J.C. Lewis Ford

Spent the last couple of days trying to buy a vehicle from this dealership. After much back and forth, we finally agreed on a deal. So far so good, but then it was time to deal with their financing and s from this dealership. After much back and forth, we finally agreed on a deal. So far so good, but then it was time to deal with their financing and sales contract and that is where things went off the rails. I have excellent credit, so the financing shouldn’t have been a problem. The rate they quoted me was way too high, so I told them I would take care of financing myself with my local credit union. Suddenly the interest rate came down to a rate comparable to my credit union. Then things started to do downhill quickly when they keep wanting me to prove my address because we were doing the deal over the phone and email. They already had a copy of my drivers license that had my current address, which has been my address for 25 years. Then they wanted a copy of a utility bill, so reluctantly I sent them a copy, which showed my address. Well they then wanted more and I said no, that this was xx. Then came the sales contract. Normally I X out the part of the contract that deals with arbitration as I don’t want to give up my 7th amendment rights to a trial by judge and jury. They insisted that if I didn’t sign it, that they couldn’t sell me a vehicle. Remember that everything at a dealership is negotiable. If the dealership wants your business badly enough, they won't make you sign that part of the sales agreement. Obviously they didn’t want me as a customer. More

Bought a truck this week. Was originally dealing with Jeana but that was short lived due to her sh*tty attitude. She was extremely rude, kept interrupting me, and walked away Was originally dealing with Jeana but that was short lived due to her sh*tty attitude. She was extremely rude, kept interrupting me, and walked away from the desk twice in less than 5 minutes. A sales manager came over to get on the same page as me and I told him then that I would not be doing business with Jeana but still wanted the truck. Jeana needs to find a new job to weasel her way into because sales and customer service is not for her. Absolute worst attitude I’ve ever seen from a salesperson, especially one whose job literally relies on making sales. She needs to be terminated. Jeana definitely earned her rating of 0/10. Fire that useless, rude b****! I was moved to Alana’s desk where she handled all of my questions and concerns with the utmost respect and positive attitude. Alana and her partner Mike truly went above and beyond to ensure this deal went through. From my in person visit, to my texts after purchase, to making sure they retrieved my items in my trade in vehicle that were locked in the glovebox. Alana and Mike are a top tier team and made the experience night and day better. Cannot speak highly enough of both of them. 10/10 for that power team. One bad egg (JEANA!!) nearly caused me to walk out. If you’re considering visiting this dealership, I strongly suggest you ask for Alana or Mike. At the very least, make sure you ask for anyone but Jeana. More

I’m extremely disappointed with the service at J. C. Lewis Ford. I brought my $80,000 Ford F-150 in because it has a rough idle between 650 and 700 RPMs, and the service advisors dismissed it, saying, C. Lewis Ford. I brought my $80,000 Ford F-150 in because it has a rough idle between 650 and 700 RPMs, and the service advisors dismissed it, saying, “That’s just how the engine is.” They looked at me like I was crazy and didn’t offer any real solutions. It’s a shame that I get far better treatment from foreign car companies. My daughter has a Mini Coupe, and the service she gets is superior. Meanwhile, I can’t even get halfway decent service from an American-made Ford dealer. This is exactly what’s going wrong with businesses in this country. If Ford wants loyal customers, they need to step up and take care of them instead of brushing them off. More

Everything is great right up until you sign on the dotted line and they take your payment. From that point on it's impossible to get anything done. I have been waiting and texting and emailing basically week line and they take your payment. From that point on it's impossible to get anything done. I have been waiting and texting and emailing basically weekly for things that I was promised prior to the sale, and then they totally screwed up my paperwork so badly that I had to re-sign the same documents, possibly four times in the following month. This has now resulted in the temporary tag they put on the vehicle expiring this week and still nothing in the mail from them. And just to add the icing to the cake if you buy a used vehicle from them even if it is certified like the one I purchased, Take it to another dealership and have it inspected, I took a Ford Explorer purchased from JC Lewis Ford on Abercorn to another dealership the following week for a full inspection only to find out it had a leaking water pump, JC Lewis did fix it, but I did have to pay their deductible. Do yourself a favor and don't waste your time, this has been a continuous headache since December 4, and today January 15th, I have finally lost all patience with them after yet again, basically being brushed off this week. Between the sales guy Mike and Jennifer in finance I'm about as frustrated with JC Lewis Ford on Abercorn as i could ever imagine being. I had full intentions of purchasing the Ford ESP warranty from this dealership, but after all these headaches, I went to another dealership and purchased a warranty as JC Lewis doesn't seem to be able to even get my original paperwork correct so there is no way I'm buying a warranty from them. I'm gonna cut my losses and never return to this dealership. Save yourself a headache and shop around elsewhere before you commit. More