J Star Chrysler Dodge Jeep Ram of Anaheim Hills - Service Center

Work on my vehicle was good. Customer service was fair. Service advisor Jay was cordial, but has opportunity for growth in the area of being personable. Service advisor Jay was cordial, but has opportunity for growth in the area of being personable. More

They took me in on time, and fixed all my problems. Nacho was very helpful. He went above and beyond to help me with a tire selection. was very helpful. He went above and beyond to help me with a tire selection. More

Easy to schedule, timely service and my car was shiny clean afterwards. It was a tight parking lot but that must be the norm in CA. clean afterwards. It was a tight parking lot but that must be the norm in CA. More

JStar completed my upgrades as promised, on time, and for less than I was expecting. I definitely recommend their service department, and I will continue getting my maintenance and upgrades from JStar. less than I was expecting. I definitely recommend their service department, and I will continue getting my maintenance and upgrades from JStar. More

Amazing staff from start to finish!! Loved working with Cindy and meeting a few other great people that were really kind and helpful- thank you! Cindy and meeting a few other great people that were really kind and helpful- thank you! More

The service was average, my Jeep was there for 2 days, I called after a couple hours and the representative couldn’t tell me how long the service would take. Then the following day, I receive a call at 530P called after a couple hours and the representative couldn’t tell me how long the service would take. Then the following day, I receive a call at 530P, requesting to pick up my car which was too late of a notice. When I finally pick up my car the following day, hardly any of the staff were wearing masks. I only saw one woman who was the cashier wearing masks. Just seemed like the company had complete disregard a pandemic was happening. I even asked the woman why no one was wearing masks. She stated, we’re all supposed to be. More

Overall good. They should consider washing customers car before returning it. All higher en dealerships and even most lower end provide that service. Also, I reported a problem with the start/stop system th before returning it. All higher en dealerships and even most lower end provide that service. Also, I reported a problem with the start/stop system that seems to have been forgotten about. For these two reasons, I rated the quality of work low More

Had my Jeep in several times to fix a problem with the Stop/Start feature. This time they finally found the problem. Cindy was very helpful, courteous and a pleasure to work with. Stop/Start feature. This time they finally found the problem. Cindy was very helpful, courteous and a pleasure to work with. More

Great customer service! I did not have an appointment but Nacho greeted me and made me feel welcome and they took care of my Jeep. Nacho greeted me and made me feel welcome and they took care of my Jeep. More

The service department was awesome! Preordered my recall/warranty parts and got me in and out fast with no hassle. There are other dealers closer to me but they don’t have the team that JStar has! recall/warranty parts and got me in and out fast with no hassle. There are other dealers closer to me but they don’t have the team that JStar has! More