J. Pauley Toyota

Given the worst customer service from here. Ordered a part for my car 2 1/2 months ago and they won’t allow me a refund. We called to cancel the part obviously they never did. Every time we cam Ordered a part for my car 2 1/2 months ago and they won’t allow me a refund. We called to cancel the part obviously they never did. Every time we came here they would make us wait 2 hours max and completely ignore what we needed help with. All they said was “We can’t do anything about it. We have your money and you won’t receive a refund.” More

Great service, I was in and out in less than 30 minutes. I will be going back! I will be going back! More

Good service advice explaining very clear and answered all my questions.after the service I did test my vehicle and everything work. I recommend this dealer all my questions.after the service I did test my vehicle and everything work. I recommend this dealer More

BEWARE! I took my car in to get an oil change ONLY. After a while the service guy comes in tells me I need a new battery for $169 I said no thanks then I cou I took my car in to get an oil change ONLY. After a while the service guy comes in tells me I need a new battery for $169 I said no thanks then I could tell that didn't set very well with him. So he starts on my paper work and checks me out he said that will be $103 I said what else did you do besides the oil change he said we rotated the tires. I said I didn't ask for tire rotation he said yes you did I said no sir I just wanted an oil change. I get my tires taken care of at a local tire company with free rotation. So he said well we did the work already I said I don't care I didn't request a rotation. He changed very quickly from friendly to not friendly. I ask to talk to the manager I then let him know what happen It didn't seem to effect him. They removed it off my bill. I then left when to get my battery checked they said the battery was fine and did not need another battery. Got to looking at by tires where they said they rotated them and seen they didn't do that. You see I have two marks on my rear wheels not the from they two wheels were still on back never rotated the tire. Just letting you know be careful. Do not fall for their scam. Sorry J. Pauley Toyota I WONT be back!!! EVERYONE BE CAREFUL!!!!! More

Work done and problem solved. It does not take much time to complete the service. It does not take much time to complete the service. More

My car broke down on the highway and was towed to J Pauley Toyota. They are capable, considerate, and honest. They worked well with me, even though I am not local. I can't say enough good about Heat Pauley Toyota. They are capable, considerate, and honest. They worked well with me, even though I am not local. I can't say enough good about Heather. She was very helpful. More

Excellent work and they keep you updated on your vehicle. Very easy to work with! Very easy to work with! More

Good service department people are friendly professional and it’s always clean and they have coffee on stand by and it’s always clean and they have coffee on stand by More

Great service. Did not have an appoint but was able to use Express maintenance and the job got done quickly and professionally. They even called about a minor iss Did not have an appoint but was able to use Express maintenance and the job got done quickly and professionally. They even called about a minor issue which I was able to get fixed saving another trip later. Friendly and professional staff. More