J Star Chrysler Dodge Jeep Ram of Anaheim Hills - Service Center

Jose Mora has excellent customer service, this is the second time I've been into the service department an he helped me both times an took great care of me, in fact everyone was helpful an took good care second time I've been into the service department an he helped me both times an took great care of me, in fact everyone was helpful an took good care of me. I wouldn't hesitate to recommend JStar. More

Brought my 2015 Dodge Dart 06-15-2020 and my Service Consultant Cindy very personable, professional patient and quite helpful!!! Great Experience made everything effortless thank you Cindy Consultant Cindy very personable, professional patient and quite helpful!!! Great Experience made everything effortless thank you Cindy More

Great service My jeep gladiator broke down not long after I bought it. The owner of the business answered all of my calls on his cell phone and the service team wor My jeep gladiator broke down not long after I bought it. The owner of the business answered all of my calls on his cell phone and the service team worked hard to get the problem fixed. Highly recommend. Nacho Mora kept me up to date through text it was great. Thanks. More

Horrible service and communication. First online it states you open at 7am and no one answered till 8:30. Then I was told it would take 1 1/2 to do my oil change, 4 hours later they try to charge me $1 states you open at 7am and no one answered till 8:30. Then I was told it would take 1 1/2 to do my oil change, 4 hours later they try to charge me $128 for a service I had already paid, then they gave me my truck without a wash! Last time giving them my business! More

I pulled up and asked how long an oil change would take? He told me an hour so I waited. And actually sat for 2 hours. Before walking outside to see if my car had been started on. I saw it parked out front. He told me an hour so I waited. And actually sat for 2 hours. Before walking outside to see if my car had been started on. I saw it parked out front. I walked in and tried to find someone to ask. But there was no receptionist, I waited and stood by the wall until I saw someone and asked him how much longer it would take. He said it was finished and he just had to gather my paperwork. No car wash for me car. No car sticker to let me know the next oil change. Nobody around to update me on the progression of the service. I had no sticker on my window to let me know my next oil change. So I called, I was transferred to service and the woman said would check on the mileage for me. When she clicked over it was a different new woman....not knowing who I was or why I was calling. More

Warranty recall Took vehicle in for warranty work and fix a few recalls. work was done quickly, communication was good, and was provided with a nice loaner vehicle. w Took vehicle in for warranty work and fix a few recalls. work was done quickly, communication was good, and was provided with a nice loaner vehicle. will be back for future work. More

Fast and Efficient Brought my jeep in for 10K mile service . Service department is fast to get you in and out . My service rep Nacho was great , very friendly and sup Brought my jeep in for 10K mile service . Service department is fast to get you in and out . My service rep Nacho was great , very friendly and supportive atmosphere . More

My car was not repaired I dropped off my car to get the rear sensors/blind spot detectors checked out since they were not functioning properly after a repair done by a shop a I dropped off my car to get the rear sensors/blind spot detectors checked out since they were not functioning properly after a repair done by a shop after an accident. A loaner was provided which was nice and I was able to pick up my car the very next day. As soon as I got on the freeway the sensors were acting up again. I called Nacho right away and let him know that it wasn't fixed. He says that he would speak with the tech and get back to me right away. Here I am 3 days later and no phone call. Tried calling back the other day to see what the plan was but there was no answer. Decided to take my car to another dealership service department in hopes to get better service. More

Very friendly service department. Been there twice always have a great experience with service and maintenance being done would recommend to a friend or family have a great experience with service and maintenance being done would recommend to a friend or family More

completed as requested Jay accurately estimated the time to complete the needed services - oil change, tire rotation, ESC diagnosis, GPS update. thanks for the complementary Jay accurately estimated the time to complete the needed services - oil change, tire rotation, ESC diagnosis, GPS update. thanks for the complementary hand car wash. More