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222 Reviews of J.C. Lewis Ford - Service Center
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August 22, 2014
Great In & OUT Time for Service! Had two safety recalls from Ford and J.C. Lewis Ford Service took care of my car in less than 2 hours! entered service center at 7:30am and was back Had two safety recalls from Ford and J.C. Lewis Ford Service took care of my car in less than 2 hours! entered service center at 7:30am and was back on the road at 8:45am. Thanks J.C. Lewis ford service and customer service! More
by chemicalman588
Employees Worked With
LaShonda Wallace-McLain, Darryl Smith
August 01, 2014
Unorganized and unresponsive My experience was very frustrating from the time I showed up for my appointment. I was there on time, but there wasn’t anyone available for 20 minute My experience was very frustrating from the time I showed up for my appointment. I was there on time, but there wasn’t anyone available for 20 minutes to ask why I was there. Everyone was either running around or as it appeared, they were keeping their head down so they wouldn’t have to address me. It took three days to fix a simple item, which I understand things take time, but it was very upsetting to me when I was told my vehicle would be ready in the AM and I never received a phone call during the day telling me to come and pick up my vehicle. I had to call at 5pm and I was told it was ready and has been. He said he thought he left me a voice message. I waited all day for my vehicle and kept folks on standby to take me to the dealer. More
by timlaux2002
Employees Worked With
June 28, 2014
Slow Unorganized Disorder I stopped by without an appointment on Tuesday to see if they had time to service my F150. They said they did have time, but it would take a couple of I stopped by without an appointment on Tuesday to see if they had time to service my F150. They said they did have time, but it would take a couple of hours. I brought work with me so this was no problem so I left them my truck and went into the waiting area. They called me on my cell phone 2 and a half hours later so I walked down to the service counter. It took them a while to find my keys and then they couldn't find me in their computer either so they said the work was for free this time due to the confusion. I left very happy until I stopped to gas up and noticed my tires hadn't been rotated, my oil was dirty, and my oil filter still had red clay on it from a month before. They let me leave the dealership without even working on my truck. I drove back to the dealership to let them know what had just happened and they apologized and asked if they could have a second chance to make it right. Beyond my better judgment, I said they could make it up on Friday and we made an appointment. I brought it in 10 minutes before my scheduled appointment and still sat in there for over 2 hours before they could finish and oil change and tire rotation. Everyone in the waiting room was complaining about how slow they were. I wasn't extremely upset until I saw two different people that had brought their cars in after me get called up earlier. While I don't remember the names of the service staff I dealt with during these two visits, by looking at the pictures it looks like it was James Godwin (it says sales by his name, but I still think he was who I dealt with on the first visit) and Calvin Turner (second visit). They were both nice and courteous to me and apologized for the issues. I've always known this dealership was slow, but they seem to be getting worse. I've finally decided that I will drive the extra mileage to take my vehicle to Hinesville if I need a dealership to work on it and just let one of the local shops change my oil and do minor stuff for me. More
by odombri
Employees Worked With
Calvin Turner, James Godwin
June 24, 2014
Great service I needed an oil change and had a coupon and no appointment. Before I got out of car, 2 men were already working on checking my tires depth and pressur I needed an oil change and had a coupon and no appointment. Before I got out of car, 2 men were already working on checking my tires depth and pressure. altogether it took 1 1/2 hours to have the oil changed and everything checked thoroughly. Great job! More
by bbrown5
Employees Worked With
barry
June 17, 2014
Customer Service was outstanding I just want to say that I had my car towed to Ford because the battery I thought had died going through my warranty they called Out Bluewater Towing. I just want to say that I had my car towed to Ford because the battery I thought had died going through my warranty they called Out Bluewater Towing. Somehow during the tow my car had acquired grease marks in my car. After contacting Bluewater towing and they refusing to do anything about it I wrote an email to Mgr at JC Lewis Ford about not using Bluewater ever again and the reason for it cause my warranty came with the towing. Mike Offer replied back to me immediately and took care of the situation at hand that I was upset about. I have bought all my cars from there in the last 14 yrs and will continue to do so just because of the outstanding customer service I have received. Chase in the svc dept went above and beyond to make sure I was taken care of properly while there on numerous occasions. Thanks so much for the outstanding customer service. Its not often that you come across exceptional customer so when that does happen I like to make sure they are recognized. More
by cyndievaughan
June 17, 2014
rountine service Took my SUV in for a oil change and tire rotation on Saturday. Got my vehicle in and out in no time. Service personnel was very friendly and professi Took my SUV in for a oil change and tire rotation on Saturday. Got my vehicle in and out in no time. Service personnel was very friendly and professional. More
by hend 4876
Employees Worked With
Chris Scott
June 13, 2014
service Great service dept. always friendly and quick. I have all my vehicles serviced here and also have purchased my vehicles from J C Lewis since 1995. Great service dept. always friendly and quick. I have all my vehicles serviced here and also have purchased my vehicles from J C Lewis since 1995. More
by cpro123
Employees Worked With
June 10, 2014
Service all together I thought the service was ok. When oil change should get car wash too. I would get that from other dealership. For the price I should get a car wash t I thought the service was ok. When oil change should get car wash too. I would get that from other dealership. For the price I should get a car wash too. More
by Ssfaust82
Employees Worked With
June 02, 2014
Unsatisfied Service Performed on Escape On May 27th I had a 9am appointment to have my Ford Escape serviced. I checked oil level on June 1st and found that it was more than a quart low, jus On May 27th I had a 9am appointment to have my Ford Escape serviced. I checked oil level on June 1st and found that it was more than a quart low, just touching the bottom of the dip stick. If I had not checked the oil level in this car, after being serviced at JC Lewis, my engine could have been ruined. There is no way you would have taken responsibility for your oversight. This car will be returned to the dealership on June 2nd to have the adequate oil level added. This was unsatisfactory and shotty workmanship that could have caused major damage to my vehicle. More
by jkv57
Employees Worked With
Darryl Smith
June 01, 2014
18 Years, 5 vehicles, still very happy. I purchased my first Ford from J C Lewis in 1996. I have purchased 4 more since then. My sales person was Peter Hershey. He has always given me great I purchased my first Ford from J C Lewis in 1996. I have purchased 4 more since then. My sales person was Peter Hershey. He has always given me great service and fair pricing, I always did much research before buying, he has become a good friend. I have always had all my service done at J C Lewis. Although the service reps have changed over time the service has always been of great quality. My most recent service was this last week. Barbara Battista was my rep. She was very knowledgeable, courteous, and made sure I got all the discounts I qualified for. Over the years there were only two time that I had problems that were either out of warranty or not covered by warranty, Michael Offer the General Manager always helped by making pricing adjustments to make me happy. I would definitely recommend Ford and J C Lewis Ford to anyone. More
by FLYINFISH
