J Star Chrysler Dodge Jeep Ram of Anaheim Hills - Service Center

Very professional explained every thing about the recall notice. When in for a oil change it was done in a timely manner an accepted a coupon I had notice. When in for a oil change it was done in a timely manner an accepted a coupon I had More

The service department here is great. I had an issue from a prior visit, a tire rotation that didn't get completed for whatever reason. They solved the problem to great satisfaction. I've been here a few tim a prior visit, a tire rotation that didn't get completed for whatever reason. They solved the problem to great satisfaction. I've been here a few times now and the appointment times are very fast. I've always been in and out quicker than they estimate. Knowledgeable staff. My car always comes back very clean. Very, very happy with J Star. More

It took two times to get my issue fixed. Waited a long time before tech came out and a long time to check out. Called twice and never received a call back. Tech also said he would call me to tell me what time before tech came out and a long time to check out. Called twice and never received a call back. Tech also said he would call me to tell me what the status of my car was and didn't More

Cindy was very awesome and much appreciated she kept me updated on what was going on with my vehicle and making sure that I was comfortable while I was waiting for my service to be done updated on what was going on with my vehicle and making sure that I was comfortable while I was waiting for my service to be done More

The dealership is close to my house which makes it very convenient. But, even more impt to me is the ease of scheduling an appt and attentiveness that Nacho has given to me every time i need service. I wou convenient. But, even more impt to me is the ease of scheduling an appt and attentiveness that Nacho has given to me every time i need service. I would highly recommend J Star to othees. More

Great people Very helpful with financing they really Great people Very helpful with financing they really worked on getting us the best financing available with our credit situation Very knowledgeabl Great people Very helpful with financing they really worked on getting us the best financing available with our credit situation Very knowledgeable Great customer service and a huge selection of cars to chose from Service Dept are very flexible and fair pricing A very professional team all around More

My service at JStar was the most awful experience I have ever received from a dealer Not only did they replace parts that I never asked for or approved. But after spending over $3,400 with them I STILL h ever received from a dealer Not only did they replace parts that I never asked for or approved. But after spending over $3,400 with them I STILL have no AC in my Jeep. I have called the service manager and have left serval messages with Abraham and has he return any of them? NO! Not a single one. My last straw was after I returned the Jeep with the same issue where I was told that I was now under warranty for the work they said and failed at, they charged me an additional $170 to diagnose the issue. I had already paid this, they should have caught any problems the first time, why should I be paying an additional fee to figure out what they missed? I would like to find out but I can never get them on the phone. Incompetent doesn’t even begin to define this dealerships staff. They said that they have certified MOPR technicians working there. Really? I am finding that very difficult to believe at this point. I have told my entire Jeep club with over 100 members to stay the heck away from this dealership. They where all shocked by my experience with them. Would you ever go back to this place? More

My service advisor "Nacho" was prompt and helpful with all of my concerns. My vehicle was fixed promptly and I utilized the complimentary to travel home and back. all of my concerns. My vehicle was fixed promptly and I utilized the complimentary to travel home and back. More

I will not be buying a vehicle or stepping foot into this dealership ever again. Very poor service and treatment of customers. Took four hours for my oil change while I made an appointment. They weren’t that dealership ever again. Very poor service and treatment of customers. Took four hours for my oil change while I made an appointment. They weren’t that busy at all. I was very patient. Treated me like I wasn’t even there. More

My jeep patriot needed multiple recall repairs as well as a smog check. Nacho who help me in service was fantastic. Let’s put it this way: at other dealers something always goes wrong. Not only was everythin a smog check. Nacho who help me in service was fantastic. Let’s put it this way: at other dealers something always goes wrong. Not only was everything done right, it was done as promised efficiently and as expected. I am so happy J. star also is a jeep dealer there would be no reason to go anywhere else. Nacho thank you for all of your efforts and by the way, he fit me in on a days notice. Thanks again!! More