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J&M Automotive
Naugatuck, CT
1,806 Reviews
Since opening our doors in 1987, we have maintained a commitment to our customers offering ease of purchase and an extensive inventory of pre-owned cars and trucks. Our mission is to exceed your expectations before, during and after the sale. We offer a variety of financial institutions to handle your automotive loan, and also have extended service contracts with coverage for your vehicle for up to four years or an additional 50,000 miles. Our team of dedicated sales associates provides a convenient and comfortable experience delivering top quality, hand selected vehicles at affordable prices.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 1,806 reviews
September 23, 2016
Sold faulty goods My family was sold a used car here. Within 20 miles of the dealership, multiple faults became apparent and things started breaking down. It's a shame My family was sold a used car here. Within 20 miles of the dealership, multiple faults became apparent and things started breaking down. It's a shame that despite persistent and constant contact with the dealership since, they are unresponsive, unhelpful...pretty much uncaring. 'Sold as seen' seems to be their catchphrase. What should have been a positive experience turned out to be a $17,500 disappointment within minutes. It's going to cost us a lot to fix mistakes inherited from this used car lot. I would personally advise being really careful when buying from Brad Baumhor specifically or this dealer in general if our experience is anything to go by. Don't buy. I'm happy to provide evidence of communication or lack of. More
by olbin1
Employees Worked With
Brad Baumhor
September 18, 2016
Convienet and enjoyable Ray was very honest and helpful in guiding me to find the right car for my family, but also practical for my job. He was not "pushy" at all, but very Ray was very honest and helpful in guiding me to find the right car for my family, but also practical for my job. He was not "pushy" at all, but very suggestive, he let me make my own decisions, and provided me with practical solutions. I would recommend Ray and the whole J&M team to anyone I loved and cared for. Over all it was a great experience! More
by #rayistheman
Employees Worked With
Ken Nelson, Ray Demers
September 16, 2016
Hassel free car buying Ray and Ken were instrumental in making my car buying experience speedy and hassle free. I will definitely recommend J&M to my friends and family. Ray and Ken were instrumental in making my car buying experience speedy and hassle free. I will definitely recommend J&M to my friends and family. More
by Car guy Ray
Employees Worked With
Ken Nelson, Ray Demers
September 15, 2016
Treating me like I was family Great experience love all the cars gave great info on the cars.. the prices on the cars was very excellent I did purchase a car there today and I will Great experience love all the cars gave great info on the cars.. the prices on the cars was very excellent I did purchase a car there today and I will tell all my family and friends about this place More
by Honeydip111
Employees Worked With
Ray Demers
September 15, 2016
Excellent experience! Ray was wonderful! We''l be back for f Ray,the sales person that worked with us, was very attentive to our needs. There was no "salesman pressure". He let us explore the car we were interes Ray,the sales person that worked with us, was very attentive to our needs. There was no "salesman pressure". He let us explore the car we were interested in and then when we needed him to assist us, he was right there on the spot! He was very informative answered each and every question. Very helpful as this auto was purchased by a person that lives in the UK and the USA. Very easy to work with and the whole purchasing/pick-up of vehicle was effortless and very smooth. On top of that car was sparkling and had a full tank of gas! J&M is a class act dealership! We'll be back in the future! More
by Chrysc
Employees Worked With
Steve Groppi, Ray Demers
September 09, 2016
Purchasing a vehicle Steve M. made buying a car easy for me he helped a lot. It was a fast transaction and i was on the road in no time. Steve M. made buying a car easy for me he helped a lot. It was a fast transaction and i was on the road in no time. More
by Crespo113
Employees Worked With
Steve Groppi, Steve Magura
September 09, 2016
Great job! The team was very respectful and knowledgeable. Enjoyed working with Ray. He was very responsive any time I had a question. Enjoyed every minute of it The team was very respectful and knowledgeable. Enjoyed working with Ray. He was very responsive any time I had a question. Enjoyed every minute of it! More
by Ck3455
Employees Worked With
Steve Groppi, Ray Demers
September 05, 2016
Service above and beyond! I am writing to compliment two sales acciciates at J & M. First let me say that neither of them was the sales person I had purchsed my car through, an I am writing to compliment two sales acciciates at J & M. First let me say that neither of them was the sales person I had purchsed my car through, and yet when I went back on a day my salesperson was off, both Seth Brown and Ashley McCowan went out of their way to assist me. They were friendly and courteous and more importantly they did evertything possible to resolve my dilema. Seth promised to follow up with a phone call the next day and not only did that but then had my wife bring the car to him so he could remedy the problem. If you are looking for excellent service and people who are willing to go out of their way to please the customer than ask for Seth or Ashely and you won't be disappointed! More
by John
Employees Worked With
Seth Brown, Ashley McCowan
September 03, 2016
Great experience Great dealership , trustworthy, great prices, lots of cars to choose from. Everyone was very friendly, took care of any concerns we had. Just a great Great dealership , trustworthy, great prices, lots of cars to choose from. Everyone was very friendly, took care of any concerns we had. Just a great experience and awesome dealership. More
by Vanessamejia75
Employees Worked With
Steve Magura
August 30, 2016
Great Experienced! We had a great experience with J&M Auto, Ray (sales) and Steve (finance) were friendly and efficient. The entire process was painless! Thank you to We had a great experience with J&M Auto, Ray (sales) and Steve (finance) were friendly and efficient. The entire process was painless! Thank you to all! More
by Sarah
Employees Worked With
Steve Groppi, Ray Demers
