J Star Chrysler Dodge Jeep Ram of Anaheim Hills

Extremely poor customer service. Management does nothing to check on their customers experience or improve. They do not honor their COVID commitments, as many staffers do not wear masks or sanitize the car to check on their customers experience or improve. They do not honor their COVID commitments, as many staffers do not wear masks or sanitize the car as they initially stated. My service advisor did not return my calls, so the woman answering the phone, Cindy, had to help me. She was amazing. More

I called early in the morning to request an appointment to have my new car serviced. The receptionist that took my call was very courteous. I got an appointment the same day and took my car to the dealersh to have my new car serviced. The receptionist that took my call was very courteous. I got an appointment the same day and took my car to the dealership. The service tech that helped me, Nacho, was very courteous and promptly processed my request. By noon the problem had been diagnosed and repaired. Can't ask for any more than that. More

Great service all around the whole team and nacho took care of me, nacho was on top of it and made everything smooth, great guy and helped me.out on all my needs care of me, nacho was on top of it and made everything smooth, great guy and helped me.out on all my needs More

The experience at J Star is like working with your family. They make the buying experience a comfortable process not like other dealers. Dawn and James are just very professional and real pleasure to family. They make the buying experience a comfortable process not like other dealers. Dawn and James are just very professional and real pleasure to work with. The entire staff at J Star including the owner are just exceptional! More

PERFECT CUSTOMER SERVICE ! Got my car taken care of and gave me a free complimentary free vacuum and car wash technician left my car running like brand new and service advisor nacho did an amazing job! gave me a free complimentary free vacuum and car wash technician left my car running like brand new and service advisor nacho did an amazing job! More

Amazing Customer Service, Very Fast & Professional Dealership. Thanks Again For Everything Guys! All the employees that work there are super nice and helpful! I would highly recommend this dealership Dealership. Thanks Again For Everything Guys! All the employees that work there are super nice and helpful! I would highly recommend this dealership to everyone i know looking for a car More

Cindy did a great job listening to my concerns and get my vehicle fixed. Great customer service. The loaner car was a great help. I really appreciate all the help. vehicle fixed. Great customer service. The loaner car was a great help. I really appreciate all the help. More

My service representative did a great job. She listened and executed everything I need done on my 2019 Ram 1500. She ordered the parts needed to resolve an outstanding issue. Communication was good and sh and executed everything I need done on my 2019 Ram 1500. She ordered the parts needed to resolve an outstanding issue. Communication was good and she did what she said she would do. On top of all of that she was pleasant. Today service at most businesses seems streamlined and cold due to Covid19 but she made the experience more personalized. More

Customer service was excellent. Everyone I interacted with was extremely friendly and professional. Great experience and I ended up with the vehicle of my dreams Would! Would definitely recommend to anyo with was extremely friendly and professional. Great experience and I ended up with the vehicle of my dreams Would! Would definitely recommend to anyone looking to purchase a vehicle! More

Love this Place. Buy all my cars there and have all them serviced with them. they do a great job all the way around. I greatly appreciate all they do and highly recommend them. serviced with them. they do a great job all the way around. I greatly appreciate all they do and highly recommend them. More