J.C. Lewis Ford - Service Center

Oil Change Had unexpected expenses which were explained. The personnel were friendly. The service was prompt and completed on time. It would have been nice if th Had unexpected expenses which were explained. The personnel were friendly. The service was prompt and completed on time. It would have been nice if the guest computer had worked so I could have used while I waited. More

Maybe it is just a Savannah thing The good news is that they got me in and out quickly. I was first in line and was out within an hour. Now the bad news. I was charged $4+ for part The good news is that they got me in and out quickly. I was first in line and was out within an hour. Now the bad news. I was charged $4+ for parts for an air filter change when I supplied the air filter. What other parts are there? Do they automatically replace fasters and screws? Seems like a way to bleed $4 extra out of the customers. Second, the old filter was not returned...not a biggie but this used to be normal. Next: A panel beneath the glove box seems to have come loose during the change and it was not fixed. When I lived in Michigan, my dealer there ran the car through a quick was after EVERY service. Not the case here. The atmosphere at the dealership has a retro feel. Things do not feel or look organized, and the dealership looks like its last facelift was 25+ years ago,. I will return, but only because the next closest dealer is very inconvenient. Maybe that is why JC Lewis feels no need to change things. More

Frustrated I had an appt,which I was told would take 2 to 3hours. I asked for a rental car and was told it wouldn't be long so I waited around. I finally got som I had an appt,which I was told would take 2 to 3hours. I asked for a rental car and was told it wouldn't be long so I waited around. I finally got someone to pick me up around 12.i called back about 130 and was told my car wouldn't be ready until about 5. I went back to jc Lewis then I was told they just opens the box my part was in and it was damaged. So now I'm waiting on another part to come. I think it would of made sence to check the part befor even starting on my car. More

Service with a Smile! Like it should be. I recently had to bring in both of my vehicles for service at J.C. Lewis Ford and as always I was extremely satisfied. I have been using J.C. Lewis f I recently had to bring in both of my vehicles for service at J.C. Lewis Ford and as always I was extremely satisfied. I have been using J.C. Lewis for over 8 years now and words cannot express their commitment to providing outstanding customer service. Their sales and service are so good that I drive the 40+ miles to go to J.C. Lewis instead of the Ford Dealership in my own town. I called on a Monday and they got both of my vehicles in on Wednesday. My wife and I arrived at the Service Department at 8 am, were promptly greeted, vehicles handed over and then walked across the street for breakfast at the Waffle House. By the time we returned from breakfast, both vehicles were ready to go! More

Service that is prompt and available! I have been to the Service Department for items covered under the warranty. The scheduling was prompt and the Service was warm, friendly, and profess I have been to the Service Department for items covered under the warranty. The scheduling was prompt and the Service was warm, friendly, and professional. Each time, the car was returned to me in tip top shape. Thanks JC Lewis Ford! More

Excellent service by excellent Service Advisor Excellent service, got there almost 1/2 hour before my appointment time. I expected to have to wait but Service Advisor got me in immediately. We disc Excellent service, got there almost 1/2 hour before my appointment time. I expected to have to wait but Service Advisor got me in immediately. We discussed my needs and price so there would not be any surprises unless something would be found during service. I have never had a problem at JC Lewis Ford. More

scheduled maintenance Fast service, friendly atmosphere. Chase roble help me out to be in and out quick without any issues. Satisfied with service. Will recommend to ford e Fast service, friendly atmosphere. Chase roble help me out to be in and out quick without any issues. Satisfied with service. Will recommend to ford enthusiasts More

the best service writer Chase as always goes above and beyond. I appreciate everything he does for us . This time Chase noticed an issue with my car before I left for a road Chase as always goes above and beyond. I appreciate everything he does for us . This time Chase noticed an issue with my car before I left for a road trip. Chase made sure the car was safe and cleared the car for travel. He is the only person I will deal with. More

2014 Explorer Dashboard goes complete blank Two or Three visits to the Service Department and still they are unable to determine what is causing the entire electronic dashboard, navigation, and Two or Three visits to the Service Department and still they are unable to determine what is causing the entire electronic dashboard, navigation, and radio systems to blank out while the vehicle is running.The disappointing part is the Service Department will NOT provide a timeline of activities to find a root cause. They take the vehicle and it sits for two to three days while nothing is being accomplished. And once you call to check on the vehicle they MIGHT move the car to see if the condition is constantly repeatable. Enough of even more waste of my time. I don't completely blame JC Lewis Ford there is the Ford Corp that has produced a defective product and not provided trouble shooting tools to determine where the issue is... hardware, software, wiring, or just poor workmanship quality. More

Ford Focus warrany repair Prompt and quick service to program a new key and replace a part under factory warranty. Mr. Drummond handled everything professionally. I was in at Prompt and quick service to program a new key and replace a part under factory warranty. Mr. Drummond handled everything professionally. I was in at 7:30 and out by 1:30. More