J.C. Lewis Ford

Everything was great and quick! I had a great experience - each person was friendly and knowledgeable! I had a great experience - each person was friendly and knowledgeable! More

I want to share a recent experience I had with the service department at JC Lewis Ford in Statesboro. The Sync (electronic voice command system) in my 2018 vehicle was not working, and the keyless do service department at JC Lewis Ford in Statesboro. The Sync (electronic voice command system) in my 2018 vehicle was not working, and the keyless door pad had fallen out of its bracket and needed to be replaced. The keypad worked; it had simply fallen out, and I had used adhesive tape to secure it in the bracket. Scheduling the service appointment was not easy. After no one answered the phone in the service department, I had to leave messages, and we played phone tag just to schedule an appointment. When they finally scheduled an appointment, the date was several weeks in the future. While I waited for the appointment date, I called and asked the service advisor to put 4 new tires on the vehicle and to install new brakes, if needed. When I arrived at the appointed time, the service advisor told me for the first time there was a $179.00 "diagnostic fee" for the Sync system issue. I was surprised that no one had mentioned that fee beforehand, but I agreed to pay it because I rely on a properly operating Sync navigation system for driving directions. No one told me how long the diagnostic process would take. No one told me how long I would be without my vehicle. No one offered me a loaner or rental vehicle. The next day, I received a text message that my vehicle was ready. To me, "ready" meant that the Sync problems were fixed, the keypad had been replaced and working properly, and the 4 new tires were mounted on the vehicle. It did not need new brakes. Expecting to find the Sync system fixed, the new keyless pad installed and working properly, and the 4 new tires on the vehicle, I went to the service department. The service advisor presented the bill for over $1,800.00 and told me "all they had to do was update the software for the Sync," and everything else was "done." I paid the bill, and he handed me the key. I drove away. When I arrived back at my office, I tried the keyless pad, and it did not work. The only button that worked was the "8" button, and pressing the "8" button locked all doors. No button or combination of buttons would unlock the doors. I watched YouTube videos and read the owners manual and used the code that came with the vehicle in an attempt to reset the code but nothing worked. I notified the service advisor, and he told me to bring the vehicle back, so I did. When I arrived, an employee walked with me to the vehicle and he asked me, "what's it doing?" I explained the problem, and he confirmed exactly what I told him. He said, "we'll have to order a new one." I followed him back inside, he told the service advisor to order a new one. The service advisor said he would text me when it arrived. Later, I tried the Navigation function on the Sync system, and it did not work. It lagged exactly the same as it did before I took the vehicle to the service department. The so called "update" had not fixed anything. The net result is that the service department replaced the keypad with a new one that does not work and failed to fix the Sync problem, but they did install the 4 new tires and replace the lug nuts. I hope this helps someone. If you have any questions, please give me a call at (912) 536-2334. More

Good customer will take you a long way. I waited over 10 minutes to be waited on after another man came inside and was instantly greeted. I waited over 10 minutes to be waited on after another man came inside and was instantly greeted. More

Worked a deal on a car, went to pick the car up, already had it added to my insurance, and they inform me that they sold the car "earlier". COULDN'T GIVE ME A TIME THAT THE TRANSACTION TOOK PLACE. Also the had it added to my insurance, and they inform me that they sold the car "earlier". COULDN'T GIVE ME A TIME THAT THE TRANSACTION TOOK PLACE. Also the paperwork had'nt been filled out. Just said the deal was done this morning. I would have given 0 stars if it was a choice. More

They were professional and found what I wanted. No pressure and went the extra mile for me. pressure and went the extra mile for me. More