J Star Chrysler Dodge Jeep Ram of Anaheim Hills - Service Center

Factory scheduled maintenance My service time was expected to be about 2 hours and I barely had time to get home and eat some lunch before I received a phone call saying my car was My service time was expected to be about 2 hours and I barely had time to get home and eat some lunch before I received a phone call saying my car was done =) Thank you for such a speedy appointment. My car was so clean when I got it back, and fully dry unlike some other dealerships I've been to in the past. Will def. come back again. My only (constructive) criticism would be that I didn't see anybody wearing a face mask during the pandemic and I hope this location is taking things seriously, otherwise everything else about my visit was great. More

Dropped my car off for service and a check engine light on a Saturday. Easy check in. My only complaint is that I was never called or given a status update on my car. They ended up keeping it until Monday on a Saturday. Easy check in. My only complaint is that I was never called or given a status update on my car. They ended up keeping it until Monday afternoon. I would like to be informed next time if it's going to take a few days. Otherwise they fixed the issue and it was an easy service appointment. More

From the moment you walk in the door to the time you leave, every single person makes you feel welcome. They go out of their way to say hello. Excellent customer service! leave, every single person makes you feel welcome. They go out of their way to say hello. Excellent customer service! More

Good old fashion service My first time servicing my new van. From the appointment making experience I realized this dealership was different. Being a recall service, there was My first time servicing my new van. From the appointment making experience I realized this dealership was different. Being a recall service, there was difficulty in obtaining a rather rare part. Talking to "bigger" dealerships I realized this re-call was going to be a pain . Most of my van friends all had miserable experiences with this recall. Well Baylee showed me just how different J Star is. She kept her word and got back to me as soon as she obtained the needed part. Though I contacted three other dealerships, Baylee was only one that kept her word. Some day I might hear from the others. As to the service itself, being a hands on type I enjoy following my vehicle's service visits. Well though I respect all shops' policies of employees only, I was allowed to watch the shop work while staying outside. Learned not to complain how difficult changing my 02 Boxster's air filter is after seeing one changed on a modern 911. Will never complain again. From a distance I saw my van's assigned mechanic struggle replacing the shift linkage. Of course he knows how but was glad I did not have to do it. The shift lever feels solid now, big difference from the original one. I was treated extremely well by what I perceived were managers and especially a shop foreman. Finally met my vans' mechanic when he brought it out and liked and thanked him. So yes I am happy I chose J Star to service my van going forward. More

Very happy I have worked with Jay the last couple of times that I have been to J Star and have been very happy when I leave. I have worked with Jay the last couple of times that I have been to J Star and have been very happy when I leave. More