J.C. Lewis Ford - Service Center

My first visit This was my first service since purchase. It was quick and I was able to get to work in a timely manner. Dante Brown took care of me and since I have This was my first service since purchase. It was quick and I was able to get to work in a timely manner. Dante Brown took care of me and since I have only had the car a short time, I told him I had several questions about the "bells & whistles" I wasn't yet using. He was extremely patient and answered my questions, while demonstrating how to do things. He was terrific! He volunteered to answer more and since I did forget a question, I've called back. More

Best dealership in Georgia! My husband and I have been customers at JCLewis Ford for over 10 years now, having bought four vehicles since 2004 (from Peter Hershey.) We always br My husband and I have been customers at JCLewis Ford for over 10 years now, having bought four vehicles since 2004 (from Peter Hershey.) We always bring our Fords to JCLewis for regular oil changes and upkeep/maintenance. Recently, my Mustang had a couple of power problems; the driver’s power seat and the door handle. Still under warranty, so everything was taken care of without cost to me; however, it’s naturally an inconvenience to have to be without your car for a few days, AND YET! – at JCLewis, everything is always dealt with in such an A+ professional manner. SPECIAL THANKS TO DON JOHNSON!! He was such a pleasure to work with. I enjoy dealing with JCLewis Ford and all the team members there. I am glad there is an Enterprise rental on premises that just made everything so much quicker and easier, and I really like the new refurbishment in the service section – much more comfortable area for both the employees and the customers! Thank you again for making JCLewis Ford the place where we intend to continue doing business in the years to come. More

Receive your 1st lube, oil and filter change After receiving a notice in email of "Receive your 1st lube, oil and filter change for $36.95 which includes a Tire Rotation!* I called to make appoin After receiving a notice in email of "Receive your 1st lube, oil and filter change for $36.95 which includes a Tire Rotation!* I called to make appointment. (1) The Service Dept lady scheduled me that day at 2:30. When I arrived they could not find where this appointment was made but took me in anyway. (2) I told the Service dept lady on the phone and read it to her that I just got this email special for "Receive your 1st lube, oil and filter change for $36.95 which includes a Tire Rotation!* Complimentary 5,000 mile Multi Point Vehicle Inspection! All Done While You Wait! I told her I wanted it all done. I told and showed the service guy after arriving my printed email offer and said I want this all done. (3) Truck was delivered back to service desk with oil and filter change, Complimentary 5,000 mile Multi Point Vehicle Inspection done only. The Service guy said they did not do the rotation and wanted to know if I still want it done. Question? Why would I present a special letter offer and not take ever thing that it had offered. I told him yes and he was sorry that it did not get done but had to wait longer to get this accomplished. Over all somehow there were some communication issues... But all was taken care of. More

maintenance My experience has always been great no matter what was needed, I have had several services and all have been done in a timely manner THANKS TO ALL OF My experience has always been great no matter what was needed, I have had several services and all have been done in a timely manner THANKS TO ALL OF THE TEAM STEVE MCCOY More

Professional Truck Sales and Service When I had what I thought were problems, General Manager, Michael Offer and Service Manager, Chase Roble had answers and for that I am very grateful. When I had what I thought were problems, General Manager, Michael Offer and Service Manager, Chase Roble had answers and for that I am very grateful. More

Shoddy work My F150's compressor was replaced in July 2014 due to a ball bearing gone bad on the outside housing. Had to come back in August 2014 for a recharge b My F150's compressor was replaced in July 2014 due to a ball bearing gone bad on the outside housing. Had to come back in August 2014 for a recharge because an o-ring wasn't installed properly when the compressor was replaced. Had to come back again in March 2015 for a whole new compressor. JC Lewis covered the costs of the 2 follow-up visits. However for this last visit their customer service was awful. I made an appointment but when I arrived, the tech was nowhere to be found. Very little communication from the staff. They had my truck for 5 days to repair it with no compensation ... After 2 days they offered a "discounted" car rental rate of $30/day. When my truck was finally ready it took 3 calls and almost 2 hours for the courtesy driver to pick me up. Then when I arrived to pick up my truck, again my service rep was not available. I'm seriously considering going across state lines to the next closet Ford dealership if the truck needs work again. More

Consistent Customer Focused Service - Year after Year My sincere thanks to Chase Roble for his Customer Focused and Results Driven approach over the years. Chase continues to provide outstanding servic My sincere thanks to Chase Roble for his Customer Focused and Results Driven approach over the years. Chase continues to provide outstanding service in support of our 3 Fords (2 Edge's and F-150). When my daughters are home from college he can be counted on to coordinate an appointment get them in and out on time. He's always professional and driven to exceed expectations. More

Thank you Barry in service and your technicians for taking great care of my old F350 7.3 truck. You did a great job and service was fast, and I even got to use my d in service and your technicians for taking great care of my old F350 7.3 truck. You did a great job and service was fast, and I even got to use my discount coupons. Thanks again. I love my truck. More