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222 Reviews of J.C. Lewis Ford - Service Center
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July 04, 2015
a very good place to have my car serviced My car was in for its 140000 mile check. It still runs like new. It has been maintained very well by JC Lewis. A very good dealership! My car was in for its 140000 mile check. It still runs like new. It has been maintained very well by JC Lewis. A very good dealership! More
by Chuck
Employees Worked With
June 30, 2015
Service dept the air conditioning in my 2010 Escape was not working call a week in advance and was given an appointment for 730 the service representative Don was the air conditioning in my 2010 Escape was not working call a week in advance and was given an appointment for 730 the service representative Don was very rude asking several time if my husband was sure we had an appointment then he argued with us that the air was working which it does in the morning before it gets hot then it will not work but instead of listening he tried to make us feel stupid he then told us he would call after he looked at it which he did not we had to call him hours later he then noted on the work order in bold letter with a ! That he recommends regular maintained be preformed I have never missed an oil change or tire rotation on my Escape long story short my car was not repaired due to having to wait for parts and the cost was 1600.00 then he says 1300.00 if I wanted to get ripped off I would have gone to Hinesville Ford. I purchased my Escape at this location and I have up until the warranty ran out was treat great. I will not return to this dealership. More
by Silvi63
Employees Worked With
Don
June 27, 2015
Service Dept is great Had to go in to have my A/C repaired, Dan made sure that the repairs were performed and the car was ready at the promised time. Started using JC Lewi Had to go in to have my A/C repaired, Dan made sure that the repairs were performed and the car was ready at the promised time. Started using JC Lewis a few years back after the local Mercury dealer started taking advantage of my lack of knowledge about autos and repairs/servicing. JC Lewis has never recommended repairs that were not needed. refreshing to find an honest dealership. More
by CEHardy
Employees Worked With
Dan Holton
June 15, 2015
great service dept. My wife and I was visiting Savannnah for the weekend when my car broke down, finally got the car towed to the dealership 1/2 hour before closing time My wife and I was visiting Savannnah for the weekend when my car broke down, finally got the car towed to the dealership 1/2 hour before closing time (2:00) on Saturday and Chase (who I had talked to previously on the phone) got a tech (sorry I don't know his name but was a great guy) right on it and within 45 minutes we were back on the road (which included getting the part delivered from NAPA) the whole service staff stayed late just to help us (strangers) out and was so gracious about it.... thank you again!!! More
by John Chalk
Employees Worked With
Other Employees :
Peggy Nevins, Dan Holton, , Barry Drummond, Darryl Smith
June 12, 2015
Service time was misrepresented This was the second time that we have a a bad experience with the service department,After the first incident an apology and explanation were offered. This was the second time that we have a a bad experience with the service department,After the first incident an apology and explanation were offered. We accepted the explanation and decided to use the service dept again. This time my wife called on Monday 6/8 to schedule an oil change. The service rep said that there would be a 2 hour wait and suggested that Tuesday 6/9 would be better and that she would be completed in 1 hour, maximum. She arrived on time Accordingly an appointment was made and my wife arrived on time. The oil change took almost 2 1/2 hours .We have decided not to do business with them. They seem to be unable to realistically estimate their ability to perform in a timely manner. More
by bette f
Employees Worked With
June 02, 2015
Straightforward, honest, professional, clean, well-presented I've trusted this dealership since the first time I brought my car there. I was having slight car trouble, and when they looked it over and found noth I've trusted this dealership since the first time I brought my car there. I was having slight car trouble, and when they looked it over and found nothing wrong with it, they gave it back to me without charging me for the inspection. (Problem turned out to be temporary and non-mechanical.) Since then I've brought it in several times for routine and unexpected maintenance. Recently though, I've become less confident in them. When my exhaust system developed a hole, I took it straight to JC Lewis. They called and told me where the problem was and how much it would cost to repair. My car required a new y-pipe (with catalytic converters) which they said would have to ship from Detroit and would be the majority of the cost. My issue was this: JC Lewis told me the exhaust pipe alone was $2900, but online all of the aftermarket y-pipes I saw were in the $500-700 range (including catalytic converters). This made me suspicious, but I went ahead and paid for the repairs. I still wonder if I couldn't have saved a ton of money by buying the part myself and having a garage install it. I suggest doing research before you bring your car in for any special repairs. More
by bsellshomes
Employees Worked With
Dan Holton
June 01, 2015
Quick and Professinal We were in and out for an oil change and tire rotation in less than an hour with a scheduled appointment. The employees made sure me and my kids had We were in and out for an oil change and tire rotation in less than an hour with a scheduled appointment. The employees made sure me and my kids had appropriate television to watch, understood where the restrooms were, and genuinely wanted to make sure we were comfortable during our wait. More
by HappyJane
Employees Worked With
Barry Drummond, David Jung
May 29, 2015
Outstanding care and service J.C. Lewis Ford has consistently gone over and above my expectations over the years. They have had a very personal approach from General Manager Mike J.C. Lewis Ford has consistently gone over and above my expectations over the years. They have had a very personal approach from General Manager Mike Offer on down through the entire staff take care of my auto purchase, service, and repair needs. I now live in Florida, but still use their facility for major repairs and TLC. When it's time to buy again, I will definitely travel to this dealership in Savannah to ensure the best and fairest dealership experience. More
by Susanna Kirby
Employees Worked With
Other Employees :
Tharon Lambert, Darryl Smith
May 23, 2015
Service Had my Ford F150 in for routine service on 19 May. Cannot express how impressed I was with the personnel and the service received. They insured that Had my Ford F150 in for routine service on 19 May. Cannot express how impressed I was with the personnel and the service received. They insured that everything that I had wanted to do completed on my vehicle was done and in record time. I was in and out of their service department in less than an hour. Thanks for all your hard work and concern for your customers. More
by newkittens
Employees Worked With
Mr Hinton
