J Star Chrysler Dodge Jeep Ram of Anaheim Hills

the team was super helpful . got me in and out real quick no problems jared Chris both super cool dudes . made my dream car a reality appreciate you guys and willl be sending some friends thru! no problems jared Chris both super cool dudes . made my dream car a reality appreciate you guys and willl be sending some friends thru! More

I was really pleased with the level of service. She explained everything to me in advance. I also received recommendations of needed repairs. I've referred other family members. explained everything to me in advance. I also received recommendations of needed repairs. I've referred other family members. More

We decided to take our car to another location. Not a dealer and they told us the dealer locked them from being able to do diagnostics. Now they can not help us so we need to AAA to another dealer to unl dealer and they told us the dealer locked them from being able to do diagnostics. Now they can not help us so we need to AAA to another dealer to unlock. If I could offer less stars I would. I have to keep taking time off from work to have the car moved. Cindy was rude as well. We don’t know what’s going on and she came off annoyed and impatient. That’s her job More

We love the customer service that we were provided at this place. The two guys that helped us were great! They were friendly, helpful, and answered all our questions. On top of that, we got the car we wa this place. The two guys that helped us were great! They were friendly, helpful, and answered all our questions. On top of that, we got the car we wanted and that I’ve been dreaming of. Highly recommend this place! Go see Tim Glenn and Nathan. More

The Wait times for a simple oil change and tire rotation are too long oh, but I guess that's the issue at any dealership. are too long oh, but I guess that's the issue at any dealership. More

Rohil and his team were good. They delivered my car as promised. I was not totally happy with the scratches on the front bumper that were unaddressed as I was promised they would be but aside from that we promised. I was not totally happy with the scratches on the front bumper that were unaddressed as I was promised they would be but aside from that we’re happy with the new car. More

Jay, the service advisor is awesome. Always keeping you Jay, the service advisor is awesome. Always keeping you up to date with the progress of your vehicle. Very professional! I would highly recommend thi Jay, the service advisor is awesome. Always keeping you up to date with the progress of your vehicle. Very professional! I would highly recommend this dealership. More

Very professional explained every thing about the recall notice. When in for a oil change it was done in a timely manner an accepted a coupon I had notice. When in for a oil change it was done in a timely manner an accepted a coupon I had More

UPDATE: after posting this review, I began receiving angry text messages from Adrian: I quote, “Waaaaa waaaaa, my car was dirty, waaaaa...” and, “You’re truly a sad man, good luck with your poor-mans Ra angry text messages from Adrian: I quote, “Waaaaa waaaaa, my car was dirty, waaaaa...” and, “You’re truly a sad man, good luck with your poor-mans Range Rover.” This is the culture cultivated at J Star and will help in understanding my experience noted below. Ohhh, where to begin with this ragtag floperation. I called and gave them a two-hour notice that my wife and I were coming to see a used 2018 Land Rover – they said it would be ready. We arrived to a filthy vehicle and a saleswoman that announced immediately that she knew nothing about the truck. Remember, she works on commission. We liked the Rover, she apologized about how dirty it was, and we sat to discuss the purchase. On the test drive, the trucks TPS was tripping one of the sensors and needed to be fixed. Tim (Sales GM) asked if it was okay to keep the truck overnight, have the sensor fixed, have the vehicle detailed and delivered by 1pm the following day. We agreed. Next day, no phone call to explain a problem, just silence. So, I called around 2pm and Adrian (the dealership lackie) said that it wasn’t ready and that it would be delivered in the evening. For reasons not clearly explained (something about not trusting the porter that was on duty), the vehicle was going to have to be delivered the following morning. At noon, two days after the transaction, I sent Adrian a text message checking on delivery. No response. At all. Silence. (side note, off that guy, he’s useless). Tim surfaces that afternoon to push the delivery to that evening. To add comedy, my wife says, "I feel dirty dealing with these people, I'm going to look over the sales contract carefully." During my call with Tim later that day, we go over my disappointment in the $3,100 my wife found that was added to the deal for ELO (GPS tracker) and ceramic paint protection, and he explains, “Are you sure Dawn didn’t go over this with you? It’s written in the deal sheet and she didn’t review this? I didn’t review it with you because I thought she did.” Let’s pause: the person in charge of finance is pushing off accountability to the saleswoman. Huh… moving on, he then says, “Look, I don’t like these charges added to the deal, either, but we competitively price these vehicles and it’s hard to make money on them, so this helps us.” That was mind-numbing how effortless that dribble spilled out of his used car salesman mouth. Tim also said he would offer me 2-3 years of service to make up for the shortcomings. That's never happened. Three things on the delivery: 1. The vehicle arrived just as dirty as the day we first saw it – 2. There was only one key – 3. The TPS sensor was not fixed. They did nothing on a $63,000 purchase but process paperwork, deceptively add charges to the deal and failed to disclose the vehicle had only one key. LA and Orange counties have an asston of dealerships to bring your business to – J Star isn't one of them. More

Just when I thought J Star CDJR of Anaheim Hills couldn't get any better, they proved me wrong. Finance called me 6 days after I financed my new car to let me know that they found a better rate for me and de get any better, they proved me wrong. Finance called me 6 days after I financed my new car to let me know that they found a better rate for me and decreased my payments $40 a month! The savings will be greater over the long run and less interest will be paid. This will be my forever dealership!! I love J Star CDJR of Anaheim Hills! More