J.C. Lewis Ford - Service Center

Service Department The battery light was coming on. Took it to the service department to have them check it out. They determined the alternator was in need of replacemen The battery light was coming on. Took it to the service department to have them check it out. They determined the alternator was in need of replacement. The one they had obtained was not working properly, so they overnighted a brand new one. Chase kept us informed of the above and the Ford was fixed the next day. More

Excellent Customer Service I took my 2013 Ford Edge into J.C. Lewis for serive on the front passanger suspension. Dontae was my service rep and took excellent care of me. I had I took my 2013 Ford Edge into J.C. Lewis for serive on the front passanger suspension. Dontae was my service rep and took excellent care of me. I had a very short wait before I was put into a rental car thru enterprise. The staff was very friendly to me. MY car was repaired within one day after dropping it off. Super fast service and excellent customer service! Plus my car was still under warranty and I had no charge for the service! Thanks again Dontae you REALLY took care of me! More

Excellent, Knowledgeable Service I have a 2013 F-350 DRW that was due for an oil/filter change along with fluids, and tires checks. I was able to make my appointment on JC Lewis' webs I have a 2013 F-350 DRW that was due for an oil/filter change along with fluids, and tires checks. I was able to make my appointment on JC Lewis' website very easily. When I arrived the day of the appointment, I was met quickly and efficiently by Darryl. Services were performed while I waited and completed rapidly. The entire process took ~ one hour and all went well. I feel very confident in letting JC Lewis work on my vehicle. More

I stopped in from out of town with an overheating problem with my pick up. They looked at it promptly, which was great because I had to leave town the next day. After a couple of hours or more troubleshooti with my pick up. They looked at it promptly, which was great because I had to leave town the next day. After a couple of hours or more troubleshooting, they could not pinpoint a problem, other than I had been towing a trailer. My return trip of over 1000 miles went trouble free. They were kind enough to not charge for the service even though I tried to pay. The service and help were fantastic! More

My experience with Darryl Smith has always been very positive. He is professional and knowledgeable. I trust his judgement and know when I leave my car with him the job will be done correctly. I wasn't positive. He is professional and knowledgeable. I trust his judgement and know when I leave my car with him the job will be done correctly. I wasn't always pleased with the service that I received at JC Lewis, but in recent years the service has greatly improved. Darryl Smith has been instrumental in changing my opinion. Thanks Darryl for DRIFT! More

I made a scheduled appoint for the Ford "Works Package" and a down load of the computer for any codes. Chase Roble did an excellent job of getting my vehicle completed and I was out the door in a Package" and a down load of the computer for any codes. Chase Roble did an excellent job of getting my vehicle completed and I was out the door in about 1-hour. As a Director of Customer Service for my employer I appreciate good talent and a genune care of customers. I will return to JC Lewis Ford in the future for service work and there could be a "New" 2015 Mustang on the horizon from sales standpoint. More

Excellent service staff! Very friendly staff that keeps you informed as to the progress of your service, and if anything else has been identified during their multi point inspection. Great dealership, and you informed as to the progress of your service, and if anything else has been identified during their multi point inspection. Great dealership, and one I would highly recommend to anyone looking for service for their vehicle or looking to purchase a new our used car or truck! More

I made the appointment over the internet and would rather have selective a specific time. None the less I did get prompt service. It was the middle of the day and I anticipated the wait of approximately 1 have selective a specific time. None the less I did get prompt service. It was the middle of the day and I anticipated the wait of approximately 1 hour and 45 mins. More

I have a 2010 Ford Edge and I have always brought my vehicle in for services at J.C. Ford service center. The service is great especially Chase, he is my service guy who always takes care of me when I c vehicle in for services at J.C. Ford service center. The service is great especially Chase, he is my service guy who always takes care of me when I come in whether it's for an oil change, tires, and recently my brake pads. I can trust him on his a advice and that's why I will continue to come back! More