J Star Chrysler Dodge Jeep Ram of Anaheim Hills

My service at JStar was the most awful experience I have ever received from a dealer Not only did they replace parts that I never asked for or approved. But after spending over $3,400 with them I STILL h ever received from a dealer Not only did they replace parts that I never asked for or approved. But after spending over $3,400 with them I STILL have no AC in my Jeep. I have called the service manager and have left serval messages with Abraham and has he return any of them? NO! Not a single one. My last straw was after I returned the Jeep with the same issue where I was told that I was now under warranty for the work they said and failed at, they charged me an additional $170 to diagnose the issue. I had already paid this, they should have caught any problems the first time, why should I be paying an additional fee to figure out what they missed? I would like to find out but I can never get them on the phone. Incompetent doesn’t even begin to define this dealerships staff. They said that they have certified MOPR technicians working there. Really? I am finding that very difficult to believe at this point. I have told my entire Jeep club with over 100 members to stay the heck away from this dealership. They where all shocked by my experience with them. Would you ever go back to this place? More

My service advisor "Nacho" was prompt and helpful with all of my concerns. My vehicle was fixed promptly and I utilized the complimentary to travel home and back. all of my concerns. My vehicle was fixed promptly and I utilized the complimentary to travel home and back. More

One of the best experience ever, this dealer is very honest and they treat you with respect and make you feel like one of them honest and they treat you with respect and make you feel like one of them More

I will not be buying a vehicle or stepping foot into this dealership ever again. Very poor service and treatment of customers. Took four hours for my oil change while I made an appointment. They weren’t that dealership ever again. Very poor service and treatment of customers. Took four hours for my oil change while I made an appointment. They weren’t that busy at all. I was very patient. Treated me like I wasn’t even there. More

Had a great experience, staff was friendly and accommodating. Would recommend to anyone looking to buy a new vehicle. Will be going back in the future. accommodating. Would recommend to anyone looking to buy a new vehicle. Will be going back in the future. More

My jeep patriot needed multiple recall repairs as well as a smog check. Nacho who help me in service was fantastic. Let’s put it this way: at other dealers something always goes wrong. Not only was everythin a smog check. Nacho who help me in service was fantastic. Let’s put it this way: at other dealers something always goes wrong. Not only was everything done right, it was done as promised efficiently and as expected. I am so happy J. star also is a jeep dealer there would be no reason to go anywhere else. Nacho thank you for all of your efforts and by the way, he fit me in on a days notice. Thanks again!! More

Lots of variety and good people. A little out of the way for me but they had the vehicle I wanted. Kelvin Perez will treat you right. for me but they had the vehicle I wanted. Kelvin Perez will treat you right. More

Took my jeep in for service for a shifter error and was provided excellent service and the worked around my needs to get things done provided excellent service and the worked around my needs to get things done More

Prompt check in . With Covid , I noticed the service staff did not wear masks so it didn’t feel as if they were concerned with recent Covid issues . staff did not wear masks so it didn’t feel as if they were concerned with recent Covid issues . More

Our salesperson JP Garcia was outstanding. He was helpful and knowledgeable about the Jeep Wrangler Sahara Altitude. JP was patient and answered all my questions to my satisfaction. and knowledgeable about the Jeep Wrangler Sahara Altitude. JP was patient and answered all my questions to my satisfaction. More