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J&M Automotive
Naugatuck, CT
1,804 Reviews
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1,804 Reviews of J&M Automotive
April 02, 2023
I would never recommend anyone to go to J& M. All the bad jokes that you hear about used car salesmen are true....especially the salesmen at J& M. I would prefer to drive a bicycle than drive a All the bad jokes that you hear about used car salesmen are true....especially the salesmen at J& M. I would prefer to drive a bicycle than drive another car purchased from these "wheeler and dealers." My story: I worked with LOU ( salesman ) His business card with his handwritten ..... Out The Door Price of 37,800 ....on a truck that I wanted to purchase. It was a cash sale...little to no documentation was required. When I received the official invoice for the truck by BRAD ( manager) my "Out the Door "had changed from 37,800. to 38,514.31 I was billed... $598 for document fee.... NEVER DISCUSSED UP FRONT AND TRANSPARENT. When I brought up the difference, Brad claimed that Lou had made a "SIMPLE MISTAKE"..... off by 714.31 They refused to honor their original salesman written quote . After three days of being dissatisfied with their lack of integrity, I went to the owner ( MIKE) Dont waste your time. He is above responding to customer emails with the facts I documented Tells you how seriously he takes customers service. Lack of accountability starts at the top. Brad said that he had to "pull his pants down" in order to give me the final price he did. Really? Must be very little holding up his pants .... My final invoice was 37,982.56....still not matching the original price given to me. BOTTOM LINE: J& M refused to sell the auto at the salesman's quote This is bad business The only saving grace was Steve, the salesman who finalized my payment. He was polite, courteous and responsible. Despite any spin or false tale they will tell you....it is my suggestion you do your own due diligence if you want to due business there Remember: "Pulling the pants down" is synonymous with the oldest profession in the history of the world. Louis Nichole More
by louis Nichole
Employees Worked With
Steve magura 4 stars, Brad Baumhor, Michael Conlon, Lou Calabrese
June 23, 2022
I just bought a car! ! J&M met all of our car shopping needs with competence and a smile. The entire experience was a pleasure from start to finish. I especially want to ! J&M met all of our car shopping needs with competence and a smile. The entire experience was a pleasure from start to finish. I especially want to acknowledge our saleswoman Sue Janelli and Steve Magura who helped with the financing for their exceptional care. I will definitely be back for my next car purchase! -Shannon P. More
by ShannonP.
Employees Worked With
Sue Janelli, Steve Magura
June 23, 2022
My salesperson Sue Janelli was professional, knowledgeable and extremely helpful. She had a knack to narrow down exactly what I wanted. I had been to another dealership earlier that offered me w knowledgeable and extremely helpful. She had a knack to narrow down exactly what I wanted. I had been to another dealership earlier that offered me what I knew to be an unfair trade in price. J & M gave me a fair price for my trade in immediately. Over to the finance team Steve was just as competent & personable as Sue. He patiently gave me many options for structuring my loan , different lenders and rates. He made the boring financial process feel like a breeze. This has been the best and easiest car buying experience in my life ! I would recommend this dealership to everyone. More
by jcrane
Employees Worked With
Sue Janelli, Steve Magura
May 13, 2022
These people were very customer oriented right from the start. From the internet sales manager calling to set up the visit, making sure the car was pulled front and center, to the sales person and manager start. From the internet sales manager calling to set up the visit, making sure the car was pulled front and center, to the sales person and manager who were stress free and no pressure. They can handle everything in house and are fair with trade in value. As long as you know your budget and reasonable trade in value there shouldn’t be any surprises. Honestly the least stressful car buying experience I’ve had. A+, would recommend! Justin More
by Justin
Employees Worked With
Brad Baumhor, Dannielle Cureton, Bob Russo
April 04, 2022
This place hands down was one of the best experiences at a dealership I’ve ever had. We worked with Amy and she was absolutely amazing. I was able to take my car home the same day. We had our puppy with us a dealership I’ve ever had. We worked with Amy and she was absolutely amazing. I was able to take my car home the same day. We had our puppy with us since we drove almost 2 hours from New York. They are very dog friendly so our little girl had a blast with all the staff. If there was more than 5 stars I’d give it to them. Dealerships are normally a painful experience. Not here! Highly recommend!! More
by Jazlearg4
Employees Worked With
Amy Smith
February 16, 2022
No haggling over price. Car delivered on time, easy & clean transaction. Nice team, gave me a great trade-in for my BMW wagon. Car delivered on time, easy & clean transaction. Nice team, gave me a great trade-in for my BMW wagon. More
by BwayJack
Employees Worked With
Rich Grassi, Michael Conlon
November 20, 2021
J&M Automotive was wonderful! We worked with Vinny and he was awesome!! No pressure and got us into a better vehicle then we thought we could get in our budget! Steve the financial manager was also awesome t was awesome!! No pressure and got us into a better vehicle then we thought we could get in our budget! Steve the financial manager was also awesome to work with! We truly recommend them :) Thanks J&M Automotive! More
by Jon & Shavonne
Employees Worked With
Steve Magura, Vinny Petta
