J. Pauley Toyota

BEST BUYING EXPERIENCE AGAIN! I’LL ALWAYS GO BACK TO JLAULEY TO DO BUSINESS, LOVE BEING TREATED LIKE FAMILY & THEIR FAIR PRICES & RELIABILITY!! THANK YOU JPAULEY TOYOTA, FT SMITH, I’LL ALWAYS GO BACK TO JLAULEY TO DO BUSINESS, LOVE BEING TREATED LIKE FAMILY & THEIR FAIR PRICES & RELIABILITY!! THANK YOU JPAULEY TOYOTA, FT SMITH, AR. More

I was a walk in for a service and tire rotation and a possible flat repair. I explained to the service tech at the desk that i had been to a tire shop the day before due to my tire pressure indicator com possible flat repair. I explained to the service tech at the desk that i had been to a tire shop the day before due to my tire pressure indicator coming on. I told him the tire shop advised that the pressure gauge was sensitive and that all was well with my tires after they put air in three of them. I told the service tech @toyota that my sensor light had come on again as I was leaving home to go to toyota for a service. he said it would be a couple of hours and i told him i would wait. After an hour I looked out to see if my car had been moved and it hadn't however, from there i could see the left rear tire was almost flat. I advised the tech that the tire was going flat. He got the car moved to a rack. After waiting for another 2 hours and 45 minutes I approached the service desk and said to the tech, "seriously." He said "I will have to go and see if it is ready" and I replied ok. within a couple of minutes the tech was back with the paperwork for payment and said it would be brought up in a few minutes. I paid the bill and when my car was brought up I left. I feel like 3 hours and 45 minutes is an unreasonable amount of time to have to wait for a service, tire rotation and flat repair. As i was leaving i overheard the service tech telling someone else that the mechanic was jumping back and forth between four vehicles. Well I thought therein lies the problem, taking too many customers with too few mechanics and why not finish one vehicle before moving to the next and holding several people hostage at a time. There were many other customers with extremely long wait times. I would have rather been told that they could not get to it due to customers with appointments or other walk ins before me. Before you ask, I did not have an appointment because my last two services at this dealership I had appointments and still had longer than normal wait times so I figured it didn't matter about appointments they would take customers as they arrived. I am not mad at the service tech as there were alot of customers there waiting also longer than normal times. Whatever the policy for getting things done on Saturday morning it doesn't seem to be working for customers. Atleast not this one. I will take my vehicle to another location for service. I just feel like someone in the toyota dealership should know. An unhappy customer. More

They seemed rushed and initially didn’t service vehicle as per manufacturer recommendations. Once I told them I had extended warranty they replaced the cabin and engine filters. Not sure why they didn’t do as per manufacturer recommendations. Once I told them I had extended warranty they replaced the cabin and engine filters. Not sure why they didn’t do it to begin with. I had to wait a little while longer. And I was told the receipt would be mailed to me. More

Ridiculous ! ! We had a appt at 8:20 to just get my oil changed only !! And we were there for 1:40 Then we wait 10 minutes for them to bring our paperwork so ! We had a appt at 8:20 to just get my oil changed only !! And we were there for 1:40 Then we wait 10 minutes for them to bring our paperwork so we could check out ! Will not ever do that again ! We bought 4 runner in 2011 and you are the only one to change oil. I am done with that !! More

Thank you, Austin, for understanding the problem and explaining the cost. An appointment was available on my schedule. The service are was clean inside and out. explaining the cost. An appointment was available on my schedule. The service are was clean inside and out. More

Professional and courteous! WILL buy there again. Thank you Michael and Curtis. Loved everything about our purchase there WILL buy there again. Thank you Michael and Curtis. Loved everything about our purchase there More

Fast, Excellent and on-time service. Staff ate friendly and courteous. Waiting area is comfortable. Staff ate friendly and courteous. Waiting area is comfortable. More

Performed the needed repairs in a timely manner at a fair price. They were able to take the appointment the same day as called in. price. They were able to take the appointment the same day as called in. More

Courteous, knowledgeable, and informative. Clarified all items done what should be done in the future Clarified all items done what should be done in the future More

The dealership was very prompt on working on my Tacoma. The staff was excellent, the only complaint they forgot my little sticker that says when the next service should be. The staff was excellent, the only complaint they forgot my little sticker that says when the next service should be. More