J.C. Lewis Ford

Unbelievable experience. I took my car here for a repair of the front bumper. They fixed the bumper, but decided to clean my car with something that left hairline scratches A I took my car here for a repair of the front bumper. They fixed the bumper, but decided to clean my car with something that left hairline scratches ALL over. The finish, the windshield, the windows, and mirrors. After arguing with them for weeks and being called a liar, they agreed to replace my drivers side mirror and window (they had the worst scratches). Upon picking up my vehicle, I noticed that not only was my window left un-tinted, but somebody had driven my car nearly 600 miles and my gas tank was empty. I was furious. They reimbursed me with a tank of gas and told me that somebody must have "stolen my car from the lot and took it for a joyride". I would never take my car here or recommend anybody to JC Lewis Ford. More

Bad workmanship. They did some service work on my last June, picked the car up on a Monday and on Friday the parts fell off. Yes I mean literally fell off when I crank They did some service work on my last June, picked the car up on a Monday and on Friday the parts fell off. Yes I mean literally fell off when I cranked the car up. They did fix it again but yesterday the same parts fell off again on my way home from work. More

Dealers blame the customer for WARRANTABLE vehicle issues. This what happened to my 2014 Ford truck since new. Two dealers using the "Blame the Customer" game plan to keep from covering items under warranty. This what happened to my 2014 Ford truck since new. Two dealers using the "Blame the Customer" game plan to keep from covering items under warranty. The 2014 Ford FX2 crew cab rode rough due to tires that would not stay in balance from about 600 miles from new. JC Lewis Service Center tried but could not resolve the vibration issue JC Lewis and Ford said that the truck rode normal. I was feeling vibrations that wasn't there, though every tire balance at Goodyear found all tires out of balance. The one rear window defog strip quit working. After looking at the truck JC Lewis determined that I had damaged the strip, even though stickers and other items were place on or near that area of the window. JC Lewis would not change out the window. I called Ford Detroit for assistance. At Ford Detroit's suggestion, I went to OC Welch Ford for help. It was a waste of time since Ford Detroit had said no warranty on the window, since JC Lewis had informed Detroit that I had caused the defog strip damage. The window was changed a month later under warranty for the sliding window seal falling out and then being damaged by the window. Then I had issues with OC Welch's service. I had front tires wearing on insides and exhaust leaks at manifolds and slip joints. The exhaust leaks, I was told, are normal on these types of connections. I never had leaks on any of my other vehicles in 40 years, unless the connection was defective. Also the tire issue he said was caused by me not keeping tires properly inflated and taking turns too fast. This is a load of BS as inside tire wear is caused by front end alignment. OC said alignment was good and I needed to be more careful with turning and servicing my tires. Ford does not provide cam bolts to allow the alignment to be adjusted. Customer has to pay for the bolt kit. 3 hours after that discussion, the truck was traded in for a 2015 GMC Sierra SLT. 3000 miles so far and no issues with the truck or its ride. More

Great Sales Pitch, but Omitted Key Info and Poor Service I purchased a 2014 ford escape in August 2015. The initial visit and purchase I felt went smoothly. However, since purchasing the car I have been cont I purchased a 2014 ford escape in August 2015. The initial visit and purchase I felt went smoothly. However, since purchasing the car I have been contacted multiple times asking for different information that they omitted to tell me during the car buying process. This information was information that should've been shared with me up front and wasn't by multiple people. Because of their failures it has caused me to go out of my way to make multiple trips back to dealership. I felt like their inability to inform me and then the way they went about asking for that information was unprofessional and wrong. Asking any customer to text the salesmen information that contained personal information is unprofessional. Also, I have e-mailed and called the general manager multiple times regarding this issue with out a response. After everything I experience with this dealership I would NOT recommend it to anyone. More

Always ready to help!! The vehicle purchase was for a government agency, which did not change the amount of help that we received. Every time I contacted the salesperson wi The vehicle purchase was for a government agency, which did not change the amount of help that we received. Every time I contacted the salesperson with a question, I received a prompt answer. The service of receiving the vehicle was second to none. I will refer JC Lewis Ford to all of my friends. More

Excellent service department I purchased my vehicle new from J C Lewis Ford back in 2010. Long story short, I had many warranty claims with my Ford Mustang. Each incident was hand I purchased my vehicle new from J C Lewis Ford back in 2010. Long story short, I had many warranty claims with my Ford Mustang. Each incident was handled in a prompt manner within a week at most. They deal with a lot of Ford owners, so taking the time to fix and resolve my issues in a timely fashion earned them a lot of respect. They earned my respect and business! There is a strong chance I will purchase another Ford in the future, but for now I am grateful of the service department helping me keep my ride running like new. If your looking for a Ford vehicle, this is the place. More

The best just keep getting better! Each time I come to J.C. Lewis Ford in Savannah, Ga. I have an amazing experience everyone is so helpful and nice, I meet new people and get great ser Each time I come to J.C. Lewis Ford in Savannah, Ga. I have an amazing experience everyone is so helpful and nice, I meet new people and get great service, the dealership just keep improving for the better it`s enjoyable just to go there and get the 2012, F-350 SD F x 4 truck service by some of the best Tech`s in the industry, it makes me feel great knowing the truck is working as it was design to perform and without unexpected repairs, that`s a wonderful peace of mind! Many thanks to the sales and service and everyone that makes J.C. Lewis Ford an awesome experience for me and the work that I`m bless to do for others. More

Great staff Wonderful experience at J C Lewis Ford purchasing an Escape with extended warranty. Staff was very friendly and genuinely helpful. i would highly reco Wonderful experience at J C Lewis Ford purchasing an Escape with extended warranty. Staff was very friendly and genuinely helpful. i would highly recommend this dealership and the staff. More

TCM software update I brought my 2012 Ford Focus into the dealership for a TCM software update. The staff was very helpful and efficient and the service was performed wi I brought my 2012 Ford Focus into the dealership for a TCM software update. The staff was very helpful and efficient and the service was performed within the time period stated. More

Service I brought my 2015 F-150 in for servicing with no appointment. They performed a multi point inspection, oil change, and tire rotation and I was in and I brought my 2015 F-150 in for servicing with no appointment. They performed a multi point inspection, oil change, and tire rotation and I was in and out in less than 1 & 1/2 hours. More