J&M Automotive

Awesome car buying experience My husband and I were in search of a second vehicle. After a few friends and family recommended J & M, we decided to check them out. We are so happy w My husband and I were in search of a second vehicle. After a few friends and family recommended J & M, we decided to check them out. We are so happy we did. Sue Janelli immediately came out to greet us. Her down to earth, relaxed and no pressure demeanor put us immediately at ease. You can tell she genuinely wanted to help us find the perfect car to match our needs. She was very attentive and made sure the whole process went smoothly. We will definitely come to J & M from now on, and we recommend this dealership to anyone looking for a used vehicle! More

Great car buying experience I found the whole car buying process at J&M to be rather seamless. There was a slight issue with the tires when I went to pick up my car, but they we I found the whole car buying process at J&M to be rather seamless. There was a slight issue with the tires when I went to pick up my car, but they were quick to resolve the issue to guarantee I was completely satisfied before leaving the lot. Overall, I had a great experience and would recommend J&M to anyone looking for a used car. More

Wonderful & Easy I sent out various inquires to various dealers in the area via internet and this dealership was the only one who was quick to respond. We filled out a I sent out various inquires to various dealers in the area via internet and this dealership was the only one who was quick to respond. We filled out a credit application online at 9:00pm and we were approved the next morning by 10:30am. We received a response email back from sales in an hr which was 10:00pm. This dealership is awsome and so was our sales representative Paul. Paul was very friendly and very welcoming at the time of our visit to J & M Auto. I highly recommend this dealership and Paul as a sales representative. Our experience was overall the best we ever had. Thanks again Paul, Dannielle, & Ken. More

A+ Dealer No pressure environment. I strongly recommend this dealer to anyone searching for a used car. They make me feel comfortable with the all process of bu No pressure environment. I strongly recommend this dealer to anyone searching for a used car. They make me feel comfortable with the all process of buying a car. I'll be back for my wife next car soon. Thanks to Paul and Dannielle for all the help . More

Quick, easy and pleasant. I found myself needing a vehicle in a very short amount of time after having totaled my everyday driver. I was met by Paul in the parking lot and exp I found myself needing a vehicle in a very short amount of time after having totaled my everyday driver. I was met by Paul in the parking lot and explained my situation to him. He was very polite and quite entertaining. I made him aware that my new car must be Jeep with a particular trim package. He made me a promise that he'd get me into one within the week and then he did just that. Within one weeks time I was driving home the exact jeep I'd been looking for. The rest of the staff were just as pleasant to work with. I will be recommending my friends and family to buy their next vehicles from J&M automotive More

Worth the 1.5hr drive!!! I spent 2 months going from car search site to car search site looking for an exact model of suv. When J&M popped up on a larger site because they had I spent 2 months going from car search site to car search site looking for an exact model of suv. When J&M popped up on a larger site because they had a '11 Chevy traverse ltz, again I want you to know I literally searched from coast to coast for the right one, priced right. After sitting on it because of a past experience with a dealer much closer to me I decided to call J&M and see if it was still in there large inventory. After reading other reviews from customers I decided I wanted to do business with Sue Janelli, best decision I've made in a long time. I called and found they still had it, I put a deposit on it so no one would buy it, my family and I took the 1.5hr drive the next day. We arrived to a VERY busy dealership, not realizing they had two lots Sue and our test drive was at the other one just up the street. We got there and there it was right out front waiting like she said it would be. After a stress free test drive and nice honest conversation with Sue we got back and addressed minor issues we had with the car, she got them taken care of immediately. We asked if we could take it home same day, she checked on it once again immediately and after a check in the shop she said no problem. So now came the numbers, honestly this was the busiest dealership I've ever been to, we waited to get to Ken Nelson because of the amount of people buying cars. A stress free visit in his office, an extended warranty and 20 signatures later, and of course a call to the insurance company we were leaving with our new (used) car! I honestly went here because of the reviews I read on there site, and they weren't all good so that's why I trusted them. Everything I read was true, stress free, family environment, lots of selection, no B.S.! Sue was great and I'd recommend her to anyone, the dealership renewed my faith in car buying. A word to the wise if you see a car you like don't wait, the other two I had picked out online were already sold when we got there. Thanks Sue and Ken for the great experience and our great SUV! More

Great from the moment you walk through the door Having been to several dealerships, when we entered J&M we were greeted immediately, were seen by a salesperson immediately, and every step of the way Having been to several dealerships, when we entered J&M we were greeted immediately, were seen by a salesperson immediately, and every step of the way felt that our needs were attended too. Even when our chosen vehicle wasn't even on the site the communication about its status was prompt, open, and complete. All our concerns with the car were addressed by J&M, and working with Brad was a thoroughly pleasant car buying experience. More

VERY SATISFIED CUSTOMER, GREAT SELECTION & PRICE!! PAUL WAS VERY PROFESSIONAL, FRIENDLY, PATIENT & THOROUGH. HE EXPLAINED EVERYTHING ABOUT THE CAR. HE MADE THIS CAR BUYING EXPERIENCE EASY, ENCOURAGING, PAUL WAS VERY PROFESSIONAL, FRIENDLY, PATIENT & THOROUGH. HE EXPLAINED EVERYTHING ABOUT THE CAR. HE MADE THIS CAR BUYING EXPERIENCE EASY, ENCOURAGING, & FUN! THANK YOU PAUL! More

Completely satisfied, totally awesome!! Paul, Ken, Danielle and Cassandra you guys are great! It was a pleasure doing business with you all and I would absolutely recommend anyone looking to Paul, Ken, Danielle and Cassandra you guys are great! It was a pleasure doing business with you all and I would absolutely recommend anyone looking to buy a new vehicle to go to J&M Naugatuck!! Thank you Paul for being straight forward with me from start to finish, I love your energy and your drive! you keep up the good work!! More

Car buying process made easy J & M had a huge selection of very good used vehicles to choose from and Paul G. from Sales helped me find a vehicle that suited my needs very quickly J & M had a huge selection of very good used vehicles to choose from and Paul G. from Sales helped me find a vehicle that suited my needs very quickly. When we found that there was a recall on the SUV I wanted to purchase, he sent it to a dealership to have the work performed and had it back and ready for me within 2 days. This and the fact he came in on his day off to finalize the deal for myself and another buyer, shows the kind of service this dealership provides. Thanks also to Dannielle, Steve and the rest of the staff. I've never written a review before, but they made it easy and I would recommend this dealership to others who are considering buying a used vehicle. More