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J T Auto Mart Corporation

Sanford, NC

3.5
336 Reviews

3132 Jefferson Davis Highway

Sanford, NC

27332

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Showing 336 reviews

November 13, 2015

Very patient and courteous staff. Purchased a vehicle and was very happy with my purchase. Tim was helpful, honest and thorough. The vehicles on this lot are priced very reasonable. I More

by jamesd52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Dixon
September 08, 2015

Horrible place! I would never recommend I bought a car about two months ago and have not received my license plates. The secretary Kim is worthless. If they had a corporate office I would fi More

by Roslyn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kim
Sep 09, 2015 -

J T Auto Mart Corporation responded

We did sell this vehicle to her, however we need to explain our side to this long drawn out process. She bought the car on 07/24/2015. When purchasing the car she showed us a NY license. We explained to her that she would have to get a NC license. After several phone calls she finally sent us a copy of her temporary NC license on 08/04/2015. We then had to contact her again for the permanant license in order to submit all paper work in proper order to the finance company. We finally received her permanant license on 08/25/15. At this point her tag was processed and awaiting pick up at our office, in which she works in the town we are located in. She wanted her tag mailed out, instead of coming down to pick it up. The tag was mailed out with a tracking number in which we always do. Some how the mailing service misplaced the tags. How is that our fault? We have all documents and dates via e-mails/ and or phone messages. I am still trying to understand how we are being accused of being the bad guys! When we were waiting on all documents from the customer. We went out of our way to work with her. To call us horrible, when all was out of our control, and in her control. This review is uncalled for!

Sep 09, 2015 -

J T Auto Mart Corporation responded

We did sell this vehicle to her, however we need to explain our side to this long drawn out process. She bought the car on 07/24/2015. When purchasing the car she showed us a NY license. We explained to her that she would have to get a NC license. After several phone calls she finally sent us a copy of her temporary NC license on 08/04/2015. We then had to contact her again for the permanant license in order to submit all paper work in proper order to the finance company. We finally received her permanant license on 08/25/15. At this point her tag was processed and awaiting pick up at our office, in which she works in the town we are located in. She wanted her tag mailed out, instead of coming down to pick it up. The tag was mailed out with a tracking number in which we always do. Some how the mailing service misplaced the tags. How is that our fault? We have all documents and dates via e-mails/ and or phone messages. I am still trying to understand how we are being accused of being the bad guys! When we were waiting on all documents from the customer. We went out of our way to work with her. To call us horrible, when all was out of our control, and in her control. This review is uncalled for!

August 26, 2015

worst car buying experience ever My wife and I purchased a car from this lot and 2 days after purchasing (not financing) the check engine light came on. I took it to a very respectab More

by ragerchad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tracy Caddell
Aug 27, 2015 -

J T Auto Mart Corporation responded

Mr. & Mrs. Ragerchad, JT Auto Mart purchases most all of our vehicles through auctions. All of our vehicles go through an inspection at the auction. When they are brought to our car lot they also go through the North Carolina State inspection. At no time was any lights turned off. However if the light was on or off, the car would not pass inspection due to any codes would show up on the computer. All repairs required to pass North Carolina inspection must and are, repaired before the vehicle is sold. JT Auto Mart has all supporting documents. All of are cars are sold AS IS. Each and every customer has the choice to purchase any additional warranties through our finance department.

Aug 27, 2015 -

ragerchad responded

I appreciate your politically correct response but let's be honest here. Codes are easy to reset with a few pumps of the gas pedal while the key is in the on position. After driving for about 30 miles it will be allowed to be read again and not show the code for about another hundred miles. Making it easy to pass a state inspection test. All cars have a code reset override and most can be found on YouTube. Again I realize the "as is" policy and accept my fault in this issue. Whether I purchased the warranty or not doesn't distract from the lack of professionalism and integrity I experienced on the lot. That is what my review is about.

