ease of getting paperwork completed. More

by snb51842004
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shelbi
Print
Sep 03, 2026 -

JT Auto Group responded

We’re glad the purchase of your Chevrolet Silverado 1500 went smoothly and that our team could offer clear, supportive assistance. Knowing that completing the paperwork felt straightforward means a lot to us.

September 02, 2026

Super helpful salespeople, no pressure, and great financial support. We were super happy! Professional and honest More

by kerriwhipple39
Recommend Dealer
Yes
Employees Worked With
Shelby
Print
Sep 02, 2026 -

JT Auto Group responded

Congratulations on your new vehicle! Thank you for taking the time to write about your experience. It is wonderful to hear that JT Auto Group was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692, option 1

Sep 02, 2026 -

kerriwhipple39 responded

Absolutely! We plan to come back soon when my teenage son is ready to buy a car

August 27, 2026

This dealership increased the price twice without adequately informing me or taking any good faith effort to mitigate completely avoidable charges. Once for $700 for LoJack, something I didn’t want a More

by JamP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Christine, Finance Manager
Print
Aug 27, 2026 -

JT Auto Group responded

Thank you for your feedback. We understand why the difference between the initial worksheet and the corrected figures may have raised concerns, and we would like to clarify what occurred. To be clear, the advertised vehicle price did not change at any point during your visit. The discrepancy in the initial worksheet resulted from our system not automatically generating the $899 documentation fee and the $199 electronic filing fee. Once the transaction was reviewed, those fees were identified as missing from the initial worksheet and were added so that the paperwork accurately reflected the applicable transaction charges. We understand that seeing the numbers change may have caused you to believe that the dealership was attempting to add undisclosed charges or act fraudulently. That was not the case. The changes were made to correct an omission in the initial system-generated figures and to ensure that the final numbers accurately reflected the transaction. There was also a separate discrepancy involving the payoff on your trade. The payoff amount initially provided to us was different from the actual payoff subsequently verified with the lienholder. Because the actual payoff was higher, the transaction figures necessarily had to be recalculated. We also honored an additional $500 toward your trade in an effort to make the transaction work for you. The LoJack system was already installed on the vehicle. It was not represented to you as a government-required fee. We presented the available transaction terms and options, and you had the opportunity to accept or decline the transaction. Regarding the extended service agreement, it was offered as an optional product and you declined it. We did not require you to purchase the agreement as a condition of purchasing the vehicle. Ultimately, the transaction did not work for you, and you chose not to proceed. We respect that decision. We also want to make clear that the corrections to the worksheet were made because of discrepancies identified during the transaction—not because the dealership changed the advertised vehicle price or attempted to mislead you. Before leaving the dealership, you directed comments toward another customer in a loud and aggressive manner and used inappropriate language. Because the interaction was becoming disruptive to other customers and the dealership environment, management respectfully asked you to leave the premises. Our dealership strives to comply with applicable North Carolina and federal requirements concerning vehicle pricing, fee disclosure, and consumer transactions. We regret that the system-generated discrepancy caused concern, but the purpose of correcting the figures was to ensure that the transaction documents accurately reflected the applicable charges and the verified trade payoff. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692

Aug 27, 2026 -

JamP responded

This is actually not how it works at all! You can not just "oh whoopsie" $1600 in undisclosed fees. Your own ad stated that the price was inclusive of dealer fees. The LoJack arrangement violates FTC guidance as well as LoJack's own policies. These people are scammers. Notice I didn't say anything about an extended service agreement? We're talking about $1600 in fees arriving. The discrepancy with the trade in was discussed, clear, and not a point of contention at all. P.S., thank you for confirming in writing that the fees weren't in the original price and had to be added afterward, that's the exact FTC-warned practice, whether you're calling it a glitch or not :) especially as it wasn't disclosed in your advert as a mandatory fee! Enjoy your meeting with the FTC and NCDOJ. And regarding their comments - I warned another customer of their behavior - the customer laughed. Management was the one that told me to get the f\\\ out when called on fraud :)

Aug 27, 2026 -

JT Auto Group responded

JamP posted this response on 8/27/2026: "This is actually not how it works at all! You can not just "oh whoopsie" $1600 in undisclosed fees. Your own ad stated that the price was inclusive of dealer fees. The LoJack arrangement violates FTC guidance as well as LoJack's own policies. These people are scammers. Notice I didn't say anything about an extended service agreement? We're talking about $1600 in fees arriving. The discrepancy with the trade in was discussed, clear, and not a point of contention at all." Respond to JamP posted this response on 8/27/2026: We understand your concerns and take them seriously. We strive to be transparent about all pricing, fees, and vehicle-related products throughout the purchasing process. Our website discloses those government fees: https://jtsautomart2inc.cms.dealer.com/used/Nissan/2011-Nissan-Xterra-00abccbeac1855bad8093b9dcd0dd8a8.htm. As LoJack is not a government fee and does not need to be disclosed on the website. There appears to be a disagreement regarding how certain items were presented and discussed in this transaction. Rather than debate the specifics publicly, we would be happy to review the documentation and timeline with you directly to address any discrepancies and clarify what was disclosed and agreed upon. We welcome the opportunity to resolve legitimate concerns based on the actual paperwork and facts of the transaction. You freely chose to decline. Again, thank you for sharing your feedback with us. If you have a change of heart let us know. We'll even pay for your gas. Respectfully, JT Auto Group 3132 Jefferson Davis Highway Sanford, NC 27332 (888) 272-1692

Aug 27, 2026 -

JamP responded

I reached out this morning and you told me that LoJack was still a mandatory fee and could not be removed. The FTC begs to differ, once more: https://www.lojack.com/blog/2026/05/ftc-warning-letter-to-automotive-dealers-dated-march-13-2026/ If you would like to remove the illegal fees presented and proceed with the transaction, please reach out as you have my number. To share relevant text from LoJack verbatim: "FTC Advertising Principles In the letter, the FTC is repeating its position that an advertised sale price should accurately reflect the actual “out the door” price, excluding government required charges such as tax, title and license fees. The FTC clearly stated that all mandatory dealer‑imposed charges must be included in the advertised vehicle price. Disclosures appearing in fine print or later in the transaction process generally will not be sufficient to correct a misleading headline price. This means that dealers must clearly identify what additional items and services are mandatory as part of the vehicle purchase. Application to LoJack Devices To be clear, the FTC has not required the price of LoJack to be included in the advertised vehicle price, as long as it is not mandatory for inclusion in the sale, and has not prohibited the sale of vehicles with installed LoJack devices or installing LoJack devices prior to sale. " The difference is you have admitted, in writing, that LoJack is mandatory for inclusion.

1
2
...
35