J Star Chrysler Dodge Jeep Ram of Anaheim Hills - Service Center

Overall good. They should consider washing customers car before returning it. All higher en dealerships and even most lower end provide that service. Also, I reported a problem with the start/stop system th before returning it. All higher en dealerships and even most lower end provide that service. Also, I reported a problem with the start/stop system that seems to have been forgotten about. For these two reasons, I rated the quality of work low More

Great customer service! I did not have an appointment but Nacho greeted me and made me feel welcome and they took care of my Jeep. Nacho greeted me and made me feel welcome and they took care of my Jeep. More

Had my Jeep in several times to fix a problem with the Stop/Start feature. This time they finally found the problem. Cindy was very helpful, courteous and a pleasure to work with. Stop/Start feature. This time they finally found the problem. Cindy was very helpful, courteous and a pleasure to work with. More

The service department was awesome! Preordered my recall/warranty parts and got me in and out fast with no hassle. There are other dealers closer to me but they don’t have the team that JStar has! recall/warranty parts and got me in and out fast with no hassle. There are other dealers closer to me but they don’t have the team that JStar has! More

Great customer service from Cindy. Went above and beyond, answered all my questions. Service was done faster than expected. My visit was hassle free thanks to her. Cindy seemed like a great person in general answered all my questions. Service was done faster than expected. My visit was hassle free thanks to her. Cindy seemed like a great person in general. More

Amazing service. The whole team from start to finish was great. My car was cleaned in and out. Thank you Jstar. Always a pleasure and everyone makes you feel at home. great. My car was cleaned in and out. Thank you Jstar. Always a pleasure and everyone makes you feel at home. More

Cindy, my service advisor was terrific! She kept me in the loop, arranged my rental car and delivered on every level of excellent customer service! the loop, arranged my rental car and delivered on every level of excellent customer service! More

Cindy always does an excellent job. She’s attentive and knowledgeable and greats me in a friendly manner. She helped me with a previous issue with my Jeep which took months to fix but it finally got repair knowledgeable and greats me in a friendly manner. She helped me with a previous issue with my Jeep which took months to fix but it finally got repaired. I appreciate her. Thank you Cindy! More

Very poor Service! Never follow up about your maintenance ! I went there several times for maintenance and recalls. Jay is friendly ,Nacho is Okay. But Nacho seems not knowledgeable and promis maintenance ! I went there several times for maintenance and recalls. Jay is friendly ,Nacho is Okay. But Nacho seems not knowledgeable and promise to call back for pick up or follow up, but he never calls you back positive , you have to call him again and again , sometimes he doesn't answer the phone instead of voice massage, thought you left him a message, but NEVER call you back. Very poor service... More

Tried several times to schedule and appointment through service. Nobody ever answers or leaves you on hold. Called direct to Abraham and was handled ASAP service. Nobody ever answers or leaves you on hold. Called direct to Abraham and was handled ASAP More