Aug 27, 2015 -

ragerchad responded

I appreciate your politically correct response but let's be honest here. Codes are easy to reset with a few pumps of the gas pedal while the key is in the on position. After driving for about 30 miles it will be allowed to be read again and not show the code for about another hundred miles. Making it easy to pass a state inspection test. All cars have a code reset override and most can be found on YouTube. Again I realize the "as is" policy and accept my fault in this issue. Whether I purchased the warranty or not doesn't distract from the lack of professionalism and integrity I experienced on the lot. That is what my review is about.

August 11, 2015

Disappointed in how we were handled. The car we bought was great however they gave us a key fob that didn't match the car. We notified them immediately. And after a week of calling were More

by Rvparrish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Aug 12, 2015 -

J T Auto Mart Corporation responded

RVparrish, Purchased a 2008 Toyota Highlander at JT Auto Mart 2. We sell all of our used vehicles "AS IS" how ever we gave him concessions for tires, and radio upon signing all paper work. No promises were made, or implied as far as fixing the key fob upon delivery of vehicle. All supporting documents can be supplied. Thank you.

August 01, 2015

Very friendly people, and also works well with you. Worked well with me to get me my very first car of my own. I want to say thank you very much i love my new car. More

by Uniquejaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 11, 2015 -

J T Auto Mart Corporation responded

I am so happy that James took such great care of you. We hope to see you again in the future, and thank you for taking the time to do this review.

July 17, 2015

amazing customer service from TRACY Me and my husband purchased a car from this dealership after we had been looking for almost a month with no luck. We found this dealership from a frie More

by mitoutlander2010
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tracy
Jul 22, 2015 -

J T Auto Mart Corporation responded

Thank you again for your purchase here at JT Auto Mart. I am happy that Tracy took such great care of you all. Finding the right vehicle isn't always easy sometimes. We try to carry a vast inventory of cars and trucks in all price ranges. This helps us have something for everyone. I am glad your purchase with us was pleasant. And this is what we enjoy hearing in these reviews. We look forward to your next future car purchase. And thank you again!

July 16, 2015

Great experience !! I was in the market to buy my son a car before he went to college and from start to finish, the guys at JT Auto Mart were extremely helpful. The sales More

by Laura
Friendliness
Price
Recommend Dealer
Yes
Jul 22, 2015 -

J T Auto Mart Corporation responded

I am glad that Mike took such great care of you and your son. We never pressure anyone into buying a car here at JT Auto Mart. Buying a car or truck is your choice! We just give you the option of a wide variety of inventory of over 200 cars. We usually have something for everyone, with the best prices around. We appreciate your business and look forward to seeing you in the future.

July 13, 2015

My Experience With JT Automart I went looking for a certain Model Car and found what I was looking for with this dealership. Everything went well with the purchase. After I purchase More

by DimpleSue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 22, 2015 -

J T Auto Mart Corporation responded

I am happy to hear that Chris took such good care of you. We do our very best to make sure each and every customer is happy with their automobile purchase before leaving. Buying a car is not always easy, but all of us at JT Auto Mart strive to go above and beyond to help each and every customer out. Thank you again, and we look forward to seeing you in the future.

July 11, 2015

Mr. James Buie My husband and I purchased a 2006 Nissan Titan from J T Automart. Mr. James Buie was there to help us along the way. He was friendly, knowledgable, an More

by RADeVogt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 11, 2015 -

J T Auto Mart Corporation responded

Once again thank you for your purchase. I am glad that James was able to help you all out and make the whole process very easy. We look forward to any future business. Donna

July 10, 2015

Purchased for Phillip Garner Carthage, NC Tim Dixon was very genuine, not pushy, and very patient. Was able to negotiate price. Which was a good reason to visit again. Wonderful selection o More

by Ida Garne .
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 11, 2015 -

J T Auto Mart Corporation responded

I am glad to hear that Tim took good care of you all. It was very nice meeting you all ,and we look forward to seeing you for that Jeep purchase. Remember Hamburgers and Hot Dogs on Sat. from 12-2. Thank you again, Donna

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