J.C. Lewis Ford Hinesville

Worst experience at a dealership for service ever!!!!!!! Made an appointment to get my 2016 F150 repaired. Service rep Ash tells me the first available Friday is three weeks away, so I schedule the appt. thr Made an appointment to get my 2016 F150 repaired. Service rep Ash tells me the first available Friday is three weeks away, so I schedule the appt. three weeks in advance. The day before the appt. I receive an email and a phone call wanting me to confirm I was still bringing my F150 for repair, so I confirm the appt.. At 7:30AM, I report to dealership on time and do a walk-around on my truck with service rep to verify scratches. I give him my key and he states I'll give you a call when we check it out. At 5:00PM I decide to call the dealership to get the status of my F-150 and he tells me that they have NOT even looked at my truck and might be able to get to it Monday. I told him I drove 45 minutes from my home to the dealership one way for nothing, He apologized and said I'll tell my manager so we can take care of you. REALLY ?? Take care of me on a truck still under factory warranty. What can you possibly do to fix this? Lets see, it cost me a trip to the dealership in my F150 that still has not been repaired, a trip to the dealership and back home in my wife's car and an hour and a half of work missed for my wife to pick me up, and then another hour and a half round trip to pick my UNREPAIRED truck up. Your negligence has cost me THREE trips from 45 minutes away to your dealership that's 1.5 hours worth of gas for THREE different vehicles, and you didn't call me back Monday or Tuesday and NOBODY has contacted me yet! More

Excellent service My only complaint (which for me was not a major issue) was I had to schedule an appointment that was 3 weeks away from when I scheduled it due to cust My only complaint (which for me was not a major issue) was I had to schedule an appointment that was 3 weeks away from when I scheduled it due to customer volume. I look at it this way though it's worth the wait for good service. More

Great experience Stephen maxi vet was a great help. Full of energy and honesty. Got us an incredible deal which we didn't think possible. Will buy from him again. Stephen maxi vet was a great help. Full of energy and honesty. Got us an incredible deal which we didn't think possible. Will buy from him again. More

Wonderful team Cody Strickland is a wonderful salesman. Didn't try to sell us anything we couldn't afford or want. The whole team was wonderful. We will definitely b Cody Strickland is a wonderful salesman. Didn't try to sell us anything we couldn't afford or want. The whole team was wonderful. We will definitely be back and tell our friends More

awesome great people the sale person was looking out for me. definitely was real with up front the moment i key to look for a truck told me come think about great people the sale person was looking out for me. definitely was real with up front the moment i key to look for a truck told me come think about what u want. finally came down too getting used vehicle awesome guy this truck will be in my life for a long while More

The Works Still having a hard time trusting this Ford dealership on their workmanship. Would have been nice to have been informed on what was taking so long for Still having a hard time trusting this Ford dealership on their workmanship. Would have been nice to have been informed on what was taking so long for an oil change, tire rotation, and bulb replacement. Was there for 2 1/2 hours. Hopefully things will get better with the change of ownership. More

Very satisfied. My service writer was very nice, she made sure I was informed well. My quick lane tech was Gene and he did a great job on the mounting and balancing o My service writer was very nice, she made sure I was informed well. My quick lane tech was Gene and he did a great job on the mounting and balancing of my tires. He also did an alignment. My vehicle drives so much better now. Gene also recommended some things be done to my vehicle that I was unaware of and I appreciated that. More

Just Oil Change I don't think they are as friendly as the Savannah location. This site does not have a body shop. I have paint chips that need to be checked out! Not I don't think they are as friendly as the Savannah location. This site does not have a body shop. I have paint chips that need to be checked out! Not one person there could assist me. Building needs to be renavated and consider some new staff members too. I have always purchased my Veicles from JC Lewis Savannah. Guess I will continue to do my maintenance there too. The Savannah site offers Coke while you wait, this site had nothing to offer either! Freezing cold and dirty waiting room. More